Week 3 Short Answer Assignment Template

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Ashford University *

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COM200

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Communications

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Jan 9, 2024

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docx

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Short Answer Assignment Name: Elijah Date: 1/19/20 Answer the following three questions using 300 to 350 words for each response. Each question is worth 10% of your overall grade and there is additional scoring for proper grammar and citations for a total of 7 points. You must use course material to support your work, with full APA citations, to earn the most points. Please be sure to double-space the document. You will score few to no points for not using course material. Be sure to include a reference list at the end. Finally, don’t forget to ensure you’ve covered ALL ELEMENTS of each question. 1) Explain one way one can alter your verbal and one way you can alter your nonverbal communication to enhance their job satisfaction at work, using and citing Bevan (Section 6.2). Then, discuss how following these guidelines could help you or some hypothetical worker to be more satisfied at work. One way someone can alter their verbal communication to enhance their job satisfaction at work, is by cooperating and collaborating in conflict situations. “ Job satisfaction is higher in companies that encourage employees to cooperate and collaborate in conflict situations (Choi, 2013).” One of the most common things that occurs in a workplace with some many different personality types is conflict. It is just human nature in the fact that people are not always going to get along or agree on everything. By taking a step back and being able to successfully navigate conflict you are instantly adding positivity to your work center. The skill of being a mediator is a very difficult one to develop, but once it is developed it can help you and others feel satisfied at work. When it comes to nonverbal communication, body language such as smiling, and eye contact can increase job satisfaction. “Teven (2007) found that when superiors communicated higher nonverbal immediacy to their subordinates, the job satisfaction of subordinates increased.” Your body language says more than your words sometimes. In order to make people feel comfortable and safe with you it is important to keep body language in mind. People are more willing to open up to someone that is smiling and making eye contact then someone who is looking down and away from them. Both verbal and nonverbal communication are crucial for a healthy work environment. 2) In section 7.2, Bevan discuss many elements of conversation management. Here you will address establishing rapport specifically by doing the following: A) Explain what rapport is and why it matters. “Having rapport with someone means that you connect or communicate well and understand each other. (Bevan,2019). Rapport is important because it enhances the level of communication people can have among each other. It is necessary for building any type of relationship or friendship.

B) Define and describe one of the first three principles building rapport – confidence, creativity, or caring. Caring is the ability to show empathy for another person. Caring means to show genuine interest in what someone is saying to you. C) Share an example to illustrate how one of the principles can enhance either a personal or professional relationship. Caring can enhance a personal relationship because need to feel as if they matter. If you are talking to someone and it feels as if they don’t care about you or what you’re saying you are less likely to want to continue that relationship, 3) Self-disclosure is an important part of relationship-building and maintenance and is also important for self-awareness and mental health. To demonstrate understanding of this topic, please do the following: 1) Define self-disclosure, using and citing Bevan. “The intentional act of sharing private and personal aspects of oneself with other people is called self-disclosure (Wheeless, 1978)” Self-disclosure is trusting others and sharing things about yourself. 2) Explain at least two of the rewards of self-disclosure (e.g better self-understanding and personal mental health and building and maintaining meaningful relationships). Two rewards of self-disclosure are feeling emotionally closer to another person and exploring your feelings. Feeling a genuine connection with someone is a great feeling that enhances your mood. Exploring your feelings can help you better connect with others. 3) Explain at least two of the risks of self-disclosure. Two of the risks of self-disclosure are Increasing your feelings of vulnerability or feeling that you have given away too much of yourself and Giving the other person power over you and being in danger of the other person using that information against you. Feeling as if you have been to open with someone can negatively impact your mental state. 4) As an activity, share something personal that is going on in your life with a friend or co-worker face-to-face. Then, share this same information with someone else via electronic communication (e.g. email, text, or social media). What were the differences between the experience of sharing

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