STG-390 Assignment Week 1

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School

Grand Canyon University *

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Course

STG-390

Subject

Communications

Date

Jan 9, 2024

Type

docx

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Uploaded by MasterClover9571

Communication and why it is important to study it? Communication involves sharing information through both verbal and non-verbal methods. It is crucial in creating favorable professional relationships, whether you're giving a presentation, working together, discussing concerns with a manager, or verifying project specifics with a customer. Besides speaking and listening, non-verbal cues such as facial expressions and tone of voice are also significant factors in communication. Presentation of the model In this scenario, a technical support agent and an end-user are having a conversation regarding recurring issues on the user's screen that have not been resolved. To resolve the problem, the technical support agent will remotely access the user's computer. This approach 2

enables both parties to efficiently tackle the issue, ensuring the end-user can continue with their work. How the model reflects the communication process The interactive communication model is a two-way system that incorporates feedback. It is commonly used in internet-based and mediated communication, such as telephone conversations and letters. However, the Osgood-Schramm Model, which is a circular model that describes interpersonal, synchronous communication, may not be suitable for other types of communication. The principles of the interactive communication model include circular communication, equal and reciprocal engagement, message interpretation, and a three-step process of encoding, decoding, and interpreting. Both parties equally encode and decode messages, and the interpreter is responsible for understanding the message. There is no differentiation between sender and receiver in this model. Acknowledgment of the five characteristics of communication. To be a good communicator in both our personal and professional lives, we need to develop the ability to clearly share information, with empathy and understanding. Connection Effective communicators can connect with their audience in different ways to ensure that their listeners comprehend the topic at hand. One way is by using nonverbal cues such as eye contact to engage and demonstrate the audience's importance. Additionally, verbal techniques like anecdotes can further connect with the audience and demonstrate an understanding of the 3

topic. By connecting with the audience, the speech becomes more significant to them and encourages them to listen attentively. Listening In jobs that involve direct communication with an audience, such as teaching or sales, active and attentive listening is an important trait to possess. By listening well, you can fully comprehend the concerns and queries of your audience, which enables you to give useful answers and solutions. Experienced communicators often encourage questions and comments during speeches or presentations and refrain from interrupting their audience to practice good listening skills. Two or More Persons Communication requires at least two individuals as a single person cannot have an exchange of ideas with themselves. A listener is needed to receive the ideas, thus there must be a sender of information and a receiver, making a minimum of two people involved in communication. Empathy Empathy, the ability to understand the needs and situations of others, is a crucial social skill. It requires putting oneself in another person's shoes. To display empathy, phrases like "I understand what you're saying" or "I understand your situation" can be used. Even if we don't share the same opinion with colleagues, employees, or friends, being empathetic can aid in more effective communication. 4

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