SITXCOM010 Assessment Task 2
.docx
keyboard_arrow_up
School
ILSC language schools *
*We aren’t endorsed by this school
Course
M010
Subject
Business
Date
Apr 3, 2024
Type
docx
Pages
6
Uploaded by KKKomsan
SITXCOM010 MANAGE CONFLICT
ASSESSMENT TASK 2
EMAIL TO THE CUSTOMER Date: 12/02/2024
To: John123@gmail.com
Subject: To provide feedback about the outcome
Dear John,
I hope you are doing well. I was just wondering when could you visit us again to try our new recipes and menu. I am sure you will not be disappointed with the new comings.
Will you mind providing us with your feedback about the outcome. We will be happy to hear from you. Hoping to see you soon.
Best regards,
Supervisor Bridge Hotel
EMAIL TO THE WAIT PERSON
Date: 14/02/2024
To: Staff@bridgehotel.com.au From: Sophia@bridgehotel.com.au
Subject: To provide feedback about the conflict and how it was resolved.
Dear Wait staff members,
I hope you are good. I am writing this email to inform you about the discussion we had last week. I hope you are happy and satisfied after our conversation. We have registered your complaint. If it wasn’t for you, we wouldn’t have been able to know
about such an important incident that needs to be addressed. It has made us aware of our business reputation and customers experience and satisfaction as well.
I would like to request you to provide some feedback about the conflict that has occurred and possible ways to prevent it. I would be waiting for your response.
Best regards,
Sophia
Wait staff Bridge Hotel
Appendix 4 - Bridge Hotel Complaints Register
Date of complaint
Complainan
t name
Person responsible
Description of complaint
Cause
Resolution
Systemic improvement required
16/02/2024
Sandy
Customer service
Customer
reserved for
Mother’s Day
shock at 8pm for
12 individuals.
They requested
the cake and food things however got late.
Kitchen had a
bustling
timetable
because of
numerous
requests.
Sitting down to talk with the client about the reason and issue, listening cautiously to their offence.
Discussing the issue with the telephone taking care of staff to ensure they effectively access all the data of the client on the telephone. I gave them some free deserts and additional food things
as a trade-off.
Followed up with the client
through an email to get fulfillment affirmation.
Twofold check to ensure the entirety of the appointments are
done effectively and coordinated in like manner including the food things and all the other things.
Look for criticism from the clients about their encounters.
16/02/2024
Alexander Kitchen staff
Client was served
cold and confined food.
Has all the
earmarks of
being because of
absence of
consideration
from kitchen
staffs.
I talked consciously to the specific client and clarify them why the issue is being
made. I offered them full discount as a remuneration
and catch up with kitchen staffs likewise.
Catch up with kitchen staff to know the reason and result of the occurrence.
Making an understanding exhibit with a shared agree to handle such circumstance.
16/02/2024
Luara
Wait staff
Client Appears to I mentioned the stand by Quick preparing the executives
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
S. For these projects, you will be placed in the position of a strategist tasked to complete an analysis or develop a strategy plan for your company.
Read this message from your manager to learn about the parameters of the project.
TO: [Your Name]DATE: [Today's Date]FROM: [Supervisor Name]SUBJECT: Supply chain & PEST analysis
Next month, during the quarterly board meeting, I will present the external factors impacting our company and how they will influence its growth.
Please complete a value chain analysis of our company and a PEST analysis of the external factors impacting our company. Then, summarize the results of your analysis and deliver that summary to me before the end of next week.
In your summary, please include a prediction of how those factors might impact our company’s performance moving forward, recommendations for addressing any negative factors, and visual graphs and charts that I can use during the presentation.
Your analysis and summary will be a key…
arrow_forward
Problem:The director of D&N Printing believes there is not enough face-to-face communication happening in the company, and that this is having a detrimental effect on team-building, communication and understanding.
Staff tend to gravitate towards using instant messaging and emails for their communications, instead of face-to-face interactions.
