Worksheet#2 comm 101-2

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Jan 9, 2024

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Business Plan Worksheet #2 Human Resources Group 2 hwn794, xyn437, zkx167, idb876, Derek Beaubien, btd892 Edwards School of Business, University of Saskatchewan Comm 101-5: Introduction to Business Prof. Lindsay Blair Oct 3, 2023

Table of Contents Departmentalization .......................................................................................................................................... 1 Organizational Structure and Design .................................................................................................................. 1 Organizational Chart .......................................................................................................................................... 2 HR and Job Requirements .................................................................................................................................. 3 Recruitment ....................................................................................................................................................... 6 Training .............................................................................................................................................................. 6 Compensation .................................................................................................................................................... 7 Management and Leadership ............................................................................................................................ 7 Employee Motivation ......................................................................................................................................... 8 References ......................................................................................................................................................... 9

CAN Sports Group 2 1 Departmentalization CAN Sports utilizes a departmentalization strategy, leveraging the use of the organizational structures to effectively manage its operations. This approach will categorize the company into different departments based on the needs of the company. Function: CAN Sports strategically organizes its departments around the specific functions that they perform, such as having Sales, Marketing, Finance, and Maintenance stay in one group. Each department will focus on a specific organizational function to ensure that quality and effectiveness is achieved. Product: CAN Sports will use a product-oriented approach, by creating specialized focused on the various categories of sports equipment. This product-oriented structure will allow the company to be able to streamline its product development, marketing, and refurbishment. This will result in a firmer and more effective approach to product quality and gathering customer loyalty. Process : Within the organization, the departments have been designed to have specific functions that are integral to the overall success and efficiency of the company. For example, there will be different departments for equipment repair and refurbishment, each department specializing in a particular production process. Customer: CAN Sports has structured its department based on the primary types of customers being served. For CAN Sports, the company might cater to retail customers or wholesale customers. Each department is designed to meet the needs of its consumers. Geographic: CAN Sports plans to limit the company geological reach to Saskatchewan. By focusing on the province, the company is better able to adapt and serve the local market dynamics, regulatory requirements, to have a strong cultural corporate strategy. By creating various departments, CAN Sports will be able to effectively manage its operations, ensuring that each aspect of the business receives its due attention. The different departments will work together to achieve the company’s mission of providing quality sport goods. In Canada, while still adapting to the ever-changing consumer trends. Organizational Structure and Design CAN Sports intends to have a relatively flat structure as seen in the organizational chart below. The flat structure means there are fewer levels of middle management between staff and leaders. This leads to open communication and faster decision making. The chain of command will be relatively short, with

CAN Sports Group 2 2 fewer hierarchical levels. This also helps to promote a quicker decision-making process. CAN Sports intends to start off with close to 19 day-to-day employees, with 4 managers for different areas of business. Management will consist of an operational manager, in charge of day-to-day operations. Marketing manager, responsible for advertising, promotions, and building company awareness. A director of finance and accounting, taking care of financial transactions and payroll. Lastly, Human Resources and administration, responsible for managing hiring, training, and employee relations, as well as administrative tasks. The day to-day employees will consist of sales associates, cashiers, inventory clerks, trade-in specialists, equipment repair, and maintenance. In addition to these positions, there will be a bookkeeper under finance and accounting management. As well as an organizational buyer and market analyst under marketing management. Decision-making will be semi-centralized, as it will be a mixture of both centralized and decentralized. Strategic decisions, such as branding and product lines, may be made by top management, while operational decisions will be decentralized to give autonomy to individual departments. CAN Sports will have an organic structure as it will allow for more flexibility, adaptability, and a more responsive approach to the changing market. The communication between levels will be more direct and open, as the structure is relatively flat. Organizational Chart

CAN Sports Group 2 3 HR and Job Requirements Owner/CEO In a sports equipment company such as CAN Sports, the Chief Executive Officer (CEO) would be the person to come up with the why for the company, why this company is essential, and why it matters. (Bocock, 2021) The person in this position would create a short-term and long-term plan for the company and develop strategies to achieve the company's goals. (Bocock, 2021) You would need prior business knowledge, including knowledge about the sports industry. The minimum educational requirement is an undergraduate degree in business. A more advanced degree like a master's in business administration would be an advantage. ( How to Become a CEO , n.d.) A person with low interpersonal and communication skills would not be selected to fill this position, as it requires interaction with everyone involved within the company. ( How to Become a CEO , n.d.) Operational Manager This significant role needs to be consistently recognized because they are working in the background to keep the store running efficiently. ( Operations Manager: 2022 Career Guide , n.d.) An operational manager monitors all the everyday jobs within the store: associates, Floor scales, Maintenance, Cashier, stock, Trade-in specialist, and Equipment repair. ( Operations Manager: 2022 Career Guide , n.d.) To get this role, you will require a minimum of an undergraduate degree in business. ( Operations Manager: 2022 Career Guide , n.d.) Having managerial experience is essential because this position requires you to supervise all CAN Sports operations. ( Operations Manager: 2022 Career Guide , n.d.) Store Associate CAN Sports store associates will support small, local businesses by providing exemplary customer service for all customers and visitors through all aspects of their job. Associates will act as the face of CAN Sports by providing cashier services, stocking, merchandising the sales floor, and maintaining the appeal of the business. Cashier services include managing financial transactions and processing payments using cash, debit or credit cards, and in-store trade-in credit. Associates will assist with inventory by helping to receive and stock sports merchandise. They will maintain store quality with routine cleaning and tidying while also helping set up and organize new trade-in product arrivals. When helping customers, associates will drive sales by suggesting products and sharing their sports product knowledge in a helpful manner. Any issues observed by store associates concerning customers or safety will be made aware to managers. CAN Sports store associates should have excellent customer service skills, sports product knowledge, cashier level math skills, good communication skills, dependability, and be able to work well with others.

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