Final Proposal

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University of Houston *

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3351

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Chemistry

Date

Dec 6, 2023

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Uploaded by ProfessorHippopotamus3095

DOW CHEMICAL PERFORMANCE SOLUTION 1 Instructional Design: Dow Chemical Performance Solution Kevin Nguyen Austin Zhang Nusaba Nur Laura Navarro Jason Lu University of Houston HRD 3351: Instructional Design for Human Resources Development Dr. Maura Pereira-Leon February 16, 2023

DOW CHEMICAL PERFORMANCE SOLUTION 2 A. Dow Chemical and their Stakeholders Dow chemical company, also known officially as Dow Inc, is a multinational company whose headquarters is in Midland, Michigan USA. Herbert H. Dow founded it in 1897 and invented a new way to extract bromine and is now a supplier of raw materials. The company is one of the three largest chemical producers in the world. It is in about 160 countries, 35 of which are in the U.S. It employs approximately 54,000 people worldwide. The target customers for the training that we want to do are the employees in the factories as there are at least 3 accidents happening every quarter and the standard is 1 accident.

DOW CHEMICAL PERFORMANCE SOLUTION 3 B. Performance Problem at Hand There is a lack of knowledge about chemicals and improper handling of chemicals which may be life-threatening resulting in decreased employee retention. If employees are not trained adequately, it can lead to serious health risks and even fatalities. Chemical exposure can cause serious illnesses such as long-term health problems. Accidents such as chemical spills can also cause environmental damage which can put the health and safety of employees and the environment at risk. A lack of knowledge and training about chemicals can have a direct impact on an organization's Environmental Health and Safety (EH&S) policies. Organizations have a responsibility to provide a safe and healthy working environment for their employees and to comply with regulations and standards set by local, state, and federal agencies. Failure to adhere to these standards can lead to legal and financial consequences, as well as damage to the organization's reputation. Overall, the lack of knowledge and training about chemicals can create a performance problem within the organization. Employees who are not properly trained and educated may not be able to perform their jobs effectively, leading to decreased employee retention. It is essential for organizations to provide their employees with the necessary knowledge and training to perform their jobs safely and effectively. There are many problems or symptoms the organization is facing that require the development of a training solution. They put the wrong safety labels on containers. They eat their food around a dangerous chemical environment. They wipe their hands on their uniforms after handling chemicals. They do not wash their hands after handling chemicals. They don’t know how to

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DOW CHEMICAL PERFORMANCE SOLUTION 4 handle chemical filtration processes. Managers see chemical spills, and no one took the initiative of cleaning them until asked. Supervisors catch employees disposing of trash into the wrong bins. There is improper use of PPE (Personal Protective Equipment) during work hours. There is cross-contamination of chemicals resulting in harmful gases in the factory. Employees are not properly disposing of chemicals in “Hazardous Waste,” at least 3 accidents happen every quarter and the standard is 1 accident, so there’s at least one employee getting hurt. An employee got a skin rash due to chemical exposure. We want to design this training mainly for the Floor shop employees, warehouse workers, any employees that directly handle the manufacturing process of chemicals. In total, around 5000 employees need this training.

DOW CHEMICAL PERFORMANCE SOLUTION 5 C. How We Identified Training Needs At Dow safety is our priority, employees’ chemical safety training is a necessity. To identify the training need we implemented a performance assessment. The performance assessment measures how well the employee performs the skills required for the job. In this case we implemented the observable tasks, behaviors, and attitudes of the chemical manufacturers at Dow. First, we assumed that the need exists, and that training is needed. Next, we used Job Analysis as a technique to identify performance gaps. We then listed the tasks that an individual performs in a job and gathered data. Next, we collected data from a sample of employees as well as personal experiences of managers. We also conducted surveys to see where the employees are lacking in knowledge. Employees as well as managers and supervisors took part in the survey. We defined clear performance expectations: Established clear and measurable goals, objectives, and expectations for the employee's job responsibilities. We made sure to gather data and collect relevant data and information, such as job tasks, job descriptions, and performance records. We then evaluated performance and compared the employee's actual performance to the established expectations. We considered both quantitative and qualitative factors. We calculated ROI to ensure that the training is affordable and effective enough for Dow Chemical to implement. We provided feedback and shared the results of the assessment with the employee in a private and professional manner. We provided constructive feedback and offer suggestions for improvement. Therefore, using performance assessment we were able to identify the tasks that need to be improved or changed.