Question: How could you facilitate improvements to the communication issue found in D&N Printing? What steps you would take to embrace, resource, and effectively implement a positive change to the company and workplace policies and procedures.
arrow_forward
Purpose of This Assignment
The Ethics and Social Responsibility competency addresses how to evaluate ethical dilemmas and formulate a defensible
resolution. The final assessment for this competency is to write a paper that addresses stakeholder analysis, rules for ethical
decision-making, ways to cultivate an ethical corporate culture, business sustainability, and Return on Investment (ROI).
Ethics and Social Responsibility Final Assessment: Outline & Rubric
In your paper, you should identify the various ethical dilemmas and identify the stakeholders involved in the dilemma. Since
the stakeholders have different roles and responsibilities, you should analyze the ethical dilemma(s) from their perspective
and identify how the ethical dilemma affects them. You are expected to synthesize what you have learned about ethical
decision-making, as well as the “rules” and relevant theories of ethics and the importance of business sustainability, and apply
that knowledge to this situation.
Item…
arrow_forward
Course Project Overview
Introduction
The Course Project is divided into three deliverables. This Course Project will assist the student in utilizing the concepts in this class, assignments, textbook, and instruction by your professor by doing a thorough analytical and in-depth review of organizational change. The first deliverable involves a comprehensive assessment of using images of change in a complete analysis. This assignment will give you the experience of working with change images, how to recommend and structure implementing a change in an organization, and how to apply human resource management competencies. The second deliverable will involve selecting a diagnostic model that can be used for the chosen organization. This part of the Course Project allows for demonstrating a strategic leadership perspective. The final deliverable will culminate in the art of communicating the change and how it aligns with the workplace environment and culture, along with how it will assist…
arrow_forward
Topic:
Table 7.3 in the Common Sense Talent Management Book (Chapter 7) identifies typical talent requirements addressed by development processes. Even though all these talent requirements are important, if you were to prioritize the top four talent requirements for your company, which ones would they be? Why?
Table 7.1 in the Common Sense Talent Management Book (Chapter 7) lists common development methods used in organizations. For each development method, please respond to the following questions:
How effective is your organization in deploying each method? What are some things your organization does well? What suggestions do you have for your organization? (if you are currently not working, you can use a previous company you worked for. If you have not yet worked anywhere, you can answer these questions in general)
arrow_forward
Negotiation Scenario 1
<
You have worked in your current assignment for two years. During that time, your
company initiated a new bonus system. However, neither you nor other employees know
very much about the new system. Your employer cautioned everyone to keep their
salaries and bonuses confidential, so you have little information about how others in your
company are compensated. At year-end, you received a bonus, but it's significantly
smaller than you anticipated. You want to approach your boss to ask for a larger bonus,
but without information on what everyone else got, you have little information on which
to base your argument. How do you prepare to negotiate with
your boss?
arrow_forward
Ann decided to hired Dionne Richards to be her assistant given the exigencies of this particular project. Dionne recently completed a project management course and based on the wealth of knowledge acquired, prides herself as a Project Communications Specialist. Dionne after holding several meetings with Rexford and Nyoka, suggested that effective communication is key to the success of this project. As such, she strongly recommended that *Appropriate communications channels must be established between all resource managers." She identified 10 such resource individuals with whom she needs to communicate frequently. Due to some internal and external changes within the DoD, three of these persons who happened to be engineers, were deployed elsewhere and hence taken off the project. She eventually had to add an external contractor, Kimberley Sharpe who would continue the set of activities started by the three engineers. What is the maximum number of communication channels in this particular…
arrow_forward
Please do not give solution in image format thanku
The project entails the construction of a high-speed rail network linking the nation's main cities. The success of this initiative depends on effective organisational strategies, the resolution of issues in operations strategy, and the development and implementation of the strategy appropriately.
Describe in detail, as a project and facilities manager, the stages involved in developing an all-encompassing project strategy, including goal setting, environmental analysis, strategy formulation, and strategy selection.
arrow_forward
What is the Main Problem here? (Statement of the Problem)
arrow_forward
Assignment Description and Instructions:
As a group of aspiring entrepreneurs, design a business plan for a service-oriented business in the tourism industry in any Caribbean country (not an existing business/company). The Business is a Land and Sea Tours
Key Elements of the Business Plan
Marketing Strategy
This section describes the company’s target market and its characteristics.
Demographic characteristics of target customers.
Number of potential customers.
