Problem-Solving Skills_ Module 1 Writing Assignment

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Fayetteville Technical Community College *

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156

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Computer Science

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Dec 6, 2023

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docx

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Karisha Campos Problem-Solving Skills 156 2901 Module #1 Writing Assignment 1. How do you define the term "problem-solver"? Do you consider yourself a problem-solver? Why or why not? Discuss in detail. (You are welcome to conduct research outside the course site) I define the term problem solver as one who provides solutions. I do consider myself as a problem solver. I learned that I was a problem solver when I realized how much dysfunction was around me. If anyone has ever been in a dysfunctional environment then they would know that dysfunction thrives in chaos which typically includes a lack of solutions; only complaints and misery. Whether I was ready or not I had to solve problems. When I was in high school, I really started putting my problem-solving skills to use. I did not know it at the time but, I had a teacher named Mrs. Kay that made students write in their planners as a part of their grades. Writing in the planner every day and planning out my time for assignments really helped with my problem with time management and made me a conscientious student. I now use foresight to assume what problems may arise a keep a mental note of what to do if such problem(s) were to arise. I am a strategist at heart so I guess that would make me more of an intuitive problem solver. In my professional life and the "Organizational Leadership" certificate program I am currently enrolled in, I am learning how to solve problems in a more systematic approach. 1
2. Discuss the distinction between a "problem owner" and a "stakeholder". The problem owner is responsible for the problem the moment someone else asks them to help solve a problem. For example, my boss has assigned me a task to find out how to configure POS (place of service) codes in our electronic health records system because clinicians keep clicking the incorrect POS codes, and it is affecting our billing. This problem was only assigned to me so I assumed the responsibility of solving the problem. If I am unable to deliver solutions to this problem, then our stakeholders will be affected. Stakeholders are groups are parties who can be affected by our business especially when problems occur that directly affect them. In this case, our stakeholders would be payers, providers, and patients. If the issue is not resolved then it will affect the billing cycles of the providers which affect their pay. The insurance companies will not reimburse our agency for services we have provided to patients. Lastly, providers may become so frustrated that they resign which would lead to another problem. 3. By this point, you should have read all of the course materials, including the 2
syllabus and master assignment schedule. After reviewing this information do you feel you may have any challenges with meeting the deadline? If so consider this as "a problem" and compose a problem statement for your situation. If you do not think this will be a problem for you, then prepare a one-paragraph hint which may be passed on to students who do feel they will have challenges. In other words, provide a problem-solving tip. Meeting the deadlines in this class will not be an issue for me. I had already missed one assignment which was the week one participation quiz, and I was very upset about it. I noticed that these quizzes were not on the syllabus, but only on Blackboard. I created my own syllabus for the class which included the weekly participation quiz. I check off which tasks I complete to keep track of deadlines. I update my personal syllabus as more modules are opened. Please see below. I also have a planner to plan out homework time so that I can manage work, school, and life. Module Topic Activities & Assignments Due Dates Orientation Orientation Activity ° Orientation Activity ° Student Coffeehouse DB ° Week 1 Participation Quiz 10/23/23 Module 1 Understanding Problem Solving/Analyzing Problems/Working with Problem Owners and Stakeholders/Developing Problem Statements ° Journal Entry 1 ° Reading and Writing Assessments ° DB (initial post by 10/27/23) ° Week 2 Participation Quiz 10/30/23 3
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