Assignment2_DhruvDave_8799461

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Conestoga College *

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101

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Industrial Engineering

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Dec 6, 2023

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pdf

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Student Name: Dhruv Dave Girinbhai (8799461) Deliverable: Boeing 737 MAX, Exercise # 2B Course Name: Qual8000 Date Assigned: 2022-02-10 Date Due: 2022-02-27 Rules: 1) This assignment will be completed individually 2) You will use the Word, PowerPoint, and other tools you feel appropriate for this exercise 3) Your work must be your own 4) Copying/plagiarism/cheating is not allowed 5) Each deliverable should be clear and simple to read
Executive summary The Boeing 737 max plane crash, it is still the worst case of failure for the Boeing and more than 340 people died during the plane crash. The first Boeing plane crashed was from Indonesia, and second incident happened with Ethiopian airline. The report made after this, and which developed by Indonesia’s aviation safety agency. They told there was a problem in sensor and there was a technical error by air agency. The second case is still not known properly. After the speculation company made several changes to fix the problems. The company told to take back their plane and they were not allowed to fly until 2020. After this the CEO of company changed and the new CEO was David Calhoun he was appointed on January 13, after that whole staff was changed including board of directors. Company made so much of loss because of it. Airbus took the advantage of the situation, and they capture the market. Boeing did not lose their hope and they came with new airplane with highest capacity and fuel cost-effective. Company launched their new jet engine, and they were passed through all the certifications process they gave training to new pilots. Federal Aviation Administration (FAA) were going to help the company who is struggling with its rival. Boeing came with a decision on both the cases, and they said that it was their worst decision install Maneuvering Characteristics Augmentation System (MCAS). Once the firm constructed 737 MAX aircrafts, the engines were made larger and to decrease the fuel capacity company changed their position of placing engine and this resulted into aerodynamics change. The MCAS was the problem for both crashes as it generated the problem for pilots as they were not able to control or manage the flight. So, the report will be evaluating four types of cost of quality namely, Appraisal cost, Prevention cost, Internal failure cost and External failure cost.
Cost of Quality: Appraiser cost: Boeing made new modification for the plane they did not make the new. They knew that the if they construct the new lineup of plane, it will cost them huge sum of money in making and certification process. During the entire process appraisers’ qualities cost came ahead which include cost for inspection. During the process there was so much pressure on the company to as the company values were going down, and the competitors were taking advantage of that. FAA helped Boeing in certification process as it was truly brief period of 20 months. The company did not do inspection completely and it resulted in loss of lives and company lost money. Prevention Cost: According to Boeing constructing a new plane it would add cost such designing process, manufacturing material cost, quality inspection, certification process for saving the prevention cost Boeing did not make new plane. Boeing did not take efforts on training the pilots and they neglected the testing of MCAS. Flying Boeing 737 max is like flying the last plane. According to the guidelines if the new plane is manufacturing there is a training period for the pilots as to take the experience of the plane. The cost they saved from training they used them in making new engines which has low fuel capacity. The first crash did not wake up their eyes they were still on the same path. FAA did not raise any voice on giving training to pilots. Both crashes happened because of sensors were not equipped. At that time an engineer from the company tweeted that, for cutting the cost down, company rejected safety system because of that it caused fatal crash.
Internal Failure cost: According to report new planes with higher fuel saving engines were fitted to the Boeing body this switched its whole aerodynamic and this resulted in to controlling and handling problems at higher altitude. Engineers suggested MCAS should be used for this but for saving money they spend that money on different software fix. The company was struggling with MCAS issues as it was giving the difficult to pilots as they were not able to control the plane properly at higher altitude. Proper attention is not given on this, and company resulted in paying huge sum of money on quality. In 2016 few engineers noticed the issue with MCAS, but proper consideration was not done on this, and failures were not delivered. External failure cost: When the two crashes happened, company lost more than more than $30 billion. Their valuation decreased day by day and stock market also affected. The crisis affected them very badly as they charged with lawsuits, moreover they were spending money on manufacturing sector. No company came forward to help them in crisis as their status was going down day by day as new and new frauds were coming ahead. In today’s date company is fixing the issues in Boeing 737 max. The company made losses in replacement of planes, and they also paid more money on parking as they were not having place to keep the aircrafts. The company made loss of more than 600 million dollars.
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