Assignment2_DhruvDave_8799461
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School
Conestoga College *
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Course
101
Subject
Industrial Engineering
Date
Dec 6, 2023
Type
Pages
9
Uploaded by Mayaruthodi9008 on coursehero.com
Student
Name:
Dhruv Dave Girinbhai (8799461)
Deliverable:
Boeing 737 MAX, Exercise # 2B
Course Name:
Qual8000
Date
Assigned:
2022-02-10
Date Due:
2022-02-27
Rules:
1)
This assignment will be completed individually
2)
You will use the Word, PowerPoint, and other tools
you feel appropriate for this exercise
3)
Your work must be your own
4)
Copying/plagiarism/cheating is not allowed
5)
Each deliverable should be clear and simple to read
Executive summary
The Boeing 737 max plane crash, it is still the worst case of failure for the Boeing and more
than 340 people died during the plane crash. The first Boeing plane crashed was from
Indonesia, and second incident happened with Ethiopian airline. The report made after this,
and which
developed by Indonesia’s aviation safety agency. They told there was a problem
in sensor and there was a technical error by air agency. The second case is still not known
properly. After the speculation company made several changes to fix the problems. The
company told to take back their plane and they were not allowed to fly until 2020. After this
the CEO of company changed and the new CEO was David Calhoun he was appointed on
January 13, after that whole staff was changed including board of directors. Company made
so much of loss because of it. Airbus took the advantage of the situation, and they capture
the market. Boeing did not lose their hope and they came with new airplane with highest
capacity and fuel cost-effective. Company launched their new jet engine, and they were
passed through all the certifications process they gave training to new pilots. Federal
Aviation Administration (FAA) were going to help the company who is struggling with its
rival. Boeing came with a decision on both the cases, and they said that it was their worst
decision install Maneuvering Characteristics Augmentation System (MCAS). Once the firm
constructed 737 MAX aircrafts, the engines were made larger and to decrease the fuel
capacity company changed their position of placing engine and this resulted into
aerodynamics change. The MCAS was the problem for both crashes as it generated the
problem for pilots as they were not able to control or manage the flight. So, the report will
be evaluating four types of cost of quality namely, Appraisal cost, Prevention cost, Internal
failure cost and External failure cost.
Cost of Quality:
Appraiser cost:
Boeing made new modification for the plane they did not make the new. They knew that
the if they construct the new lineup of plane, it will cost them huge sum of money in making
and certification process. During the entire process
appraisers’
qualities cost came ahead
which include cost for inspection. During the process there was so much pressure on the
company to as the company values were going down, and the competitors were taking
advantage of that. FAA helped Boeing in certification process as it was truly brief period of
20 months. The company did not do inspection completely and it resulted in loss of lives and
company lost money.
Prevention Cost:
According to Boeing constructing a new plane it would add cost such designing process,
manufacturing material cost, quality inspection, certification process for saving the
prevention cost Boeing did not make new plane. Boeing did not take efforts on training the
pilots and they neglected the testing of MCAS. Flying Boeing 737 max is like flying the last
plane. According to the guidelines if the new plane is manufacturing there is a training
period for the pilots as to take the experience of the plane. The cost they saved from
training they used them in making new engines which has low fuel capacity. The first crash
did not wake up their eyes they were still on the same path. FAA did not raise any voice on
giving training to pilots. Both crashes happened because of sensors were not equipped. At
that time an engineer from the company tweeted that, for cutting the cost down, company
rejected safety system because of that it caused fatal crash.
Internal Failure cost:
According to report new planes with higher fuel saving engines were fitted to the Boeing
body this switched its whole aerodynamic and this resulted in to controlling and handling
problems at higher altitude. Engineers suggested MCAS should be used for this but for
saving money they spend that money on different software fix. The company was struggling
with MCAS issues as it was giving the difficult to pilots as they were not able to control the
plane properly at higher altitude. Proper attention is not given on this, and company
resulted in paying huge sum of money on quality. In 2016 few engineers noticed the issue
with MCAS, but proper consideration was not done on this, and failures were not delivered.
External failure cost:
When the two crashes happened, company lost more than more than $30 billion. Their
valuation decreased day by day and stock market also affected. The crisis affected them
very badly as they charged with lawsuits, moreover they were spending money on
manufacturing sector. No company came forward to help them in crisis as their status was
going down day by day as new and new frauds were coming ahead. In
today’s
date company
is fixing the issues in Boeing 737 max. The company made losses in replacement of planes,
and they also paid more money on parking as they were not having place to keep the
aircrafts. The company made loss of more than 600 million dollars.
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