Writing Assignment #6

1. Define academically what is meant by customer relationship management. How does Amazon interpret this term?

Answer

Answer with reference

In STAR Method: Situation, Task, Action, Result. Tell me about a time helping an upset customer?

Identify which level of investment in customer relationship management would the following be categorized and support your answer with atleast one statement. 1. Sales discounts 2. After-sales service 3. Customer feedback fuels innovation 4. Customer satisfaction survey 5. Boeing works closely with airlines 6. Dole, Inc. works with a pineapple plantation 7. Customer complaint resolution 8. Heavy advertising 9. Personalized service 10. Customer participates in designig her purchase

why are customers loyal for service businesses? day to day service business)(

School’s Mission: This College exists to provide a transformative and accessible learning environment through effective teaching, services and research where our learners realize their full potential, teachers are empowered, and staff are committed to service responsive to the workforce and societal needs. Above are the school's mission, does the mission statement say what makes you different? Why?

There are five different core customer and marketplace concepts. 1. Customer needs, wants and demands. Human needs are states of felt deprivation and can include physical, social and individual needs. Wants are the form human needs take as they are shaped by culture and individual personality. Demands are human wants that are backed by buying power. 2. Market offerings are a combinations of products, services and experiences offered to a market to satisfy a need or want. These can be physical products, but also services – activities that are essentially intangible. The phenomenon of marketing myopia is paying more attention to company products, than to the underlying needs of consumers. 3. Value and satisfaction are key building blocks for customer relationships. 4. Exchanges are the acts of obtaining a desired object form someone by offering something in return. Marketing consists of actions trying to build an exchange relationship with an audience. 5. A market is the set of all…

Subway Restaurant  (Sandwiches, Cookies, Drinks and etc.)   A. Describe what Subway differentiates from its competitors in the market. Please select an attribute important to the consumers and expound why you use the products or avail the services of this brand. Next, Describe a specific target market for this brand and discuss why they are the appropriate segment to target upon to. B. Elaborate what you think is the value proposition of Subway when it comes to its products or services.   You may perform additional research to understand more the company but in own words is the answer. Help me understand this pls.... Satisfactory answer means a helpful rating!

1.

Q)Do you think that cross cultural similarities of customer reactions and expectant customer service exist? How can you relate it with diverse cultural orientations? Exemplify your verdict

Alliance Inc. wants to increase sales of in-home safety monitoring systems in the upcoming year. This is an example of a(n) ________.   Question 13 options:   A)  strategy   B)  goal   C)  action   D)  vision plan   E)  implementation plan

How does the life time analysis differ from the basic customer profitability approach? Explain.

Identify which level of investment in customer relationship management would the following be categorized and support your answer with at least one statement.

Subway Restaurant  (Sandwiches, Cookies, Drinks and etc.)   A. Describe what Subway differentiates from its competitors in the market. Please select an attribute important to the consumers and expound why you use the products or avail the services of this brand. B. Describe a specific target market for this brand and discuss why they are the appropriate segment to target upon to. C. Elaborate what you think is the value proposition of Subway when it comes to its products or services.   You may perform additional research regarding the brand but the answer should be in own words. Satisfactory answer means a helpful rating! Help me understand this pls.... fulfill all 3 requirements in one long paragraph. Make this very well and do not get other work, i will track those! tenkz

1).Which of the following principles describes customer loyalty? A) customer value and satisfaction B) customer satisfaction and retention C) customer value and retention D) returning and satisfied customers   NOTE: please give the answer within 2 hours thank you.

As a manager what strategy, style, or action plan in Scope for Reducing Costs in terms of ncreasing Customer service levels. Please explain.

What is customer churn? Why and how does a company reduce customer churn?

Customer Relationship Management (CRM) program will be successful if it is effectively implemented. Suggest THREE (3) important elements in designing and implementing effective CRM program. Give relevant example related to online business organisation.

1. Suppose you work in a corporate firm as a sales representative. What would your first approach be to a customer who is dissatisfied with a product you sell, what would you do? 2. Explain what masks you wear and what roles you play as a customer in 24 hours.

Which of the following can be categorized as a good? A) Financial advice B) Digital music C) Air travel D) Life insurance E) Shoes

When it comes to presenting world-class customer experiences, Walt Disney World is at the top of the list. It’s literally called the Most Magical Place on Earth. However, it isn’t just their customers who are receiving rewards for visiting—their cast members and crew are getting rewarded big-time as well. Incentives go above and beyond a 401(k) program, and they can go a long way in retaining employees and increasing employee satisfaction as well. Disney has over 180 employee recognition programs to give their employees a sense of accomplishment, recognition, and appreciation. There are over 70,000 cast members at Walt Disney World, each of whom receives extensive training to make sure that they make the customer experience a world-class enjoyment. According to Mike Fox, author of Hidden Secrets & Stories of Walt Disney World, “it always impresses me, especially at the cast member level, the training that goes into helping these folks to provide a superior experience and to see it…

Give reasons why the statement below is false Too much Information Technology (IT) sophistication within theFinancial Service Industry has alienated customers and created several ethical and moral issuesinstead of enhanced and quality services.

Do you agree with the marketing-customer service mantra, “The customer is always right”? Why or Why not? Answer: