BSBCUS~1_2

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Caribbean University *

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BSBCUS201

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Business

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May 22, 2024

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CRICOS Provider Code 02934D RTO Number 121952 Page 8 of 25 BSBCUS201 Deliver a service to customers Student Assessment BSBCUS201 Deliver a service to customers HL37215 Certificate III in Pathology Collection Student Assessment - Version 5.0 July 2021 ASSESSMENT TASK 1 QUESTIONING Student Details I have read and understand unit information and assessment instruction Student ID Date Student Name Assessment Information Conditions of Assessment The student will have access to the relevant learning resources, listed under the learning resource of this document, for this assessment. Responses to the questions must be typed. Student Instructions for completion This task requires you to complete a written response knowledge assessment. You are required to answer all questions correctly in Assessment Task 1 Questioning. The questions within this assessment relate directly to the integrated knowledge contained within the unit of competencies and are fundamental to dge and performance evidence. Use of correct grammar and spelling is required to demonstrate foundation skills, so please ensure to proofread your answers prior to submission. You may have up to three (3) attempts to receive a Satisfactory outcome for this assessment. Failure to receive the Satisfactory outcome after the three (3) attempts, the result for the unit will be deemed Not Yet Satisfactory, and you must re-enroll and repeat the unit to be eligible to be assessed again. APA referencing must be used where original sources have been used. Do not copy and paste text from any of the online sources. SCEI has a strict plagiarism policy and students who are found guilty of plagiarism, will be penalised. The written assessment standards (8.2) outlined in the PP77 Assessment policy and procedure apply to this assessment task. Explanation of the common command words used in the Assessment Task List / identify / state / give = present in brief form Outline = provide the main facts about something, more than naming, but not a detailed description Describe = Provide full details of characteristics and/or features, more needed than an outline or than a list Explain / Discuss = Provide a reasonable argument to discuss cause and effect and/or make links between things clear in your own words Analyse = Identify parts, the relationship between them, and their relationships with the whole. Draw out and relate implications Demonstrate = Present, show or illustrate through example or action

CRICOS Provider Code 02934D RTO Number 121952 Page 9 of 25 BSBCUS201 Deliver a service to customers Student Assessment BSBCUS201 Deliver a service to customers HL37215 Certificate III in Pathology Collection Student Assessment - Version 5.0 July 2021 1. I dentify how you would acknowledge and greet customers in a professional, courteous and concise manner according to organisational and legislative requirements (including verbal and non-verbal actions) (Select one (1)): a. Saying good morning/afternoon b. Welcome to SCEI pathology collection clinic c. My name is d. Learners must demonstrate non-verbal communication such as eye contact e. Learners must demonstrate non-verbal communication such as smiling f. All of the above 2. To maintain personal dress and presentation as a Pathology collector in line with organisational requirements, list at least two (2) things the pathology collector should do. 3. Identify at least three (3) appropriate interpersonal skills that a Pathology collector could use to communicate accurate and relevant information to the customer. Assessment Procedure You will be provided with a briefing on the assessment and the opportunity to seek clarification on the conduct of the assessment. You may seek clarification at any point in time during the assessment task. If you feel you need more time to complete the assessment, you must negotiate the time needed with the assessor prior to the assessment due date. Following the assessment, your responses will be assessed and marked as appropriate. Where responses have been assessed in one (1) or more questions as unsatisfactory, students will be required to resubmit these questions. For more information, detailed information can be found in PP77 Assessment Policy and Procedure Due Date 14 days after the unit completion date as outlined in the PP77 Assessment Policy and Procedure.

CRICOS Provider Code 02934D RTO Number 121952 Page 10 of 25 BSBCUS201 Deliver a service to customers Student Assessment BSBCUS201 Deliver a service to customers HL37215 Certificate III in Pathology Collection Student Assessment - Version 5.0 July 2021 4. Provide an example for the headings identified below, which you may need to take into consideration when maintaining sensitivity to customer specific needs as a Pathology collector. 5. Briefly explain why it is important to establish a professional rapport / relationship with customers and to express a genuine interest in their needs/requirements. 6. Identify which of the following are appropriate methods to assist a Pathology collector in assessing and delivering customer needs. (Select one (1)): a. Use appropriate questioning and active listening to determine customer needs b. Assess customer needs for urgency to identify priorities for service delivery c. Provide customer with information about available options for meeting customer needs and assist customer to identify preferred option/s d. All of the above 7. When identifying personal limitations in addressing customer needs, identify what the Pathology collector should do. (Select one (1)): a. should seek assistance from designated persons where required b. should not seek assistance from designated persons where required c. should perform the task to the best of their ability d. All of the above 8. Identify the correct response/s for the following: a. Providing a prompt service to customers to meet identified needs in accordance with organisational Example a. Culture b. Family c. Individual differences

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