Case Study 7

Service Quality is an important concept in service marketing. with regard to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide motivation for this and perform an appraisal of any four service quality measurement models/ frameworks highlighting their distinctive features, streangths and weaknesses as well as which service context each one may be applicable. provide a report to management of any chosen firm on these issues.

Your line manager, Ms Lionheart, has collected and scrutinised performance data for the company. She was concerned that the inventories were high for certain products which had resulted in significant price reductions and losses for the company. At the same time, the company had run out of stock for other items early in the season resulting in unsatisfied customers and lost sales. Ms Lionheart has concluded that the problem was not with the specific products carried in the stock, but with the quantities ordered by the procurement department for two popular products; Dog Ball Launcher and Lightweight Dog Lead. Dog Ball Launcher is a product carried by the company for the past four years. Quarterly demand data for the past four years are shown in table 1. Last year the company seemed to always be out of stock for this item. The model used by the procurement department to forecast demand for this product over the last two years has been Multiplicative Seasonal model based on seasonal…

1.) Describe the process for building the customer scoring model. What would be the inputs? What kinds of data and business processes could potentially be brought into it to create a better scoring model? Course title: Business Analytics

P8-what measures or actions could be used to improve the consistent quality and speed of preparing fast food for customers

Explain the Linear Regression Analysis?

The market research team at AdRight is assigned the task The market research team at AdRight is assigned the task to identify the profile of the typical customer for each tread-mill product offered by CardioGood Fitness. 1. Create a customer profile for each CardioGood Fitness treadmill product line by developing appropriate tables and charts. 2. Write a report to be presented to the management of Car-dioGood Fitness detailing your findings. The market research team at AdRight is assigned the task

Balanced scorecardCostco Wholesale Corporation (COST) operates membership warehouses throughout the United States and the world. Fifteen Costco metrics and recent initiatives are as follows1. Increasing same store sales2. Improving safety procedures for warehouse prepared foods3. Reducing the number of product returns4. Researching consumer preferences5. Increasing the number of warehouses with gas pumps6. Offering training programs for all new employees7. Offering awards for employees with more the five years of service8. Improving Costco online consumer experience9. Increasing gross profit percentage10. Changing containers from square to round to increase the number of containers that can be shipped on a pallet11. Developing a company-owned coffee roasting operation12. Using floor-ready packaging from suppliers13. Reducing warehouse energy usage for floor lighting14. Increasing the use of automation to increase efficiencies15. Increasing the average revenue per memberAssign each item…

write Each variable in the table below has a corresponding indicator (measurement) from the literature? Nb: independent variable:awareness,convenience and benifit, transection mode of online,preventive management dependent variable: cybercrime, development of ecommerce

Describe the concept of predictive analytics in CRM. How can it be utilized to forecast customer behavior and trends?

Problem #2 A & B please Problem #3 A please

Service quality is an important concept in service marketing. With regards to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide a rationale for this and perform an appraisal of any four service quality measurement models/frameworks highlighting their distinctive features and commenting on the effectiveness of each one of them. Which one would be suited for which industry / sector and why?

What statistical analysis/treatment can I use to interpret or answer this problem? (I have datasets) 1. Determine the interest of tertiary-level students in personal health and fitness from four universities.

Regression and Utility Rates; Sustainability For several years, many utilities haveemployed regression analysis to forecast monthly utility usage by residential customers usingweather forecasts, the number of holidays, the number of days in the month, and other factors.For example, the Connecticut Department of Public Utility Control (CDPUC) has determinedthat regression, properly used, can accurately predict natural gas usage. Most public gas utilities serving Connecticut have reported levels of accuracy from 4% to 10% using regression.One company, Dominion Natural Gas Company of Ohio, uses this approach not to forecast, butto explain to customers why their natural gas bills have gone up or down compared to the priormonth and to the same month of the prior year. The bill shows total MCF (thousand cubic feetof natural gas) used by the customer for that month and why the total MCF usage has changed,based on three factors:1. Change in temperature. Each degree increase in temperature…

Explain the relationship between forecasting and quality management?