Customer needs, wants and habits.
Advertising and promotion
Media used
Media costs
Frequency of usage
Plans for generating publicity.
Pricing
Cost structure
Fixed
Variable
Comparison against competitors’ prices
Distribution strategy
Channels of distribution used.
arrow_forward
Please I request to u dont guideline answer solve full accurate ok
PM.346.HSF1 The Practice of Project Management
TO DO: TASK 4 BELOW
Background
Joseph-McHendry Purveyors, Ltd. (JMP) is an international retailer of fine collectibles and bibelots, including authentic antiques, objets d'art (paintings, sculptures, etc.) and expensive jewelry. It operates on a world-wide basis, with over twenty outlets in various developed countries, and is headquartered in San Francisco. JMP has an excellent reputation, and is known in the industry for its quality, honesty and providing "the personal touch." Much like Nordstrom, JMP charges a premium for the products; but their clientele believe that they are getting their money's worth! Revenues for this past year exceeded $800 M. The firm's organization is essentially functional, with a product orientation. Major departments include Marketing, Finance and Accounting, Human Resources, Information Technology, Purchasing,…
arrow_forward
Organizational Behavior (MGMT 344)
Fall 2023
Assignment 4:
Directions; Read Chapter 4 of the textbook as well as the lecture slides on the blackboard. Answer the following discussion questions. Answers should be fully developed and answer all parts of the question.
Submit the assignment via the assignment link on the blackboard by October 14, 2023
Discussion Questions
If your boss was not sure it would be worth the investment to change the company’s hiring practices including an evaluation of applicants’ attitudes, what would you tell them?
2-Do you think that it would be easy to influence a subordinate’s attitudes, values, or emotions? Why? Which would have the largest influence on the employee’s behavior? Why?
3-What are the components of an individual’s attitude? Relate each component to an attitude you currently have about something.
4-Do terminal or instrumental values have a larger influence on your behavior at work? Explain.
5-Think of a person you know who seems to…
arrow_forward
SUBJECT: Project Management
1. From the seven (7) problem failures discussed: (A lack of planning, Unclear or shifting goals,
Lack of risk management, A communication problem, A lack of follow-up, Too many or
unsuitable tools, Context and timing issues)
a. Select the top three (3) failures you experienced in your previous projects.
b. Explain why it becomes a failure.
c. What is your learning? How are you going to address it on your next project?
2. Elements of Project Management has 5 stages namely Initiating, Planning, Executing,
Controlling and Closing,
a. What element do you think is more important to your recent project endeavor?
b. Explain where you also encounter the most difficult part. How do you adjust on the next
project? Discuss
arrow_forward
a. Discuss different approaches to the measurement of project success.
Must discuss the role of the triangle constraints in determining success.• Good answers will discuss client satisfaction as a proxy for success.• Better answers will go further and look at the complications of project success, suchas different stakeholder perspectives.
b. Identify principles and examples of effective project management and discuss howthese can contribute to different elements or definitions of project success.
• The question should be interpreted as “Write about how several aspects of projectmanagement contribute to success, using examples”.• Aspects can mean many things: e.g., planning, risk management, leadership, andmany others. [briefly explain key principles of successful project management – alsothink about PMBOK, prince 2…]• Must provide relevant examples.• Good answers will focus on 3-4 clearly identified aspects.• The aspects chosen must be valid in the context of projects. (E.g.,…
arrow_forward
Mangement
Case Study: Organizing a Community Health Fair
This case study focuses on the planning and execution of a community health fair in a rural area. The event aimed to provide essential health services, screenings, and educational resources to underserved populations. The organizers faced a variety of logistical and outreach challenges, including securing healthcare professionals, setting up mobile clinics, and promoting the event to ensure maximum community participation. Additionally, they had to consider cultural sensitivities and language barriers within the community. The study explores the strategies used to address these challenges, emphasizing the importance of community engagement, collaboration with local healthcare providers, and tailoring services to the specific needs of the target population.
Question: How did the organizers effectively overcome language and cultural barriers to ensure that the community felt comfortable and engaged during the health fair, and…
arrow_forward
TASK 2: Read and comprehend reading material no. 2 which contains theregistration of cooperatives in the Philippine setting. The material is derived fromthe Cooperative Development Authority. This will be helpful for you to performthe task that is asked.