DOW CHEMICAL PERFORMANCE SOLUTION 6 By using this method, we identified chemical handling needs to be improved or changed to help us improve the performance of the company overall. Our performance assessment also evaluated the effectiveness of training using instructional materials and methods to help achieve the desired learning and training outcomes. The training was formative, to provide feedback for improvement during the design process and evaluate the overall impact of the instruction after its completion.

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DOW CHEMICAL PERFORMANCE SOLUTION 7 D. Dow Chemical Employee’s Characteristics and Context Analysis Characteristics of Employees who require training: Number of employees: 5000 employees Gender percentages: 80 % males 20% females Age : The ages of employees at Dow Chemical ranges from 21-37 years old Work Level : Process Technicians, Process Operators, Production Engineers, floor shop employees, warehouse workers, and any employee that directly handle the manufacturing process of chemicals. Work experience : entry level, 1 – 3-year experience, anyone can be hired Education : High School Diploma or GED Ethnicity : Asian, Hispanic, European, African How many employees to train: 5000 employees Will they participate? Given the high accidental rate that the company has and the overall risks that are associated with handling with chemicals, we anticipate that employees will be willing to participate in the training programs we design as it relates to their safety and overall health. Contextual Analysis:

DOW CHEMICAL PERFORMANCE SOLUTION 8 We decided to conduct the training within the warehouses the employees are located in. This is because most of the employees will be directly handling chemicals so teaching them in the environment, they’re supposed to be in can facilitate learning easier and save money from hosting it somewhere else. It is an entry-level position, so for the most part, little to no experience is needed so designing a program that’s at a slower pace could provide a better learning experience for everyone. Along with that, they are the ones that directly handle chemicals, so we do not want to miss out on details that could cause harm to themselves or others. The training will begin in a quiet, sound-proof conference room in the plant where computers are available for initial training. Initially, employees are required to take a chemical safety training course in our LMS SABA which as created using Articulate storyline. The training course or e-learning course will be available in English, Spanish and French as all the employees in the plants speak one of these 3 languages. The course will have 2 paths. 1 st path will be for entry-level employees, the second path will be for a bit more experienced group who know the basics. The course will be followed up by a 20-question quiz where the passing score is 100% with multiple attempts to make sure the learners understand the material. The course would require re-certification every 6 months after completion. The training will be followed by a live demonstration by trainers to show them everything they’ve learnt in real time for enhanced learning.

DOW CHEMICAL PERFORMANCE SOLUTION 9 E. Methods Used to Identify the Content of the Training Solution Topic Analysis Our team decided on topic analysis as the method to identify tasks to be taught. The topic analysis provides the necessary knowledge about working with chemicals to ensure employees are aware of the chemical manufacturing process and the hazards at hand. We observed the day- to-day process employees go through which helped us identify each content. With the topic analysis in place, our team has coordinated with our SME to derive the lists of topics to be conducted at Dow Chemical. These are: 1. Maintaining equipment and proper handling a. Where to place equipment b. How to use equipment 2. Establishing communication for specific hazards a. When spillage occurs b. When fire hazards occur c. When electrical hazards occur 3. Cleaning up after working with said chemicals/compounds a. Where to dispose specific chemicals/compounds b. How to clean used equipment c. Where to put back equipment Procedural Analysis

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DOW CHEMICAL PERFORMANCE SOLUTION 10 Our team also decided to create a procedural analysis to show the steps of working with chemicals, from preparing employees to work with the chemicals until they are done and have to clean up. 1. Preparing to work with chemicals a. Locate the specific chemicals that are needed b. Wear appropriate personal protective equipment (PPE) c. Locate the necessary equipment and materials. 2. Move to workstation a. Setup equipment b. Follow the recipe to create chemicals c. Continuously monitor the mixture to ensure chemical stability d. Place completed mixture in designated location 3. Cleanup a. Move remaining chemicals and/or contaminated materials in the appropriate disposal area b. Clean your workstation, tools, and other equipment used with the provided cleaning solutions c. Return tools and equipment back to where you retrieved them. Our team specifically made the tasks in this order as it typically follows the routine of how employees will interact with the chemicals/compounds. First, they must search for the chemicals they are working with, then, find the proper equipment to operate with the chemicals, next, if something were to happen, there will be methods of communicating these hazards with others, and finally, once they are done with their work, they should be able to know how to return and

