The book report

Book pdf : https://drive.google.com/file/d/1ojDaUwQu0gxTIn7oJnINvLmeqv5_FMz7/view?usp=drivesdk Question as in the attached photo from page 218 Question 5 Note: Give full explanation with clear indication to the problem’s aspect. Use information provided in table 7.8 , 7.7 (*) Use the weighted-point evaluation system to cal- culate weighted performance scores for each of the software firms. Would the results change if each dimension had a weight of one-third? (**) In Chapter 2, we described order qualifiers as per- formance dimensions on which customers demand a minimum level of performance. Basically, if a supplier fails to meet the minimum requirements on any of the qualifiers, that supplier would be eliminated from contention. How would you incorporate the concept of order qualifiers into the weighted-point evaluation system?

17. Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and ? A. Homogeneity B. Heterogeneity C. Intractability D. Invisibility E. None of the above 18. The implications of low volume production include the following except a) Low unit cost b) Less systematization c) Low repetition d) Each staff performs more of jobs e) None of the above

Problem 13-4 (Algo) There is a 3 percent error rate at a specific point in a production process. If an inspector is placed at this point, all the defects can be detected and eliminated. The inspector would cost $11 per hour and could inspect units in the process at the current production rate of 52 per hour. If no inspector is hired and defects are allowed to pass this point, there is a cost of $12 per defective unit to correct the defects later on. Assume that the line will operate at the same rate (i.e., the current production rate) regardless of whether the inspector is hired or not. a. If an inspector is hired, what will be the inspection cost per unit? (Round your answer to 3 decimal places.) Cost per unit b. If an inspector is not hired, what will be the defective cost per unit? (Round your answer to 3 decimal places.) Cost per unit

A healthcare provider manages 5,000 employees across 25 locations in the country. The organisation has a respectable turnaround for nearly two decades. Yet in order to increase that margins further, managers wanted to implement improvements across all the functions. Patient satisfaction being the single-most important aspect, the organisation engaged in a renewed campaign of TQM. The organisation chose to adopt a ‘plan-do-check-act’ cycle with the intention of reducing longer patient waiting times and complaints.The organisation decided to ensure all new employees understood this quality culture from the onset. At orientation, staff now receive a crash course in the company’s performance excellence framework – a management system that organises the firm’s processes into five key areas: quality, customer service, people and workplace, growth and financial performance. As employees rise through the ranks, the emphasis on improvement follows, so managers can operate within the company’s…

Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint                                                      Number of Occurrences Week 1Error on bill                                                                        10Room not ready at check-in                                                8Room service delivery late                                                 3Longline at check-out                                                        10 Week 2Error on bill                                                                        12Noise in hallway                                                                  2Longline at check-out…

The Cause and Effect Diagram for logistic service provider analysis the probability of customer dissatisfaction.

A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill         10 Room not ready at check-in         8 Room service delivery late          3 Long line at check-out   10 Week 2 Error on bill         12 Noise in hallway                2 Long line at check-out   5 Room dirty           10 Week 3 Not enough towels in room         5 Error on bill         7 Room service delivery late          6 Not enough close-up parking      2 Week 4 Room dirty           7 Error on bill         9 Room not ready at check-in         10 Long line at check-in       9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…

What effects do quality planning have on system output, performance, maintainability, reliability, and functionality?

IV. The following data represent the number of dishes that are broken at a restaurant while loading and unloading the dishwasher. The total number of dishes washed varies daily. Construct a p chart for these data. What can you conclude about the situation? Do you have any recommendations? Total Number of dishes washed 465 425 500 Day Number of broken Day Total Number of dishes Number of broken dishes 51 42 washed 465 dishes 39 1 13 14 425 500 500 41 15 16 55 51 4 500 53 47 425 425 425 44 17 18 19 425 425 425 38 44 41 39 41 465 47 20 465 48 500 500 425 465 56 43 46 21 465 500 500 42 10 22 23 47 51 11 12 49 24 465 36

We know that a Balanced Scorecard is comprised of four components: financial (or stewardship), customer (or stakeholder), internal process, and organizational capacity (or learning and growth). What would you include in a dashboard for the financial and customer components? Essay Toolbar navigation. BIVS = 111 P

perform an LCA of a hamburger.   life cycle stages… show how “sub-cycles” spin off of the main hamburger life cycle, I.e. the life cycle for the lettuce; life cycle for the truck that brings the lettuce; life cycle for the metals to produce the truck… to illustrate how large the system can be and WHY you’ll always need to draw boundaries.

