ACC 350 Module Two Assignment Template
Quality Site Requirements (QSR)
Scenario 1/1
Certification covers the correct quality site required in this scenario. QSR 1 states that each volunteer must complete the credentials by taking the IRS electronic tests through Link & Learn Taxes. Furthermore, the certification tests must be passed with a score of 80% or better. The volunteer has two opportunities to pass the test. In this example, the tax preparer handled the problem incorrectly. She may have had good intentions and was trying to help a friend, but taking the test on her behalf was unethical. The friend's inability to pass the test, and the tax preparer taking it for her to earn a passing mark, could have unfavorable consequences when working at the VITA location. This could lead to incorrect refunds being prepared, jeopardizing the community's trust in the site.
Exchanges
Scenario 2/1
For this scenario, the relevant quality site need is determined by the volunteer agreement. The volunteer standards of conduct agreement, Form 13615, explicitly states in VSC #2 that volunteers are not permitted to receive cash, solicit donations, or accept refund payments from consumers for federal or state tax returns. In this case, the taxpayer wanted to express her appreciation for the excellent treatment she had at the VITA site, and she even mentions that in their culture, refusing a present is considered impolite. The tax preparer accepted the donation,
