Module 03 Deliverable - Customer Service Plan Outline

XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing efforts

Business Performance Management (BPM) can be seen to be the convergence of Corporate Strategic Planning and Business Intelligence (BI). a) Provide an overview of the key steps within a Corporate Strategic Planning process, identifying any strategic planning techniques that could be employed.    b) Describe a suitable BI system that could be used directly by a senior manager to monitor company progress towards achievement of its corporate strategic plan.

Please original work What is an example of a customer facing decision for HEB supermarket chain. Briefly talk about the issue and explain the decision making process you would use to resolve the issue.   What recommendation would you make for a  customer-facing software sold for the purpose of customer relationship management?

Your line manager, Ms Lionheart, has collected and scrutinised performance data for the company. She was concerned that the inventories were high for certain products which had resulted in significant price reductions and losses for the company. At the same time, the company had run out of stock for other items early in the season resulting in unsatisfied customers and lost sales. Ms Lionheart has concluded that the problem was not with the specific products carried in the stock, but with the quantities ordered by the procurement department for two popular products; Dog Ball Launcher and Lightweight Dog Lead. Dog Ball Launcher is a product carried by the company for the past four years. Quarterly demand data for the past four years are shown in table 1. Last year the company seemed to always be out of stock for this item. The model used by the procurement department to forecast demand for this product over the last two years has been Multiplicative Seasonal model based on seasonal…

Name and discuss 3 primary types of objections customers typically raise: 1. Price objection: Customer believes quoted price is too high. 2. Product Objection: Customer voices concerns about some element of product or service or customer might not be familiar with the product. 3. Time objection: Customer considering buying, but needs more time or customer has no intention of buying and wants to get rid of salesperson.   Imagine you are newly employed as an Assistant Vice President (AVP) of Corporate Sales at a marketing organization.  In the upcoming week, your team will be hosting a presentation for a new line of Tennis Rackets for 75 prospects. As you are aware, prospects are going to raise objections about this product. Using the compensation technique (admits the objection is valid but also discusses other benefits). and the acknowledgment technique (admits the objection is valid) discuss how one can apply these techniques to overcome objections. Why? Please be mindful to use…

1-Service variability meaning it's cannot be stored for later sale or use.   Agree Disagree     2-The style is a larger concept than design.   Agree Disagree     3-Undifferentiated marketing = Mass marketing.   Agree Disagree

I love being a Dad and I intend to capture my daughter’s life on some sort of permanent media. Specifically, I have chosen to use a Panasonic camera and have its film developed at Bryan Photo Studio. My choices to use the Panasonic camera and Picture Perfect Photo Studio represent choices based on:   a.Need b.Demand c.Affordability d.Want

"In what ways can machine learning algorithms be applied in CRM systems to enhance customer segmentation, personalized marketing, and sales forecasting, and what are the potential challenges and ethical considerations associated with their use?"

Answer, the puzzle

1. Online sales are highest for: a. B2B products b. B2C products c. B2B services d. B2C services Explain why other options are incorrect.

Effects of Customer Relationship Management (CRM) on customer retention policies and business development of Belaface Limited. I need some recommendations for this topic.

John Ozment, director of special projects and analysis for Ozment’s Corporation, is responsible for preparing corporate financial analyses and monthly statements and reviewing and presenting the economic impacts of proposed strategies to upper management. Data for such financial analyses are obtained from operations and financial databases through direct queries of Ozment’s department staff. Reports and charts for presentations are then prepared by hand and typed. Multiple copies are prepared and distributed to various users. The pressure on Ozment’s group has intensified as demand for more and more current information increases. A solution to this reporting problem must be found.The systems department wants to develop a proprietary software package to produce the reports automatically. The project would require the company to make a considerable programming investment. Ozment is concerned about the accuracy, completeness, and currency of data isautomatically produced reports. He has…

Masrin is in the process of opening an electronics supply company and is working on the portion of his business plan template that describes how he will deliver his products and services to his customers. The portion of the business plan template that Masrin is working on is referred to as ________.  A) channels B) segmentation C) customer relationships D) value propositions E) key activities

Explain the different types of customer relationship management application clusters. what are the most common reasons for CRM failures in a company?