TASK INFORMATION: Perform the task with the following guidelines:
1. After reading the material, you can now identify the different types ofcooperatives registered in the Philippines.2. Choose at least five (5) from the different types of cooperative and then giveone example for each type of cooperatives that already exists in the Philippines.3. Provide the description of their nature, service, location, existence, and theimpact they offer to their community.4. Include the logo of the cooperative and/or the business logo in yourpaper.
arrow_forward
Read and answer the followingquesfion
arrow_forward
“Up-think Consultants” are celebrating for successful completion of a complex project they were working since along. All the deliverables were handed over to the customer on time and within budget. All the documents related to the project’s initiation, planning, execution, and monitoring were prepared and made available with all the concerned teams and individuals. Management has decided to announce a performance bonus for the team and asked you (the project manager) to recommend the team members by writing a performance review for each of them. You know that the team will get disbanded/parted and in the next project, you may not get the same team members who so successfully delivered the current project.
Question:
[02 Marks] What kind of organization structure Up-think Consultants has?
[02 Marks] What is still missing as part of project phases?
arrow_forward
can you please assist with teh following questions.
Assume that your class group has been selected and hired by the FAO to manage this FAO Funded Aquaponics Project described in the article (above). Using expressed and implied information in the article, your project team is required to craft/develop some project documents and plans to help in the overall management of the Aquaponics Project, with specific focus on the components and questions/statements listed below. Groups are allowed to make reasonable assumptions.
7. Develop an initial stakeholder register and outline the communications and engagement strategies for each group of stakeholders (with a minimum of 5 key stakeholders).
5. Create a partial project schedule using a Gantt Chart (with a minimum of 10 tasks).
arrow_forward
PROJECT MANAGEMENT
Quiz 8: True/False: Situational leadership only applies to new teams. On no more than 1 page, why/why not?
arrow_forward
can you please assist with teh following questions.
Assume that your class group has been selected and hired by the FAO to manage this FAO Funded Aquaponics Project described in the article (above). Using expressed and implied information in the article, your project team is required to craft/develop some project documents and plans to help in the overall management of the Aquaponics Project, with specific focus on the components and questions/statements listed below. Groups are allowed to make reasonable assumptions.
7. Develop an initial stakeholder register and outline the communications and engagement strategies for each group of stakeholders (with a minimum of 5 key stakeholders). 8. Craft a high-level Procurement Management Plan for the project.
arrow_forward
Select a small business of which you are familiar and possibly where you may have a contact person willing to share basic information for the purposes of this assignment. Provide the name and location of the business. Provide a basic overview (a paragraph) of the business indicating the type for example retail, ecommerce, manufacturing etc. Also include the estimated size of the business by including the number of employees and annual profits. These will set the scope for the assignment and should be inserted above the worksheet table. Investigate/research the business to develop a Threat and Risk Assessment applying the worksheet (used in class) to determine the current situation of the business and provide recommendations (if applicable). Since this exercise can become quite detailed limit your analysis to hardware, software, and data if you can gain access to the information. If not, select areas which are accessible for information staying within the categories discussed in class.…
arrow_forward
mangement
case outline for: Fusato v. Washington Interscholastic Activities Association
Background:
issue/facts:
final decision:
agree/disagree:
note
Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism.
Do not provide Excel Screet shot rather use tool table
Answer completely.
arrow_forward
Assignment Description and Instructions:
As a group of aspiring entrepreneurs, you must create a business plan for a service-oriented business in the tourism industry in any Caribbean country (not an existing business/company).
Key Elements of the Business Plan
Business and Industry Profile
This section provides an overview of the industry and market segment.
Market size.
Growth trends.
Strength of major firms.
Significant industry trends.
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
Author:Kelly
Publisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...
Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
Publisher:Cengage Learning
Accounting Information Systems (14th Edition)
Business
ISBN:9780134474021
Author:Marshall B. Romney, Paul J. Steinbart
Publisher:PEARSON
International Business: Competing in the Global M...
