Understanding the importance of working in ways that are agreed with the employer
2.1 Describe why it is important to adhere to the agreed scope of the job role.
It is important to adhere to the agreed scope of the job role as this sets out boundaries in your job role, enables you to know your role and responsibilities. Knowing your own level of competence and skills, knowing your job description.
2.2 Outline what is meant by agreed ways of working
By following our company’s policies and procedures based on sector standards and guidelines, following our individuals' care plans, and reading the code of conduct it's all about protecting the vulnerable.
2.3 Explain the importance of full and up to date details of agreed ways of
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3.3 Identifying skills and approaches needed for resolving conflicts
In order to resolve a conflict i would show I was using careful listening skills and have a calm tactful approach towards that person that offers a compromise that both sides can accept.
3.4 Explain how and when to access support and advice about:
Partnership working
When things aren't going well or when I am unsure about something in my job role I would speak to my work colleagues. Deputy Manager or Line Manager. If I had a dispute with my Manager and I think she was treating me unfairly I would go to external agencies ie unions, City Advice. If I thought there was abuse going on in my home and I couldn’t speak to my manager I would go to CQC, social services.
Resolving conflicts
By talking through it with the other person seeing if there is any underline problems, resentment or jealousy. Trying to agree a way of working together. Trying not to be the winner in the argument and trying to win it. Listen to what the other person is telling me. Try to work through it speak in a calm tone. This simple agreement of working together will simply strengthen your bond. If you feel you are being reasonable, and nothing is coming of the conflict you now have to speak to
They must make the service user their priority and protect them the ones we have with our family and friends. You must give care affectively without getting emotionally invested and other factors such as confidentiality must be obtained.
Conflict is an important problem that everyone experiences sometime in their life. Conflict can take many forms and can appear in many places. This is why it is extremely important that people are able to respond to conflict they face. There are many ways to respond to a conflict no matter what it is. Every way can be practiced and used when needed to but some ways to respond to conflict are better and more effective than others. The three best ways to respond to conflict are having a positive attitude, trying to get help, and distancing yourself from the conflict.
The way you communicate can create or resolve a situation, and according to an American Sentinel online article that are some approaches that people could use to avoid conflict. One of them is empathizing, and putting ourselves in the other person’s shoes. Another one is to avoid becoming defensive, and using sarcasm (n.d.)
During Infantry training, we were forced to live in open "bays" with around 50 other people. Small arguments or disagreements were rather common, however, this provides training and exposure to conflict management and avoidance. My bunk mate and the man next to us got into a very heated argument over the placement of my bunk mate's stuff. It eventually devolved into yelling and threats of violence. I quickly came over and assessed the situation. In order to deescalate what was happening, I made sure to get in between them. I calmly asked "What is the problem here?". They explained what was going on, and I offered up an objective solution that would satisfy both of them. Seeing that I was calm and collected, and favored neither party, they both
They are many different ways to approach a conflict, Thomas kilmann develop five ways that a conflict can be resolved. One can resolve a conflict by competing in which the individual 's decision is based on personal gain. Someone who is competing will not care about others feelings. This person will do everything possible to win the conflict. They do not back down whatever the situation might be all they think about is winning the fight and make everything in their favors. The second way a person can resolve a conflict is by accommodating. Accommodating during a conflict involve using common sense to come up with a solution that would satisfy everybody. During accommodating one group usually, choose to lose to make the other team happy. Thirdly, a conflict can be resolved by avoiding. The word itself describes what happened
In general, in most cases, some conflicts can be handled in various way by not speaking to the other person or walking away. Often times, conflicts happen in the work place so, you can’t avoid the person so, everyone needs to be able to handle conflicts in a peaceful way. In short, there are many ways to solve a dispute which are by arbitration, adjudication, ombudsperson, conciliation and mediation which is the prefer choice. Mediation is the preferred choice because mediation restores communication and help to normalize relationships in a work place so, relationship and identity conflicts can be handle at the lowest level.
The Employee shall carry out any and all lawful and legitimate duties assigned by the Employer. Such duties may include, but are not limited to, duties performed by one such a position, employed by a business or
Furthermore, it is the obligation of the worker to maintain this level of competence in every situation where communication is required.
This prevents people from thinking negative thoughts especially when they don’t know what is happening.
e) They must perform and conduct themselves according to laws relevant to the professions and ethical conduct.
Many arguments will start for money, sex, decisions and difference in values and about the behavior. These arguments lead to hurt the feelings of both sides. The best advice to stop their arguments and share their views to solve the problems. For this, good listening and respecting each other and promising safety may help to avoid unnecessary arguments. Men also get hurts when they get criticisms and are neglected by his
Another occasion where I had to deal with conflict resolution was when I had to translate in Spanish to a patient that didn’t understand English. A staff member came up to me because he was aware that I was bilingual in Spanish. I then asked to see what was the problem and questions. The lady was real upset because she wasn’t advised about a pay fee. She had to spend extra money she didn’t have. I then explained to her about the situation on what we could do and to see if we can arrange it too get fixed. She came to a conclusion that I had acknowledged her and was content about the situation. I
Ask questions, if your talking to someone and you can feel that the conversation is turning into an argument, take a minute to yourself, relax and take breath. If you start to feel emotional hold it back, try and stay calm because it can be difficult if you are stressed and angry. Try to ask these simple question:
Conflict resolution is an integral aspect of human interaction. Every individual could benefit from harboring an understanding of the dynamics and nuances of effective conflict resolution, and what is essentially productive communication. I say this while my grasp on not only comprehending conflict resolution but also the implementation of such a thought process is still in its infantile stages and needs further development. None the less in such a short span of several months my perception and approach towards conflict resolution has changed drastically. Although many topics and new ideas were discussed over this course, there are three ideas that particularly differentiated themselves from the rest. The concepts that provide me with the most food for thought are those of focusing on interests, not positions, the art of mediation, and using objective criteria.
Use effective conflict resolution techniques and communication skills to manage the conflict and develop solutions:Listen to other people carefully and be sure you understand their positions. Don 't make assumptions about what you think you heard. When it comes to resolving conflict, listening can be more important than fixing.