From the statment below respond why she made the right decision at the time? I remember when Covid first started making its way around the United States. We had a protocol in place at work that if any of our co workers or clients ( or anyone in the household) tested positive that the people involved would have to quarantine then test negative to come back to the clinic. Also the owners would send out an email letting us know that someone tested positive so that if we had contact with that person but were not told prier, that we would be able to follow the above stated steps. The owner of our clinic was not informing us of anything and we were finding out about positive cases in our office just by talking with one another. I was going to meet with my boss solo and have a conversation stating that i was uncomfortable with the situation she has put me in. However i found that there were many others that were going to approach her as a group in a meeting requested by the staff. Since the…

Customer relationship management (CRM) is a company-wide business strategy designed to optimise profitability and customer satisfaction by focusing on highly defined and precise customer groups. Make a critical evaluation of the above statement and provide examples to support your answer.

I need help creating a FINANCIALS section of my marketing plan including:  FINANCIALS4.1 Break-Even Analysis4.2 Sales Forecast4.3 Expense Forecast My product:  The Full Pumice Stone Shower Mat is a demonstration of inventiveness and style. Made totally out of regular pumice stones, it conveys a double reason usefulness, filling in as both an exfoliator and a massager. As you step onto the mat, the pumice stones carefully peel your feet, successfully eliminating dead skin cells and improving blood circulation. The non-slip backing guarantees wellbeing, giving a protected balance even in wet conditions. Express farewell to untidy and awkward pumice stone schedules; our shower mat flawlessly incorporates this peeling system into your everyday shower routine, offering an issue-free and empowering experience.

Can you assist me with question 14 by displaying the step by step process so I can use it for notes?

Discuss four reasons why some organizations fail to conduct need assessent as thoroughly as they need to before the development and delivery of a training program check_circle Expert Answer     Step 1 A needs assessment is essential because it supports a company to manage the ways that are hindering it from arriving at its craved purposes. Step 2 Given below are the four reasons that show why some organizations fail to manage need assessment as completely as they need to before the development and delivery of a training program- Require Judgement Time-consuming Misunderstanding about assessment Incapability to determine the uses of assessment Step 3 Need Assessment needs an understanding of the different parameters that are going to affect the organization in the future or are already affecting it. Judgment should be accurate in all manner which can be done only through proper analysis and evaluation. But in actuality, managers and employees think that it takes more…

(i) Identify and explain FOUR (4) strengths in the LifeCare Physio Bhd’soperating environment. (ii) For each strength identified in (i) above, describe how LifeCarePhysio Bhd make further improvements to provide the best value formoney.

Asset and inventory management is the way an organization monitors the assets it owns. The organization tracks items such as location, maintenance requirements, and performance until the item is no longer in service. 1. Is asset and inventory management important to conducting a business impact analysis? Why or why not?

Cost:1-Low cost operationsQuality:2-Top quality3-Consistent qualityTime:4-Delivery speed5-On time delivery6-Development speedFlexibility:7-Customization8-Variety9-Volume flexibility How can benchmarking help a company improve on any or all of the listed, (9) priorities?

Analyze a product or service that you recently purchased; the analysis will include its complete supply chain and how this influenced price and quality (represents the majority of your text). State if your Analysis results will impact your future purchase decisions and employment opportunities (separate, brief paragraph: 2-3 sentences). State the product's/service's name in the Subject line of your post.

What are the primary benefits of implementing a CRM system in an organization? Provide specific advantages that CRM can offer in terms of customer retention and business growth.

Nature of CRM Strategy – Operational Excellence, Product Leadership, Customer Intimacy

Discuss the make-or-buy decision in terms of cost,flexible response, speed and quality.

Item 1 of 4 Is Valuation important/helpful in business? Explain Item 2 of 4 Give a situation in your day-to-day life in which you think you may apply valuation concepts and methods. Item 3 of 4 How does Valuation aid decision-making? Give at least three situations in which Valuation applies. Item 4 of 4 What is your preliminary/initial understanding/perception regarding the concept of value and valuation?