DOW CHEMICAL PERFORMANCE SOLUTION 11 clean up after their work. We are hoping that this order of operations will emulate a realistic scenario when handling chemicals so that the real process goes smoothly. Learning Objectives After conducting the task analysis, our team proposed four objectives that we want the employees at Dow to have learned at the end of the training. Once the training is completed, the employees will be able to: 1. Explain the risks associated with handling these chemicals, including health hazards, fire hazards, and environmental hazards. 2. Utilize the communication method effectively with their team, thus preventing any potential hazard sources or improper handling of chemicals. 3. Handle PPE (Personal Protective Equipment) correctly with safely handling hazardous chemicals, demonstrating proper technique. 4. Perform how to properly dispose of the materials used to create the compounds necessary for the company. Objectives one and two will fall under the cognitive domain while three and four falls under the psychomotor domain. These learning objectives will serve as a framework for developing our training program. They will help us choose appropriate instructional activities and assessment strategies that align with the desired learning outcomes. Delivery Modes (Austin Zhang)

DOW CHEMICAL PERFORMANCE SOLUTION 12 We believe presenting in a lecture format would be the most effective delivery method. The reason why is due to the large number of employees. Employees all have at least a high school diploma/GED. Benefits of a lecture format (Face to Face) includes:  The format is familiar and acceptable  Can often be fairly quickly designed  Large number of learners can be served  A presentation can be easily modified  Can be motivating and interesting  The ability to learn together in a cooperative manner Instructional Strategies (Nusaba Nur) For our delivery method, we will be using cooperative learning. This is because our goal is to establish proper communication systems amongst employees. Utilizing cooperative learning would also help co-workers know each other more and develop trust with one another during the training. We will also conduct a role-playing format which would be appropriate for our training as we also want employees to understand how to properly handle personal protective equipment and dispose of hazardous materials so having this method can reenact a real-time scenario. We also would incorporate drill-and-practice, which can also be used during our training as we want employees to remember the risks associated with handling chemicals and the potential hazards that can appear if they are handled improperly.

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DOW CHEMICAL PERFORMANCE SOLUTION 13 For our training, we would deliver technology-based instruction as it is effective at delivering the training we are giving to the employees at Dow Inc. The technology we would use to train new and current employees is individualized computer/web-based instruction and our strategies will be simulation, games, drill practice, and tutorials. We will use drills and practice through web- based videos that show how the work is to be done, and test employees on their knowledge after being shown the drill. We will use simulations/games to give the employees experience of what to do in each situation, like if a fire appears or chemical spillage happens. Additionally, the video tutorials will act as foundational guidelines to follow, to not create panic when a new situation arises. Learning Assessment (Laura) For the learning assessment, to measure the efficiency of learning, reactions, and long-term benefits of the program we will be conducting summative evaluation. 1. To address the first objective, the lecture will cover the different dangers caused by chemical, fire, and environmental hazards, risks involved and how to react appropriately.  Trainees will be able to learn about the different dangers caused by chemicals, fire, and environmental hazards. Interactive questions: - Which risk below involves health hazards? - Match each danger with the corresponding hazard.  Trainees will be able to see the risks shown that are involved and react appropriately.

DOW CHEMICAL PERFORMANCE SOLUTION 14 Interactive question: - How will you react in an improper chemical handling situation?  After the lecture, the facilitator will administer an open-ended response essay question to evaluate the learning. “What are 3 types of hazards in the workplace? Briefly explain each one and give an example of each.” 2. For the second objective, the learner should be able to handle PPE (Personal Protective Equipment) correctly with safely handling hazardous chemicals, demonstrating proper technique.  We will evaluate how comfortable an employee is using specific pieces of equipment. - We will ask participants to demonstrate how they handle equipment, and we will have a rubric to determine if they are handling equipment effectively.  After the lesson, we will have a 4-question questionnaire… - What type of equipment will be necessary to put out chemical spills? - What type of equipment is needed to put out a chemical fire? - How do you determine which equipment to use, based on the hazard at hand? - What should you do when there is no equipment to be found, and a hazard is happening? 3. The third objective will teach learners how to properly dispose of chemicals. We will evaluate learners on this by having trainees properly dispose of each material to the same standards and comparing how employees handle one material to another.

