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REV: JULY 1, 2010
RANJAY GULATI
LUCIA MARSHALL
Corporate Solutions at Jones Lang LaSalle (2001)
On a snowy, January morning in 2001, Peter Barge, the CEO of the recently formed Corporate
Solutions Group (CSG) at Jones Lang LaSalle (JLL) Americas, was preparing for an upcoming meeting with Bank of America (BofA). Barge was cognizant of the meeting’s importance—BofA was one of JLL’s largest accounts and represented an ongoing growth opportunity for the real estate firm
– that is, unless JLL lost the account. BofA, like many other multinational firms, was seeking to outsource its internal real estate management functions and pay for the convenience of an integrated service provider who would oversee all its real estate needs.
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Corporate Solutions at Jones Lang LaSalle (2001)
to strike a delicate balance between satisfying the emerging needs of the account manager with those of the well-entrenched business unit managers so that together they could stream-line CSG operations, motivate employees, and reward success appropriately.
Because this first account manager would serve as a model for future account managers, the individual would have to be successful both in serving BofA and in spearheading change within JLL.
Would the position be better filled by a qualified internal candidate or by someone from outside JLL?
Would a generalist from outside understand all of the firm’s product and service offerings? Would any candidate, insider or outsider, be met with resistance when trying to coordinate the activities of his or her formerly autonomous colleagues? Would qualified candidates be willing to embrace this challenge? Moreover, how would the addition of the account manager role affect the fundamentals of the organization. Would the matrix structure work? How should decision-making authority be shared?
What compensation structure would best motivate the account managers and the business unit managers to work collaboratively? How would the new function affect career trajectories of promising managers at the firm?
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Above all, it identifies specific strategies that the firm should focus on and define allocation of responsibilities. Ideally, key functional areas should be broken down into different segments such as marketing, administration, human resources, and technology. However, determination of resource allocation depends mostly on the size of the firm. Presumably, larger firms such as the big four can set systems and procedures in all areas while small to medium sized firms handle certain areas they presume most valuable. In addition to well-functioning structure, accounting firms can achieve long term success by maintaining a blend of people and skills. A well-balanced team will usually have a mixture of qualified accountants, bookkeepers, and administrative support. Similarly, management capability to retain and motivate employees is crucial to a firm’s success. In order to attract and lead the appropriate people, creating the right tone is an important element in corporate governance and critical to effective
Provide support for managing finances in a way that promotes active participation and safeguards the individual.
Finding the right candidate for such a high-profile position for a large city to replace a long-standing member of the force with extremely mixed reviews will be difficult and require expertise and many considerations.
Displays some competency, but lacking in some areas; would likely have difficulty with the position.
Mr. Alexander is new to the property management arena and has no experience with multi-family dwellings. Due to our clients limited capital he cannot afford to hire a property manager. Because Mr. Alexander will also be working his normal full-time job, and doing the property management as a ‘side-job’ the ability to manage multiple subcontractors will be highly inefficient and could lead to disgruntled tenants and higher vacancy rates.
If I were Carlyle and considering hiring a full-time personnel recruiter I would perform a strategic job analysis (Bernardin, J.H., 2013. This would help assist since a position like this does not already exist at
Jane “Bitzi” Johnson Miller was born and raised in west Texas on a ranch. She was married to Michael Smith, former Texas supremum court justice, until they divorced in 2010, have two grown children. She went to the all-girls, private National Cathedral School in Austin, where she played on the woman soccer team and graduated in 1981. She attended the University of Texas at Arlington, majoring business administration with minor in political science, and was a member of Phi Beta Kappa honor society. She also studied for four months in Spain during 1983. She graduated from University of Texas at Arlington in 1985. She received her PhD from Harvard Business School in 1989, where she was executive editor of Harvard Journal of International Business and an editor of the Harvard business Journal. She holds her Master’s degree from Stanford Business School.
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First of all, that they have one accountant who plays the role of both Treasurer and Controller is an area of great risk. The Controller and Treasurer are meant to play opposite roles in which they provide oversight and checks and balances to
role. Their must reflect the importance back to their staff. Therefore, the line manager must
The management style at Arizona Central Credit Union, one of my former employers, is complex and varies between the departments both by design and by regulation. The credit union and its management team draws from various historical and contemporary approaches and theories to help the employees and the organization attain set goals and standards while maximizing the potential of their employees and products.
According to the case study, "Managing Costs and Revenues at Happy Town Neurology," in order to receive a promotion an individual must demonstrate the ability to plan, organize and direct the functional structure within that department. The neurology clinic offers its employees opportunities for assistant to the chief financial officer who has been with the company for in this case is interested in a position asked by the CFO to produce a cash flow budget and a report that is needed to acquire a loan for the hospital. In order, for the assistant to accomplish the goal assigned; she will need assistant from the controller. The controller is the chief accounting officer who manages the finance department and generates portfolios that are essential for capital fund acquisition (Buchbinder & Shanks, 2012). Moreover, the controller manages the accounting function and performance, which includes navigating the third party risk-based model procedure.
Her early experiences in banking were almost always challenging and rewarding. She was enrolled in the bank’s management development program because of her education (a.B.A. in languages and some postgraduate training in business administration), her previous job experience, and her obvious intelligence and drive.
Once the mission has been determined the next responsibility of a manager is to make the work place suitable for all employees. In addition to stressing that employees are a company’s most important resource, Drucker explains that they are the only one capable of the growth and improvement. Encouraging and helping the employees to be happy will create a more productive and hardworking environment. A manager that meets the needs of the employees will often encourage more productivity, which will result in meeting the needs of the consumer.