SITXCOM010 Assessment Task 2

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ILSC language schools *

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M010

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Business

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Apr 3, 2024

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docx

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6

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SITXCOM010 MANAGE CONFLICT ASSESSMENT TASK 2 EMAIL TO THE CUSTOMER Date: 12/02/2024 To: John123@gmail.com Subject: To provide feedback about the outcome Dear John, I hope you are doing well. I was just wondering when could you visit us again to try our new recipes and menu. I am sure you will not be disappointed with the new comings. Will you mind providing us with your feedback about the outcome. We will be happy to hear from you. Hoping to see you soon. Best regards, Supervisor Bridge Hotel
EMAIL TO THE WAIT PERSON Date: 14/02/2024 To: Staff@bridgehotel.com.au From: Sophia@bridgehotel.com.au Subject: To provide feedback about the conflict and how it was resolved. Dear Wait staff members, I hope you are good. I am writing this email to inform you about the discussion we had last week. I hope you are happy and satisfied after our conversation. We have registered your complaint. If it wasn’t for you, we wouldn’t have been able to know about such an important incident that needs to be addressed. It has made us aware of our business reputation and customers experience and satisfaction as well. I would like to request you to provide some feedback about the conflict that has occurred and possible ways to prevent it. I would be waiting for your response. Best regards, Sophia Wait staff Bridge Hotel
Appendix 4 - Bridge Hotel Complaints Register Date of complaint Complainan t name Person responsible Description of complaint Cause Resolution Systemic improvement required 16/02/2024 Sandy Customer service Customer reserved for Mother’s Day shock at 8pm for 12 individuals. They requested the cake and food things however got late. Kitchen had a bustling timetable because of numerous requests. Sitting down to talk with the client about the reason and issue, listening cautiously to their offence. Discussing the issue with the telephone taking care of staff to ensure they effectively access all the data of the client on the telephone. I gave them some free deserts and additional food things as a trade-off. Followed up with the client through an email to get fulfillment affirmation. Twofold check to ensure the entirety of the appointments are done effectively and coordinated in like manner including the food things and all the other things. Look for criticism from the clients about their encounters. 16/02/2024 Alexander Kitchen staff Client was served cold and confined food. Has all the earmarks of being because of absence of consideration from kitchen staffs. I talked consciously to the specific client and clarify them why the issue is being made. I offered them full discount as a remuneration and catch up with kitchen staffs likewise. Catch up with kitchen staff to know the reason and result of the occurrence. Making an understanding exhibit with a shared agree to handle such circumstance. 16/02/2024 Luara Wait staff Client Appears to I mentioned the stand by Quick preparing the executives
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