DOW CHEMICAL PERFORMANCE SOLUTION 15  We will be rating how accurately and properly an employee disposes of a certain material they were working with.  At the end we will have a 2-question questionnaire. - Can you demonstrate to me how you would properly dispose material X? - Can you describe the steps to take to properly dispose of materials or waste? 4. Finally for the fourth objective, the facilitator will address effective communication skills and methods that leaders should practice with their team to help prevent any potential hazard sources or improper handling of chemicals.  We will evaluate leaders by… - Rating scale on how comfortable employees are with communicating with each other. - Examine if employees are communicating/understanding each other.  At the end we will have a 3-question questionnaire. - On a scale of 1 to 5, how comfortable are you confronting your team when a problem arises? - When X accident occurs how have you and your team decided to communicate it? - If you are unable to be present for your assigned task, what is the first thing you should do? 5. After completing this, the facilitator will conduct a Q&A to make sure all trainees achieve the objectives and are not in doubt. Implementation Plan (Jason)

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DOW CHEMICAL PERFORMANCE SOLUTION 16 For our plan to implement the training for handling chemicals and equipment safely, we decided that the training materials should be selected based on the learning objectives. Materials include computer-based training, demonstrations, hands-on exercises, and interactive activities. An experienced employee will be assigned to conduct the training and the material used for each lesson will depend on the lesson. Once the training is complete, the knowledge of the trainee should be assessed through quizzes, assessments, or hands-on demonstrations to the trainer. Trainees will be given assessments and critiques throughout the training. We’ll then follow up with trainees after the training to make sure that they retain the information and are applying it to work. Dow employees will be able to properly dispose chemicals and use personal protective equipment after finishing this training course. Purpose: Improve the lack of knowledge about chemicals and improper handling of chemicals which may be life-threatening resulting in decreased employee retention. Delivery Mode: Face-to-face presentation Training Content Delivery Activity Learner’s Activity Instructional Resources Assessment Activity Time Objective 1: Once the lesson is completed, the learner should be able to explain the risks associated with handling these chemicals, including health hazards, fire hazards and environmental hazards Spillage Accidents Presentation/ discussion Taking notes, review simulations, knowledge checks Computers, internet, PPE, videos, classroom Role-playing, drill and practice, questionnaire 30 minutes each lesson Fire Hazard Accidents Environmen tal Hazards Objective 2: After this lesson, the learner should be able to handle PPE (Personal Protective Equipment) correctly with safely handling hazardous chemicals, demonstrating proper technique Where to place equipment Live presentations, discussions Knowledge checks Videos, projector, screen, classroom, Role-playing, drill and practice, rubrics 1 hour each lesson

DOW CHEMICAL PERFORMANCE SOLUTION 17 computer, internet How to use equipment Live examples, presentation Computer based training games PPE, classroom, computer, internet, projector What to wear while handling chemicals Presentations Quizes Computers, internet, PPE, classroom, projector Objective 3: Once the training is completed, learners can perform how to properly dispose of the materials used to create the compounds necessary for the company Where to dispose specific chemicals/co mpounds Live demonstratio n Role-playing Mock Items, computer, videos, classroom Drill and practice, rubric 1 hour each lesson Cleaning used equipment procedures Mock items, cleaning equipment, computer, videos, classroom Placing back equipment Mock Items, Computer, Videos, classroom Objective 4: By the end of this session, trainees will be able to utilize the communication method effectively with their team, thus preventing any potential hazard sources or improper handling of chemicals. How to communicat e during emergencies Presentation, group discussions Role-playing Computer, internet, videos, classroom Scenario- based tests 1 hour each lesson Who to call first during hazardous situation Presentation, discussion of resources available Communicati on device, video, computer, internet How to create a communicati on plan with your team Group discussion, expert panel Computer, internet, video, classroom

DOW CHEMICAL PERFORMANCE SOLUTION 18

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