DFMB3_OR_VolGuide_v3

.pdf

School

Kaplan Business School *

*We aren’t endorsed by this school

Course

DFMB1V1

Subject

Business

Date

Jan 9, 2024

Type

pdf

Pages

Uploaded by MatePencilDragon76

Document classification: Confidential Page 1 of 10 DFMB3_OR_VolGuide_v3 © Kaplan Education Pty Ltd. All rights reserved. Oral Assignment Volunteer Guide DFMB3 Business Management Skills (DFMB3_OR_VolGuide_v3) Thank you for participating in four (4) ten (10) minute role plays to assist a student enrolled in Kaplan’s FNS50322 Diploma of Finance and Mortgage Broking Management . The purpose of the role plays is to assess the student communicating orally with a customer. In the role play, your role will be the customer. To best support the student to demonstrate their knowledge and skills, it’s important that the interaction/s you undertake with them are realistic. So while it’s important that you follow the instructions in this guide, please do not script or read your responses — rather, allow the interaction to flow naturally. The student will make an audio recording of the role play to submit with their Oral Assignment. The role of the student for Role play 1 The student will be playing the role of a mortgage broker and general manager from Capital City Finance and Mortgage Broking (CCF & MB). They are required to discuss a business ‘growth plan’ that they have developed with the business owner/managing director. The assessment criteria for the student includes the following: • provides a clear outline of the growth plan • provides a convincing case for the growth plan • gains feedback • responds to all questions • gains commitment to the growth plan implementation • consult and negotiate with relevant stakeholders. The role of the volunteer Your role is to be playing the role of either George or Mildred Spencer, the managing directors of the company. The following sets the scene for this role play:  You can assume you (as one of the managing directors) have been provided with a copy of the growth plan.  The student is required to discuss and seek feedback about the growth plan with you.  The student is required to gain your commitment to implement their plan.  The student will answer your questions — you are to ask the student a minimum of three (3) questions. To provide context for this role play it would be beneficial for you (the volunteer) to read the case study at the end of this document and also be familiar with the student’s growth plan. The student is required to provide you with a copy of their growth plan. Provide feedback to the student about their growth plan where appropriate during the role play. It can be brief, for example, ‘you’ve done very well with your growth plan’ etc.

Document classification: Confidential Page 2 of 10 The role play works best if the student does not know the details before the role play, so the questions they ask you are ‘unrehearsed’. Your responsibility is to support the student and participate to the best of your ability, so the student is able to demonstrate their skills and knowledge in a realistic situation. You should respond in acknowledgment to the above points where appropriate. The student needs to provide information on: • how they conducted the market research • what sources were used in gathering the data for the growth plans • how the growth plans strengthen the relationship with referral partners • what sort of costs would be involved to implement these growth plans • what sort of risks they have identified to implement the growth plans • who was consulted in the preparation of the growth plans. It is suggested that you wait until the student has finished discussing and seeking feedback on their growth plan before you ask them any questions.

Document classification: Confidential Page 3 of 10 The role of the student for Role play 2 The student will be playing the role of a mortgage broker and general manager from Capital City Finance and Mortgage Broking (CCF & MB). They are required to discuss their business risk management plan and risk mapping guide that they have developed with the managing director. The assessment criteria for the student includes the following: • clearly presents the risk management plan and risk mapping guide • seeks feedback • reviews risk mapping plan and associated risks with stakeholder • collaborates and accepts input from stakeholder • provides a response to all questions. The role of the volunteer Your role is to support the student to demonstrate their knowledge and skills, it’s important that the interaction/s you undertake with them are realistic. So while it’s important that you follow the instructions in this guide, please do not script or read your responses — rather, allow the interaction to flow naturally. The student will make an audio recording of the role play to submit with their Oral Assignment. You will be playing the role of either George or Mildred Spencer, the managing directors of the company. The following sets the scene for this role play: • You can assume you have been provided with a copy of the risk management plan as well as the risk mapping guide • the student is required to: – explain their risk management plan to you – seek feedback from you about their risk management plan – answer your questions about the risk management plan — the volunteer (as George/Mildred) to ask one (1) question – review their risk mapping guide with you – seek feedback about the risk mapping guide – answer your questions about the risk mapping guide — the volunteer (as George/Mildred) to ask one (1) question. To provide context for this role play it would be beneficial for you (the volunteer) to read the case study located at the end of this document and also be familiar with the student’s risk management plan and risk mapping guide. The student is required to provide you with a copy of their plan and guide. The student will seek your feedback about their risk management plan and their risk mapping guide. You are required to provide feedback to the student about their risk management plan and also their risk mapping guide. The feedback can be brief, for example, ‘you’ve put in a lot of hard work with this’ or ‘well done, that is great work’ etc. You are required to ask two (2) questions. Ask one (1) question about the risk management plan and one (1) question about the risk mapping guide. You as the volunteer could ask an additional question/s relating to how did you conduct the research needed to arrive at you conclusion, or questions can be about the stakeholders that were used and even what consequences of risks or what strategies were used to monitor or reduce risk?

Document classification: Confidential Page 4 of 10 The role of the student for Role play 3 The student will be playing the role of a mortgage broker and general manager from Capital City Finance and Mortgage Broking (CCF & MB). They are required to discuss their improvement plan that they have developed with the managing director. The assessment criteria for the student includes the following: • presents the plan and introduces the four key aspects which includes benchmarking, criteria for improvement, the action plan and the implementation plan and success factors it may be necessary to consult and negotiate with stakeholders to achieve this • consults by asking questions to gain feedback and responds appropriately • demonstrates active listening and questioning techniques to convey information and elicit the views and opinions of stakeholders • answers all questions competently including key indicators for benchmarking. The role of the volunteer Your role is to support the student to demonstrate their knowledge and skills, it’s important that the interaction/s you undertake with them are realistic. So while it’s important that you follow the instructions in this guide, please do not script or read your responses — rather, allow the interaction to flow naturally. The student is not required to discuss the entire plan with you; however they need to cover off on the four (4) key areas. The student will make an audio recording of the role play to submit with their Oral Assignment. You will be playing the role of either George or Mildred Spencer, the managing directors of the company. The following sets the scene for this role play: • you can assume you (as either George or Mildred) have been provided with a copy of the improvement plan and have read it  the student does not need to present or review the whole improvement plan. You are only required to review and check the following four areas: – the key indicators for your benchmarking exercise – criteria for improvement – the action plan – the implementation plan and success factors  as the volunteer, you will need to be prepared with feedback and questions regarding the four aspects above (suggested questions are provided in this volunteer guide)  the student should listen carefully and answer your questions and respond to your feedback provided by the volunteer. Suggested questions/feedback that you could ask/provide: You can provide brief general feedback and praise them on their work with their improvement plan. For example, you could comment on the ideas that were generated or how you see the benefit to the business.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version