MOC Objectives Chapter 8 and 15

.pdf

School

University of Nevada, Las Vegas *

*We aren’t endorsed by this school

Course

MISC

Subject

Communications

Date

Apr 3, 2024

Type

pdf

Pages

Uploaded by brebacon888

MOC Objectives Chapter 8 • Define communication Communication is the process where information is shared between and among individuals. • Identify the principles of good communication Good communication is not the same as giving information, the sender is responsible for clarification, use simple exact language, make sure the receiver understands the message, face to face whenever possible • Discuss formal & informal methods of communication Formal communication (OFFICIAL) occurs from the top down along the chain of command or from the bottom up. Communication consists of newsletters, intranet communication, formal education, employee surveys, computer complaints, budget requests, strategic planning info, and chain of command. Informal Communication (UNOFFICIAL) lacks defined lines of communication, may not reach all parties, breaks, and a grapevine may occur (the communication is altered as it moves along). • Identify & discuss communication tools (SBAR, change-of shift report, huddle, hand-off) Change of Shift report- patient info is shared between nurses who have taken care of the patient SBAR- Template using situation, background, assessment, and recommendation Handoff- transferring information (along with authority and responsibility) during transitions of care across the continuum Huddle- meeting scheduled to reestablish situational awareness and update all members of the health care team • Review communication principles of conflict resolution Communication principals of conflict resolution- identify the source of the conflict, use problem solving, and negotiation to resolve the conflict. • Define conflict; list 3 conflict resolution strategies Conflict arises when there are two or more opposing views, feelings, or expectation Three conflict resolution strategies are- Communicate, actively listen, review options, and end with a win-win solution MOC Chapter 8 Questions- End of Chapter 1. As a nurse, you are aware of the importance of giving report to a nurse that is receiving the patient. During this transition the nurse has the opportunity to ask questions and clarify information. This is referred to as: A. Change-of-shift report B. Physician order entry C. Communications D. Handoff 2. When a nurse is working as a team, which of the following is an effective tool to use? A. Situation monitoring

B. Huddle C. STEP D. TeamSTEPPS 3. The electronic physician order entry system: A. Prevents all medication orders B. Decreases medication errors, which can occur when the physician writes the order illegibly C. Is an issue when the system goes down D. Is up to the physician if it is used 4. When calling the health care provider and using the SBAR form of communication, what should be under the situation criteria? A. Identify the patient’s ethnicity and religious affiliation B. Briefly state the problem, time it started, and its severity C. Describe the patient’s mental status D. Inform the physician if the family visits 5. In the new technological age, much of interdepartmental and staff-to-staff communication involves electronic mail, or e-mail. Which of the following is not proper etiquette when sending an e-mail? A. Using all caps B. Making sure you want your reply to go to all recipients of your response C. Rereading e-mail prior to sending D. Clarifying what the sender meant, if not understood 6. Nurse leaders need to keep the following in mind when dealing with patient issues: A. Provide a quiet room to discuss issues B. Allow family to vent in the hallway C. Tell the patient there is a shortage of staff D. Discuss an incident report will be completed 7. As a nurse you need to have proper communication with patients/families. You are admitting a new patient who speaks Arabic. Which of the following is the first step to be sure the patient/family understand the education provided during the admission process? A. Have the 6-year-old son translate B. Call translator via phone that the facility uses for communication C. Check the facility list for employees who act as translators D. Both B and C are correct 8. An effective team leader will: A. Organize the team B. Articulate clear goals C. Make decisions through collective input of members D. All are correct 9. A____________occurs after unexpected events such as patient falls and for evaluation of the safety of the situation. A. Huddle B. Brief C. Debrief

D. Feedback loop MOC Objectives Chapter 15 • Differentiate between groups & teams Groups are composed of members that have a common purpose and work independently, they have meetings that coordinate their activity, attendance is not mandatory, because subs carry the messages, individuals are recognized for effectiveness. Teams are composed of members who have a common purpose and work interdependently, the team works well together because they are focused on a common purpose, meetings are used for strategic planning, attendance is important because there are no subs, there is a mutual trust. • Discuss qualities of a team player Qualities of a team player include Adaptability, Collaboration is more than cooperation. It means each person brings something to the project that adds value to the team and supports the creation of synergy, Commitment, Communication, Competence, Team members who are dependable follow through and do what they have, agreed to do, and do it well, without prodding or delay. Discipline, Adds value, Enthusiastic, Intentional, Awareness of the mission, Prepared, Relationship-oriented, Improves self, Selflessness, Solution-focused, Tenacious, Strong patient and nurse outcomes depend on the work of the entire team, so it is important for all staff members to understand their significance and value within the larger organizational and team structure. • Discuss the use of the team assessment questionnaire The team assessment questionnaire is used to assess and evaluate a team who is not working as well as it should be. This questionnaire evaluates; absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. • Discuss the Interdisciplinary or Multidisciplinary patient care team The interdisciplinary or multidisciplinary team is a variety of team members all working together with nurses. These team members can include but are not limited to; physicians, case management, social workers, respiratory, physical, occupational, and speech therapists, pharmacists, psychologists, educators, and dieticians. • Discuss power & control within a team Power and control happen when there is a team effort, power and control usually come into play, When a person reacts to a situation at the feeling level, there are often blame and judgment calls. People normally like to believe that their input and contributions are respected and used by the group. For a team to be effective, each member of the group must be able to communicate effectively, offer constructive criticism, and acknowledge the positive at every chance, Acknowledgments must be specific, sincere, timely, and delivered eye to eye. They are more effective when given publicly. • Discuss the importance of unit culture Unit Culture is important because it is used to recognize and reward success, everyone makes a difference, never let great work go unnoticed, reward team members for a job well done, create win-win situations, recognize contributions. MOC Chapter 15 Questions- End of Chapter 1. A group consists of individuals who interact and influence one another. Groups exist in organizations. Group members usually do not include individuals from:

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help