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Capella University *

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3700

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Communications

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Feb 20, 2024

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Institutional Conflict Sabrina Petrichevich Capella University COM 3700 January 2024

Institutional Organization Conflict Conflict is a broad term for any disagreement or argument. These can stem from people having differing viewpoints, personalities, and behaviors. Common differences that can lead to conflicts are religion, culture, ethnicity, gender and age. More often than not, conflicts arise in a workplace environment and can have either positive or negative impacts. There are multiple reasons for conflict within an organization. Three common workplace conflicts are status conflicts, task conflicts, and relationship conflicts. Status conflicts are conflicts that surround the hierarchy in a workplace environment. Most of the time, these conflicts stem from a disagreement about who is in charge. Multiple things can lead to a status conflict, such as not knowing who is in charge in a situation or a misunderstanding about who is tasked with what. These conflicts can escalate into a “turf war”, where co workers will argue about who they feel deserves to be in a leadership position instead of another. Tasks conflicts happen when co workers are tasks with a project or assignment at work and are disagreeing about the process that should take place in order to complete the task. An example of a task conflict could be that a construction company is remodeling a home but cannot decide on wether electrical work or plumbing work should be completed first. This type of disagreement can lead to a delay in the timeline of tasks being completed at work. Relationship conflicts are more personal than other conflicts. These typically result from people who have differing personalities that result in higher tensions between coworkers in a workplace environment. There are multiple behaviors that can lead to a relationship conflict, such as making condescending comments, interrupting others, being disrespectful, yelling, insulting, ignoring or undermining coworkers. While relationship conflict in the workplace is

fairly common, it is imperative that it be resolved in order to maintain a healthy work environment. Functional Conflict Conflict can sometimes be a positive thing in a workplace environment. Functional conflict is where there is a disagreement or something in the workplace causing conflict, however there is a discussion, constructive criticism and understanding amongst the individuals (Deutsch et. al., 2014). When conflict is resolved efficiently and effectively, it allows coworkers to grow together towards a common goal. Individuals who are able to work together as a team to overcome their differences are able to continue to work together in harmony towards their tasks or assignments at work. The simple solution to a functional conflict is to have a discussion with the people involved in the conflict. Many conflicts stem from a miscommunication, and a quick conversation can help clear that miscommunication up. Dysfunctional Conflict Dysfunctional conflict is very different from functional conflict. With dysfunctional conflict, individuals are unable work through conflicts together. This can be due to miscommunications, high stress, dysfunctional leadership, or simply being incompatible with each other. Constant conflict of this nature in a work place can cause increasing frustration to not only the individuals involved, but to the rest of the employees. Dysfunctional conflict has negative consequences such as unsatisfied employees, high turnover rates, and a decrease in the quality of work performance. Resolving a dysfunctional conflict may be more challenging for management than a functional conflict. The same conflict resolution strategies can be used, but sometimes there is no obvious solution to the conflict.

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