Business
ISBN:9781259929441
Author:Charles W. L. Hill Dr, G. Tomas M. Hult
Publisher:McGraw-Hill Education
Related Questions
- S. For these projects, you will be placed in the position of a strategist tasked to complete an analysis or develop a strategy plan for your company. Read this message from your manager to learn about the parameters of the project. TO: [Your Name]DATE: [Today's Date]FROM: [Supervisor Name]SUBJECT: Supply chain & PEST analysis Next month, during the quarterly board meeting, I will present the external factors impacting our company and how they will influence its growth. Please complete a value chain analysis of our company and a PEST analysis of the external factors impacting our company. Then, summarize the results of your analysis and deliver that summary to me before the end of next week. In your summary, please include a prediction of how those factors might impact our company’s performance moving forward, recommendations for addressing any negative factors, and visual graphs and charts that I can use during the presentation. Your analysis and summary will be a key…arrow_forwardProblem:The director of D&N Printing believes there is not enough face-to-face communication happening in the company, and that this is having a detrimental effect on team-building, communication and understanding. Staff tend to gravitate towards using instant messaging and emails for their communications, instead of face-to-face interactions. Question: How could you facilitate improvements to the communication issue found in D&N Printing? What steps you would take to embrace, resource, and effectively implement a positive change to the company and workplace policies and procedures.arrow_forwardPurpose of This Assignment The Ethics and Social Responsibility competency addresses how to evaluate ethical dilemmas and formulate a defensible resolution. The final assessment for this competency is to write a paper that addresses stakeholder analysis, rules for ethical decision-making, ways to cultivate an ethical corporate culture, business sustainability, and Return on Investment (ROI). Ethics and Social Responsibility Final Assessment: Outline & Rubric In your paper, you should identify the various ethical dilemmas and identify the stakeholders involved in the dilemma. Since the stakeholders have different roles and responsibilities, you should analyze the ethical dilemma(s) from their perspective and identify how the ethical dilemma affects them. You are expected to synthesize what you have learned about ethical decision-making, as well as the “rules” and relevant theories of ethics and the importance of business sustainability, and apply that knowledge to this situation. Item…arrow_forward
- Course Project Overview Introduction The Course Project is divided into three deliverables. This Course Project will assist the student in utilizing the concepts in this class, assignments, textbook, and instruction by your professor by doing a thorough analytical and in-depth review of organizational change. The first deliverable involves a comprehensive assessment of using images of change in a complete analysis. This assignment will give you the experience of working with change images, how to recommend and structure implementing a change in an organization, and how to apply human resource management competencies. The second deliverable will involve selecting a diagnostic model that can be used for the chosen organization. This part of the Course Project allows for demonstrating a strategic leadership perspective. The final deliverable will culminate in the art of communicating the change and how it aligns with the workplace environment and culture, along with how it will assist…arrow_forwardTopic: Table 7.3 in the Common Sense Talent Management Book (Chapter 7) identifies typical talent requirements addressed by development processes. Even though all these talent requirements are important, if you were to prioritize the top four talent requirements for your company, which ones would they be? Why? Table 7.1 in the Common Sense Talent Management Book (Chapter 7) lists common development methods used in organizations. For each development method, please respond to the following questions: How effective is your organization in deploying each method? What are some things your organization does well? What suggestions do you have for your organization? (if you are currently not working, you can use a previous company you worked for. If you have not yet worked anywhere, you can answer these questions in general)arrow_forwardNegotiation Scenario 1 < You have worked in your current assignment for two years. During that time, your company initiated a new bonus system. However, neither you nor other employees know very much about the new system. Your employer cautioned everyone to keep their salaries and bonuses confidential, so you have little information about how others in your company are compensated. At year-end, you received a bonus, but it's significantly smaller than you anticipated. You want to approach your boss to ask for a larger bonus, but without information on what everyone else got, you have little information on which to base your argument. How do you prepare to negotiate with your boss?arrow_forward
