Negotiation Prep 2

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California State University, Northridge *

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456

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Business

Date

Apr 3, 2024

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docx

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Uploaded by KidTurtle1035

My Position : o I Alex have a registered account with Taylor’s company. o The terms and conditions limit damages for lost or damaged goods to a maximum of $250 o My personal items are valued at around $4,000 for me even though I probably overestimated that price, although proving this value might be difficult considering I don’t have any receipts for the value of the clothes and they are all old clothes. Taylor’s Perspective : o Taylor likely wants to retain me as a customer for future business and avoid negative reviews online. Also getting sued by me even though he believe he would have a good case against damages because of the terms and conditions. o He may be constrained by the company’s policies and financial limits to offer me more just compensation so other things need to be negotiated. 2. Your Goals : o Recover the maximum compensation possible for my lost items, either monetarily or other means o Find a resolution that acknowledges that you are being compensated for the loss of significant items. 3. Negotiation Strategies : o Empathy : Begin the conversation empathetically. Acknowledge Taylor’s position as the owner of the business and the company’s overall policy. o Highlight Sentimental Value : Try to use emotional appeal from Taylor as I explain the emotional significance of the items. Explain that as a long time consumer of the service I know and have trusted you to be a fair person, and during this difficult time I would really appreciate some kind of just compensation for this significant loss. o Creative Solutions :  Suggest alternative compensation beyond monetary value (e.g., credit for future services that will be in addition to the initial $250 you are entitled to maybe up to another few hundred dollars  While the policy does only allow for $250 and since they are the owner of the business I could ask that under the circumstances and considering I have been a loyal customer to them since the beginning of the business, I could possible find a way to get a higher reimbursement that will not financial burden the company  Offer to help implement a system that will help keep track of packages that they tack care of, whether it is digital or etc., and negotiate that I get partial

commission/revenue over the next few months with the company to make up for my lost items.  Assurance that they will continue to look for the lost items by contacting customers and improving their tracking and driver training.  Propose a compromise amount that considers both the policy limit and your emotional attachment. o Leverage Your Influence : Remind Taylor of your intention to leave negative reviews if fair terms are not met in regard to your goals. I wouldn’t want to burden the business with bad public representation but feel it would be fair. Be respectful but firm.

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