Select the correct answer. What is the result of good customer service? OA Customers shift to competitors for the products and services. O B. Customers negatively publicize the product or senrvice. Oc Sales of the company's products or services decline. OD. Customers are more likely to make repeat purchases of the same product or service. Reset Next
Select the correct answer. What is the result of good customer service? OA Customers shift to competitors for the products and services. O B. Customers negatively publicize the product or senrvice. Oc Sales of the company's products or services decline. OD. Customers are more likely to make repeat purchases of the same product or service. Reset Next
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
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![aUnch/49510993/45266914/aHROcHM6Ly9mMiShcHAuZWRtZW50dW0uY29tL2xlYX. o
Customer Service: Mastery Test
O Submit Test
+ Tools
O Inf
Select the correct answer.
What is the result of good customer service?
O A
Customers shift to competitors for the products and services.
O B. Customers negatively publicize the product or service.
Oc Sales of the company's products or services decline.
OD.
Customers are more likely to make repeat purchases of the same product or service.
Reset
Next
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Transcribed Image Text:aUnch/49510993/45266914/aHROcHM6Ly9mMiShcHAuZWRtZW50dW0uY29tL2xlYX. o
Customer Service: Mastery Test
O Submit Test
+ Tools
O Inf
Select the correct answer.
What is the result of good customer service?
O A
Customers shift to competitors for the products and services.
O B. Customers negatively publicize the product or service.
Oc Sales of the company's products or services decline.
OD.
Customers are more likely to make repeat purchases of the same product or service.
Reset
Next
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