Week One Quiz

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Polk State College *

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3024

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Communications

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Feb 20, 2024

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Diane Albert Professor Connolly CCJ4450 Sunday, January 14 th , 2024 Week One Quiz 1. How can communication be improved in an organization that is structured in a traditional bureaucratic form? How might computerized communication be utilized to improve the effectiveness of communication in a bureaucratic organization? (C.O. 4) a. Communication can be improved in an organization in many ways, starting with acknowledging and understanding the nine barriers of communication. According to the text, the nine barriers of communication include: i. Preconceived ideas, where it can be noted that “people will hear what they want to hear”, rather than listening to the entire message, a person would only listen to what they feel will benefit them (Stojkovic, Kalinich, et al, 2012). ii. Denial of contrary information, where, as stated in the text, “messages that conflict with information we have already accepted as valid are often denied or rejected” such as information that would conflict with an individuals beliefs or values, the message would be disregarded entirely (Stojkovic, Kalinich, et al, 2012). iii. Use of personalized meanings, where the message that was meant to be given is not the same as the message that the listener received, often misunderstanding the message.

Diane Albert Professor Connolly CCJ4450 Sunday, January 14 th , 2024 iv. Lack of motivation or interest, as the name implies the listener may not have any desire to want to listen to what is being said to them (Stojkovic, Kalinich, et al, 2012). v. Noncredibility of the source, where the person who is given out the message is not deemed viable with their information, would it be that they have lied in the past, or for other reasons, this person may lack credibility (Stojkovic, Kalinich, et al, 2012). vi. Lack of communication skills, as the name implies, is when there is a lack of communication skills, where there may not be enough knowledge on the topic to understand what is being said, therefore, causing there to be a lack of in communication processing and skills (Stojkovic, Kalinich, et al, 2012). vii. Poor organizational climate, which is the aspect in which an organization may promote openness, allowing there to be a wide range of active communication. With this aspect, by promoting communication, it allows the people of that organization to feel more comfortable with communicating with one another, and thus creating an atmosphere where communication is applauded for (Stojkovic, Kalinich, et al, 2012). viii. Use of complex channels is a barrier that can be seen often in offices, where platforms such as email and/or text messages may be used, as well as Zoom or other internet platforms. With the use of these channels and

Diane Albert Professor Connolly CCJ4450 Sunday, January 14 th , 2024 platforms, it may cause confusion as to how these platforms may be used, particularly for those who have never used them, making communication more difficult (Stojkovic, Kalinich, et al, 2012). ix. Communication gap is one of the biggest barriers for communication, where a difference in language may make it difficult to speak with one another that may not be familiar with other languages (Stojkovic, Kalinich, et al, 2012). Based on this information, it can be noted that by understanding these barriers, it is crucial that they are understood and taking into consideration when looking for a means of improving communication within an organization. Once the use of technology can be properly implemented into an organization, it may also assist in improving communication, making communication between organizations and participants much more convenient and time saving, if used properly. Emails are a common way to save time and money when used properly, allowing participants and organizations to communicate with each other at locations that are convenient to anyone involved and the messages could be read at a more convenient location and time as well (Stojkovic, Kalinich, et al, 2012). 2. What are the drawbacks of computerized information systems? From a management perspective, what policies and procedures could be implemented to assure the effectiveness of computerized information systems? (C.O. 4)

Diane Albert Professor Connolly CCJ4450 Sunday, January 14 th , 2024 a. When looking at the drawback of computerized information systems, there are several that may have an impact on the policies and procedures that could be implemented to assure the effectiveness of computerized information systems. The first drawback would be the evolution of crime, where “hackers” are adapting to using technology to commit crimes, stealing personal information and using that information for their own personal gain. Another drawback, which is stated in the text, is based on its use in the criminal justice system, where Judges may be able to look up case studies from their benches during trail, although “theoretically, this instant access to information should have sped up the proceedings, but it may also hold judges to higher standards, cause them to suffer an information overload, and serve to slow the process down or create confusion” (Stojkovic, Kalinich, et al, 2012). From a management perspective, there are solutions to this problem, where the use of police units focused on computer crimes would be essential in reducing computer crimes as a whole. When looking at the issue regarding the use of technology in the criminal justice system, it should be noted that the members of the criminal justice system need to be orientated and properly trained in the use of this advanced technology. By training these individuals properly, it may reduce the time that it would take for the individual to try to figure out how to use their equipment had they been trying to figure out their equipment on their own.

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