Written-Star-Response-Part-A

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University of Waterloo *

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Business

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Apr 3, 2024

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Uploaded by BarristerTigerMaster1054

Written STAR Response | Part A Instructions: You are the interviewer! You just asked a candidate the following question: “Give me an example of a time you took initiative”. As you listen to the facilitator’s response, write down the Situation, Task, Action and Result below. STAR Response: S ituation (Provide background and context) T ask (Describe what you needed to do) A ction (Explain what you did, why, how you did it, and which tools you used; focus on one skill!) R esults (Describe the outcome of your actions) To address this challenge, I quickly devised a plan. First, I delegated some of the cashiers to assist with food preparation in the back room, leveraging their multitasking abilities to expedite the process. Additionally, I postponed lunch breaks for some employees, ensuring that we had adequate staffing during the peak period. To manage customer expectations, I instructed the cashiers at the front to inform patrons about the higher-than-normal volume and express gratitude for their patience in advance. Throughout this process, I maintained clear communication with the team, ensuring everyone was aware of their roles and responsibilities. One day, I anticipated a significant challenge when I learned that a large school bus filled with kids on a field trip would coincide with our usual lunch rush. It was evident that we needed to take proactive measures to handle the expected increase in demand without compromising on service quality. As a result of our proactive measures, we were able to seamlessly manage the increased workload. Despite the influx of customers, we met all their needs efficiently, with no complaints or delays. The school bus departed on schedule, and our team received positive feedback from satisfied customers. The following day, my manager commended me for my leadership and effective problem-solving skills, recognizing the successful outcome of our efforts. In my role at McDonald's, I was responsible for managing the back-room operations during busy periods, ensuring efficient food preparation and timely service to customers.

Reflection: What is the impact of … • saying interview responses slowly or quickly? Speaking slowly allows for clearer communication and ensures the interviewer can follow your response. Speaking quickly may lead to misunderstandings or missed details. • missing detail in the Action and/or Results sections? Missing details in these sections can weaken the response and make it less impactful. It's essential to provide specific examples and outcomes to demonstrate the candidate's abilities effectively. • skipping any portion of the STAR response? Skipping any portion of the STAR response can result in an incomplete answer, making it challenging for the interviewer to assess the candidate's suitability for the role. • using the STAR technique? Using the STAR technique helps structure responses in a clear and concise manner, making it easier for both the interviewer and the candidate to understand and evaluate past experiences and skills. It ensures that responses are relevant, focused, and provide sufficient detail to demonstrate competency.

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