M3A3_BUS222

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Feb 20, 2024

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Timothy Sollenberger BUS 222 M3A3 – Muslim Patient Healthcare November 10, 2023

Medical treatment and cross-cultural understanding have become a concern of importance in an increasingly diverse society. The scenario provided considers a female patient of Muslim religious beliefs who needs care but is unwilling to be seen by a male doctor. The result was that a male doctor was used, and legal action was taken following the treatment. The following document will provide a framework for handling future situations using several references used by medical practices. This framework will then be used to draft a training plan for current and future employees regarding the spiritual needs of the patient. The following will be the guide for receipt and care of a patient. Two entry points for the patient will be considered. First, a patient that has the time needed to have discussions with the healthcare provider, and second a patient in an emergency that may need rapid treatment. 1. Vision and Purpose The care professional need to understand the reason behind having a policy. The reason cannot be simply put “The hospital does not want to be sued”. Communication and setting the vision around the policy of having an educated staff in which all healthcare professionals are culturally competent enough to both minimize impacts to patient religious practices and provide top medical care. 2. Identify the Medical Professionals to begin care. Muslim patients are going to place emphasis on privacy. This can create stressful situations if there are not available doctors of both genders available for care. In light of this the medical facility should make available an individual of the same gender as the patient. This does not necessarily have to be the doctor providing the care. One practice from the National Library of Medicne “ a female staff member or patient relative should always be present during examinations or even communication” (Attum, 2023). This practice can be used in emergency or practical situation and provide some tension release for the patient. 3. Assessment Tool Development and Use. In the case of the patient who has the means to discuss care and religious needs with the healthcare provider develop a consistent checklist to go over with patients. This opportunity should be provided to all patients not simply those that may be identified through visual means. A standard checklist can assist in the medical arena in which the doctor cannot be expected to know the customs of every religious individual entering into their care. “These multiple value systems may present obstacles to quality care when clinicians and patients fail to understand one another or agree on modes of healthcare” (Padela,2011). Providing a well thought, researched and repeatable process for patients to identify concerns to care providers can assist in removing the stresses during care. Requests may include identifying the individual to speak with or for the patient which can be a sticking point in opposite sex care in the Muslim faith. It can include other topics such as accepted medicines, diet, etc. 4. Implement communication plan with patients.

Have a develop a consistent approach to patient communication. This step in the protocol will be tied to the needed training to care providers on cultural awareness and sensitivities. Practices such as making it clear what treatments are available and what those entail should be completed for every patient. If clothing removal is an absolute necessity communicate that it will be done as timely as possible and in a means to minimize the removal time. On the communication front having a Arabic, Urdu, Hindi speaking staff available for discourse and translation as needed can assist in this area. (Attum, 2023). 5. Develop Facility Resources Treatment can be a longer process. Having a facility with the needed resources for patients to accommodate religious and spiritual practices. This can include space for the individual to pray or access to clergy. Having on hand resources that can educate the patient on the offered medical care and the connections to spirituality. Having a facility to support a staff that is culturally is important to patient comfort. 6. Establish a feedback mechanism. Seek during and at the conclusion feedback from the patient on their care and ties to spirituality. A doctor is likely to concern themselves with the medical performance of treatment. Demonstrating a greater understanding of the needs of the patient can minimize the true and perceived impact to an individual spiritual practices. Immediately review the feedback from the individual with a follow up call and have a documented plan to review the protocol designed here for any needed updates. The above framework creates the basis for handling patients that may have specific needs from their care provider as it relates to their spiritual beliefs. The following will be a drafted training plan for the care providers to have initially and on a continuing basis to effectively implement. 1. Initial Training Culture Competence training. This segment will include not just Muslim specific training for the doctors to combat the example provided but give a broader sense of the importance of seeking to understand cultural and religious conflicts when it comes to medical care. The goal of this training would be for the Doctors to understand the importance of family-participation in health care decision making, importance of having minority staff to assist patients, cultural specific values of medical treatment. This training should be focused to all personnel involved with the interaction of the patients (Attum, 2023). Culture Specific training. A medical professional could not reasonably be excepted to become an expert in all cultures and religions. Initial training in the form of computer based or self paced reading could be used to give the doctors and staff general understandings of cultural beliefs. Using the Muslim individual in the case provided a focus on Privacy and Modesty with note that cross-gender touching being offenseive should be included. Further items to build in would be culturally respective ways to demonstrate American health care systems and beliefs (Mataoui, 2016). The intent would not to be on every aspect of the culture but to open the door of communication and ground the medical professionals around different cultures.

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