hum115_v10_wk5_reflection_template (1)
docx
keyboard_arrow_up
School
University of Phoenix *
*We aren’t endorsed by this school
Course
105
Subject
Arts Humanities
Date
Apr 3, 2024
Type
docx
Pages
3
Uploaded by BaronAardvark3619
1
Critical Thinking Scenario
Jamie Carstaffin
HUM/115
March 4, 2024
Dr. Andrea Disque
2
Critical Thinking Scenario
Sally a 34-year-old woman takes the challenge of extending the company's warranty to be
a bit longer. Now that the boss called her out she would need to take an alternative route. Elements of Critical Thinking
For the passage I read, the barriers that Sally was experiencing to me would be avoidance, conformity, cliché, and absolutism. I say these things because for one she was hanging with some of her colleagues. They were talking about issues at work. This is where I saw barriers is when Sally did not agree with her colleagues so instead of speaking up, she nodded her head and appeared to agree with her colleagues to avoid the confrontation. Instead of speaking up she agreed to keep from an argument. Then as I was reading, I saw a type of argument where her boss told her “How can you argue for a change in the warranty when you are
late to work most of the time” That comment was not necessary to make, nor did it have to do with the original argument so that was a sign for ad hominem fallacy. Prior to that, I was reading that she was showing empathy by putting herself in her customer’s shoes after listening to many customer complaints. Sally did show characteristics of good critical thinking by finding out more
information on the warranty and research and looked at many customer complaints to find the root cause. Once she had all the factual information, she presented it to her boss. Reason, Emotion, and Communication
While Sally was out with her colleagues I would say that the communication was passive-
aggressive communicator because she didn't correspond with how she felt but just nodded in agreeance to show them that she was listening but did not feel that way. Sally showed empathy for the reasonings, she imagined herself in the customer’s position and decided to find additional options for the customer. So, this helped her because she was able to de-escalate the situation and
3
assist the customer further since the customer originally called to complain about it. Once the conversation was over, she wanted to investigate the company’s warranty and wanted to speak wither the manager to get it changed. With this, she gathered multiple sources and presented what they needed to provide more time for customers to complete a claim. Doing so she discovered that the warranty did not provide customers enough time to determine if the product would work properly. Fallacies and Argument
The main argument was that the company’s warranty did not provide the customers with enough time to give feedback if the product was working properly. The argument had ad hominem fallacy because instead d of presenting a counterargument he attacked Sally on her attendance instead of just telling her no. Conclusion
So, in conclusion, in this passage I feel like Sally used avoidance with her colleagues and used the cliché barriers and absolutism. The argument between her and her boss to me was the ad
hominem fallacy because he attacked her about her time which had nothing to do with her original statement. Overall learning how to understand what we learned is a challenge and I would like to keep studying this because I honestly still don’t get it because It’s so many types of
barriers, fallacies, and arguments.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help