- Ann decided to hired Dionne Richards to be her assistant given the exigencies of this particular project. Dionne recently completed a project management course and based on the wealth of knowledge acquired, prides herself as a Project Communications Specialist. Dionne after holding several meetings with Rexford and Nyoka, suggested that effective communication is key to the success of this project. As such, she strongly recommended that *Appropriate communications channels must be established between all resource managers." She identified 10 such resource individuals with whom she needs to communicate frequently. Due to some internal and external changes within the DoD, three of these persons who happened to be engineers, were deployed elsewhere and hence taken off the project. She eventually had to add an external contractor, Kimberley Sharpe who would continue the set of activities started by the three engineers. What is the maximum number of communication channels in this particular…arrow_forwardPlease do not give solution in image format thanku The project entails the construction of a high-speed rail network linking the nation's main cities. The success of this initiative depends on effective organisational strategies, the resolution of issues in operations strategy, and the development and implementation of the strategy appropriately. Describe in detail, as a project and facilities manager, the stages involved in developing an all-encompassing project strategy, including goal setting, environmental analysis, strategy formulation, and strategy selection.arrow_forwardWhat is the Main Problem here? (Statement of the Problem)arrow_forward
- Assignment Description and Instructions: As a group of aspiring entrepreneurs, design a business plan for a service-oriented business in the tourism industry in any Caribbean country (not an existing business/company). The Business is a Land and Sea Tours Key Elements of the Business Plan Marketing Strategy This section describes the company’s target market and its characteristics. Demographic characteristics of target customers. Number of potential customers. Customer needs, wants and habits. Advertising and promotion Media used Media costs Frequency of usage Plans for generating publicity. Pricing Cost structure Fixed Variable Comparison against competitors’ prices Distribution strategy Channels of distribution used.arrow_forwardPlease I request to u dont guideline answer solve full accurate ok PM.346.HSF1 The Practice of Project Management TO DO: TASK 4 BELOW Background Joseph-McHendry Purveyors, Ltd. (JMP) is an international retailer of fine collectibles and bibelots, including authentic antiques, objets d'art (paintings, sculptures, etc.) and expensive jewelry. It operates on a world-wide basis, with over twenty outlets in various developed countries, and is headquartered in San Francisco. JMP has an excellent reputation, and is known in the industry for its quality, honesty and providing "the personal touch." Much like Nordstrom, JMP charges a premium for the products; but their clientele believe that they are getting their money's worth! Revenues for this past year exceeded $800 M. The firm's organization is essentially functional, with a product orientation. Major departments include Marketing, Finance and Accounting, Human Resources, Information Technology, Purchasing,…arrow_forwardOrganizational Behavior (MGMT 344) Fall 2023 Assignment 4: Directions; Read Chapter 4 of the textbook as well as the lecture slides on the blackboard. Answer the following discussion questions. Answers should be fully developed and answer all parts of the question. Submit the assignment via the assignment link on the blackboard by October 14, 2023 Discussion Questions If your boss was not sure it would be worth the investment to change the company’s hiring practices including an evaluation of applicants’ attitudes, what would you tell them? 2-Do you think that it would be easy to influence a subordinate’s attitudes, values, or emotions? Why? Which would have the largest influence on the employee’s behavior? Why? 3-What are the components of an individual’s attitude? Relate each component to an attitude you currently have about something. 4-Do terminal or instrumental values have a larger influence on your behavior at work? Explain. 5-Think of a person you know who seems to…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- BUSN 11 Introduction to Business Student EditionBusinessISBN:9781337407137Author:KellyPublisher:Cengage LearningEssentials of Business Communication (MindTap Cou...BusinessISBN:9781337386494Author:Mary Ellen Guffey, Dana LoewyPublisher:Cengage LearningAccounting Information Systems (14th Edition)BusinessISBN:9780134474021Author:Marshall B. Romney, Paul J. SteinbartPublisher:PEARSON
- International Business: Competing in the Global M...BusinessISBN:9781259929441Author:Charles W. L. Hill Dr, G. Tomas M. HultPublisher:McGraw-Hill Education
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
Author:Kelly
Publisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...
Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
Publisher:Cengage Learning
Accounting Information Systems (14th Edition)
Business
ISBN:9780134474021
Author:Marshall B. Romney, Paul J. Steinbart
Publisher:PEARSON
International Business: Competing in the Global M...
Business
ISBN:9781259929441
Author:Charles W. L. Hill Dr, G. Tomas M. Hult
Publisher:McGraw-Hill Education