Active Listening and Cultural Responsiveness

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Saskatchewan Institute of Applied Science and Technology *

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181

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Communications

Date

Jan 9, 2024

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docx

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2

Uploaded by yuxiaomai2012

Discussion: Active Listening and Cultural Responsiveness Bhavna is a child in your preschool room. You’ve learned from her grandmother that their extended family lives together and shares resources. There are 12 people that live in Bhavna’s home. Bhavna is highly involved in all family activities and shares some responsibility in caring for her infant sibling who also attends the program. You know that an educator at your centre is from the same cultural background as Bhavna. 1. Knowing this information, how could you come alongside the family to support their values and beliefs? As we know, in order to reduce children’s stress and anxiety levels between home and school/daycare, we should understand how to be culturally responsive to each family that attends our centre, we need to identify their cultural practices and values, especially where these are different to our own. Only when children feel safe, they can build trusting, positive relationships where they feel valued. The case as mentioned above, by studying and understanding Bhavna’s background to find the ways that can balance his education at home and school/daycare. So, I will design the activities which can highly involve all the children to discuss, share. 2. Explain some ways you could use your skills in active listening with Bhavna's family. How could you use your communication skills with the educator who is from the same cultural background? What specific active listening skills could you use that would be effective? Why? Educators who examine their image of the family will understand the importance of reciprocal relationships with families and develop open communication skills to enhance sharing. A good communicator is careful not to pass judgment and is open to receiving new information (Baxter and Shimoni, 2019, p. 82–83). To better understand Bhavna’s cultural background, it is lucky to have another educator in the center who is from the same cultural background as Bhavna’s family that I can discuss with her. But due to different cultural background, to establish effective communication with her, I always through expressing interest in aspects of her life outside of the workplace to create a strong relationship. Then through the following effective communication skill to let her feel like she is a part of a community. Developing rapport and trust. Through sharing and exchanging ideas based on mutual awareness, respect and credibility. Self-awareness and a non-judgmental attitude. To respect others’ culture, we should be aware of our won biases, do not placing stereotype and cultural assumptions on others. So, the way we can do better is learn to be culturally mindful and gradually adaptable when communicating with people of different backgrounds. Effective verbal and non-verbal behaviours. By attentively listening to the concerns and viewpoints of others, to build positive relationships. Achieving mutual understanding, promoting trust and conveying empathy can be challenging in cross- cultural healthcare settings. Active listening is an interpersonal communication skill that pays attention to both verbal and nonverbal cues. So, what I can apply specific active listening skills in this case are: use eye contact. Eye contact is a type of body language. As we know looking others in the eyes is beneficial in communication, sometimes even more than words. Keeping eye contact with the person we are talking to shows that we are actively listening and paying attention. Limit questions. While it’s important to listen patiently when someone talks, asking questions when the conversation reaches a natural pause shows our interest and involvement. Reflect or paraphrasing. It is a key component of active listening; it conveys our understanding while also encouraging them to share more. Be attentively. To show respect by fully listening to what they’re saying instead of thinking about what we intend to say. Be quiet and actively encourage the other person to talk; promote their willingness to communicate. Avoid interrupting.
Avoid pre-judging what’s being said (rather, make sure you focus on understanding precisely what the speaker means).
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