i need help with this one, please. please put this in order. thank you

Problem 10-6 (Static) A medical facility does MRIs for sports Injuries. Occasionally, a test yields inconclusive results and must be repeated. Using the following sample data and n = 200. Number of retests 1 2 1 2 UCL LCL 3 2 b. Is the process in control? 4 The process is in control. O The process is not in control. 0 5 2 SAMPLE 6 7 1 2 Click here for the Excel Data File a. Determine the upper and lower control limits for the fraction of retests using two-sigma limits. (Do not round intermediate calculations. Round your final answers to 4 decimal places. Leave no cells blank - be certain to enter "0" wherever required.) 8 9 10 11 12 13 2 7 3 2 1

Nadia Algar is the overworked IT resource person for herdepartment. In the next round of computer purchases, sheis determined to recommend a vendor who does a betterjob of documenting possible errors in the system andwhose customer service line is more responsive to theneeds of her colleagues. Nadia compiled the followingdata over an eight-week observation period. Assuming40 hours per week, which computer vendor should Nadiapursue?

Σ 64 6:03 AM Thu Nov 28 ||| = CASE STUDY 2-2 Performance Management at KS Cleaners *S Cleaners (KSC) is a small company that provides several services to its customers: dry cleaning of clothes, laundry, ironing, and some clothing repair work. KSC specializes in low-cost volume, promising that dry cleaning will be returned to its customers the day after it is turned in. The charge is $2.25 for each item dry-cleaned; there is an extra charge for ironing, although ironing is usually not necessary because the items are placed on clothes hangers immediately after they are removed from the dryers. Laundry is $1.50 per item, with an extra charge for ironing, if desired. Clothing repair, such as hemming, replacement of buttons and zip- pers, and so on, is charged by the hour. In addition to Kevin, the owner and manager, there are eight employees: two dry cleaners, a seam- stress, and five general duty employees, who rotate where they are needed among front counter customer service and sorting…

Th3 task is pr0vided in th3 pictur3.  (creat3 a DATA FLOW DIAGRAM for the Creat3 a DATA FLOW DIAGRAM for the CASH RECEIPTS SYSTEM that is pr0vided in the pictur3 I WILL RAT3 TH3 TUT0R H3LPFUL IF ANSW3RED ASAP

Problem 2: Customer complaints Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to. Ease of use Timing  Fit Convenience Durability Location Affordability  Performance Reliability Aesthetics   Question 5 “I had to spend 27 minutes on hold before talking to an agent”. Question 6 “This car is not fuel efficient at all." Question 7 “When I needed a restroom in the amusement park, I had to walk almost a mile." Question 8  “I had this suit tailored for me, but now I realize that the shoulders are too wide."

Case study: Planning at High Performance Pumps Introduction High Performance Pumps is a small, successful manufacturing organization that specializes in manufacturing a range of pumps. This success is due to the performance, quality and reliability of the product and the excellent back-up service. The pumps range in size from 075 mm to larger pumps. The smaller pumps are manufactured in batches of 100 and the large specials in batches of five. However, regardless of size, all pumps use the same manufacturing processes. Manufacturing processes and planning There is a major common component for all pumps and this is a camshaft. The size of the camshaft varies according to the size of the pump. The process skills involved in the camshaft manufacture are highly developed and considered cost-effective compared with competitors. In fact, one of the areas of expansion is the design and manufacture of camshafts for other companies for their products, with camshaft production increasing by 400…

Measures of the balanced scorecard’s customer perspective include:a. Market shareb. Number of on-time deliveriesc. Number of process improvementsd. Revenue growth

Topic tittle: The impact of service quality dimension on customer satisfaction - A study on US-Bangla Airlines  Please do the industry analysis of Airlines

CASE STUDY The fastfood industry in the United States has typically used drive-through windows to increasae profitability. With 65% of fastfood revenue derived from drive-through windows. These windows have become the focal point for market share competition among fastfood outlets such as Wendy's, McDonald's, Burger King, Arby's and Taco Bell. Even chains that did not use drive-through windows in the past, such as Starbucks and Dunkin' Donuts have added them to their stores. Production technology changes have included the use of separate kitchens for the drive-through window, timers to monitor the seconds it takes a customer to move from the menu board to the pick-up window, kitchen redesign to minimize unnecessary movement, and scnaners that send customers a monthly bill rather than having pay at each visit. Now, in an attempt to cut costs and increase speed even further, McDonald franchises have tested remote order taking. It takes an average of 10 seconds for a new car to pull up to…