NHS-FPX5004_ONealAnn_Assessment2-1

.docx

School

Capella University *

*We aren’t endorsed by this school

Course

FPX5004

Subject

Communications

Date

Jan 9, 2024

Type

docx

Pages

Uploaded by MinisterManatee1485

LEADERSHP AND GROUP COLLABORATION 1 Leadership and Group Collaboration Ann ONeal Capella University Collaboration, Communication, and Case Analysis for Master’s Learners Leadership and Group Collaboration October 27, 2023

LEADERSHP AND GROUP COLLABORATION 2 Leadership and Group Collaboration October 28, 2023 Lynnette Lakeland Medical Center Dear Lynette, I greatly appreciate the trust you have placed in me to tackle the proposed project. With my previous experience in leadership roles, I am aware that effective leadership plays a crucial role in ensuring the success of any organization. As a result of this project, I will demonstrate my skills in solving problems associated with cultural diversity and awareness in healthcare. As I read your email, I am under the impression that the staff at Lakeland Medical Center does not possess cultural competency or a sense of connection with those from different cultural backgrounds. Understanding what Culture is is the first step toward bridging this gap. According to the Centers for Disease Control and Prevention (2022), “Culture can be defined by group membership, including racial, ethnic, linguistic, or geographical groups, as well as by a collection of beliefs, values, customs, methods of thinking, communicating, and acting that are specific to a particular group,” (para. 1). How individuals perceive their surroundings and communicate is influenced by their culture. Individuals who are employed in healthcare should become more comfortable with cultural competence and working with individuals from diverse backgrounds as the United States continues to evolve and become more diverse. Managing cultural diversity issues in healthcare requires leaders to recognize and acknowledge that there is a gap. There is a significant lack of diversity in healthcare leadership, with 98% of senior leaders in organizations being white (Nair & Adetayo,

LEADERSHP AND GROUP COLLABORATION 3 2019). Knowing that there are blind spots within their leadership will enable leaders to recruit members of the community who come from a variety of backgrounds and cultures. Additionally, it is a leader’s responsibility to communicate effectively with those around them and to understand that they do not know everything or understand everyone. A multicultural leader understands and adapts to other people’s perspectives, encourages their staff to do the same, and encourages them to establish one-on-one relationships that promote trust and understanding between people from different cultures (Wedel, n.d.). Throughout my career, I have had the opportunity to work with numerous leaders who exemplify the characteristics of multicultural leaders. One of the individuals I had the greatest pleasure of working with was Jo Kathryn Quinn, CEO of Caritas of Austin. Caritas of Austin was founded in 1964 with the belief that people from all over deserve the basic needs to be met, and it is focused on ensuring people have a stable place to live (Caritas of Austin, n.d.). The people at Caritas of Austin have embraced this mission and since then they have expanded their services to help resettle refugees and immigrants, as well as assist several individuals from the Haitian community. In 2005, Jo Kathryn joined Caritas as the Director of Housing Services and has served as the CEO and Executive Director since 2012. As a result of her leadership, Caritas has flourished. She surrounds herself with individuals from all walks of life. Everyone on the team, from the kitchen staff to the executive level team, is encouraged to engage in open discussions. Every person who walks through her door is treated as an equal. In order to better understand the people that Caritas serves, she is always learning and asking questions. She understands the importance of connecting with people. It is her passion for helping others that led me to my current position and my passion for healthcare.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help