Explore the ethical considerations in utilizing predictive analytics for customer behavior forecasting in CRM.

Discuss, with reasons, whether they fall into the category of applied orbasic research.   Scenario 3 Effects of service recovery on customer satisfaction   A research scientist wants to investigate the question: What is the mosteffective way for an organization to recover from a service failure? Herobjective is to provide guidelines for establishing the proper "fit" betweenservice failure and service recovery that will generalize across a variety ofservice industries.

PLEASE HELP ME WITH THIS EXERCISE SO THAT I CAN LEARN HOW TO SLOVE

Discuss the concept of Customer Experience Management (CXM) and its relationship with CRM for delivering exceptional customer experiences.

Explain qualitative forecasting methods that managers can use to predict future behavior in various aspects of a company's operations. Use the following guide: Conclusion Answer the following question: Are qualitative forecasts better predictors of outcomes than quantitative methods?Why yes or why not? Justify your answer.

Use of Statistical Analysis Tools? explain

why is it better to use regression analysis rather than variance analysis in analyzing drivers of customer satisfaction ?

Research Methodology, Design, and Analyses: How can I Explain the research methodology, design, and analyses?  In the Quality Improvement Project to Determine the Knowledge, Attitudes, and Beliefs of Healthcare Providers Regarding the Treatment of Patients with Obesity.                                                        Research  Article  Van Stiphout, C., Alex, R., Turner, K., Twyman, K., Brown, J., Bowes, B., Charlebois, A., & Quinlan, B. (2022). A Quality Improvement Project to Determine the Knowledge, Attitudes, and Beliefs of Healthcare Providers Regarding the Treatment of Patients with Obesity. Canadian Journal of Cardiovascular Nursing, 32(2), 11–17.

This question is based on "Sustainability at Millipore" by Michael W. Toffel. Discuss the lessons learned from this program in sustainability - its successes and its challenges. Using this experience as a foundation, provide the major components of a future program, -- its potential successes and the significant obstacles it will need to overcome. In your report, present an analytical focus, one which critically analyzes the sustainability initiative and provides an honest assessment of the pros and cons of your proposed strategies.

Forecasting Food and Beverage Sales The Vintage Restaurant, on Captiva Island, near Fort Myers, Florida is owned and operated by Karen Payne. The restaurant just completed its third year of operation. During that time, Karen has sought to establish a reputation for the restaurant as a high-quality dining establishment that specializes in fresh seafood. Through the efforts of Karen and her staff, her restaurant has become one of the best and fastest-growing restaurants on the island. To better plan for future growth of the restaurant, Karen needs to develop a system that will enable her to forecast food and beverage sales by month for up to one year in advance. Table below shows the value of food and beverage sales ($1000s) for the first three years of operation. Managerial report. Perform an analysis of the sales data for the vintage Restaurant. Prepare a report for Karen that summarize your findings, forecast and recommendation. Include the following: A time series plot. Comment on…

Is sensitivity analysis a concept applied to LP only, or should it also be used when analyzing other techniques? Provide a specific non-monetary example and explain.

A Lighting company seeks to study the percentage of the defective glass shells being manufactured. Theoretically, the percentage of defectives is dependent on temperature, humidity, and the level of artisan expertise. Complete historical data are available for the following variables on a daily basis for a year.a. Temperature (high, normal, low)b. Humidity (high, normal, low)c. Artisan expertise (expert, average, mediocre)Some experts feel that defectives also depend on productive supervisors. However, data on supervisors in charge are available for only 242 of the 365 days. How should you conduct this study?

Daily high temperatures in St. Louis for the last week were as follows: 92, 94, 95, 92, 95, 86, 95 (yesterday). degrees (round your response to one decimal a) The high temperature for today using a 3-day moving average = [ place). b) The high temperature for today using a 2-day moving average = place). degrees (round your response to one decimal c) The mean absolute deviation based on a 2-day moving average = degrees (round your response to one decimal place). d) The mean squared error for the 2-day moving average = degrees2 (round your response to one decimal place). e) The mean absolute percent error (MAPE) for the 2-day moving average=% (round your response to one decimal place). iev S