REAA - Pre-Enrolment Assessment (Level 4) - MS Word Document v1.1

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School

Academy of Real Estate *

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CPPREP4001

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Business

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Jan 9, 2024

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docx

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Uploaded by khoale2277

Pre-Enrolment Assessment Microsoft Word Document Microsoft Word Document I confirm that I have viewed this Microsoft Word Document and was successfully able to fill in the available fields and answers the questions in the document. Name: Khoa Le Date: 1 st December 2023 Page | 1 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document Question 1 What steps would you take to deal with a customer complaint? 1. Actively listen to the customer/client’s complaint. 2. Understand and try to empathize with the customer/client about the inconvenience of the complaint. 3. Discuss the options and solutions to their complaint. 4. If there aren’t any direct solutions, re-assure the customer/client that you will address the issue as soon as possible to communicate with someone who can help solve the issue. 5. Maintain constant communication providing updates to the customer/client until the issue has been addressed or resolved. Question 2 List some attributes that you would need to deliver good customer service in your industry or another industry of your choice? I believe some important attributes to deliver good customer service in Real Estate or any other industry are: -Clear communication and showing some urgency -Trust and integrity -The ability to problem solve and take initiative -Empathy and understanding -Having a student mindset always wanting to learn and improve. Question 3 What would you do if you noticed a workplace health and safety risk in your workplace? 1. Identify the risk and make everyone in the workplace aware of the hazard. 2. Take the necessary warning procedures necessary (e.g put up a sign) 3. Report it to my superior and fill out any reports or documents necessary Page | 2 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document Page | 3 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

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Pre-Enrolment Assessment Microsoft Word Document Question 4 Choose one (1) of the five (5) photos below and write a minimum of two (2) and maximum of four (4) paragraphs about the image of your choice. You can write about whatever you see in the photo and use your imagination to describe who might live in such a house and what it might be like to live in such a house. There is no right or wrong answer to this activity. Page | 4 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document Which picture number did you choose to write about? 1, 2, 3, 4 or 5 2. Located on a quiet pocket of the North Pole, this low set icy igloo is the perfect entry level property opportunity. The property is set on huge acreage, with the front entrance facing beautiful snowy mountain views. This property is ideal for someone who enjoys their privacy as there is not a neighbour in sight on the street. Other features you’ll love about the property: -Sleek and unique design Page | 5 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

Pre-Enrolment Assessment Microsoft Word Document -Low to no maintenance yard -Huge land and space -No neighbouring igloos -Located only a 10 minute sled ride to the nearest local pub This property is very affordable and has been priced to sell. So get in quick to enjoy the nicest hot chocolate you’ll ever have at home before this winter! 4. This immaculate family home located in a quiet cul-de-sac is the perfect first home or investment opportunity. The home is set on a spacious 500m2 lot and is conveniently located within only minutes’ walk of public transport, shops, schools and local amenities. More features to love about this home: -Master bedroom with a walk in robes and an ensuite -3 Additional spacious bedrooms all with built in robes -Air-conditioning in every room -Large open plan kitchen, living and dining area -Fully fenced back yard, perfect for your beloved pet/s -Floor tiles in main areas and carpets in bedrooms -Large remote controlled double garage -Within 2 minutes off the main highway exit from the CBD This property will not last long. Don’t miss this great opportunity to secure a beautiful family home or to add to your portfolio today! Page | 6 of 6 © Real Estate Academy Australia Version 1.1 – July 2022 RTO 32426

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