3.2.4 health.docx

3.2.4 Practice: Predicting Conflict Practice Principles of Health Science Sem 1 Points Possible: 40 Name: Date: Reflect (10 points) Answer the following questions regarding conflict and conflict resolution. 1. You're a new employee at a clinic. As you begin your new job, what are the five sources of conflict you could face in this work environment? (2 points) Poor communication Poor work environment Inadequate training Lack of equal opportunities Discrimination

2. What are two strategies you could use when you notice that two or more of your coworkers are involved in a conflict? (2 points) 1. Listen to both sides of the story. 2. Tell your boss to handle the argument. 3. You will likely notice in both personal and professional settings that people handle conflict differently. Describe one positive and one negative way you've seen someone face conflict. (2 points)

A negative way to face conflict is to start yelling at the other person saying they're not doing it right. A positive way to face conflict is to nicely correct them on something they may have misplaced or did something wrong. 4. What are two common causes of conflict between a health care professional and a patient? (2 points) The patient might not like the way the professional was talking or the medication they prescribe.

5. What is a strategy you could use in order to try and prevent potential conflicts with a patient? (2 points) Be patient Be respectful Be open to anything Analyze (10 points) Analyze the following scenario and answer the questions that follow. Shelly and Linda are on a nursing team that works the second shift at the local hospital. Their facility is currently understaffed, so most employees have been working overtime each week for a month. Last night, Shelly and Linda had an argument. Linda noticed that Shelly did not immediately label a specimen after drawing blood from a patient. Linda yelled at Shelly, saying she was incompetent. Linda told Shelly that now the specimen could easily be lost or

mislabeled with another patient’s name. Shelly was frustrated and embarrassed, but ignores Linda to avoid further confrontation. Shelly’s next patient is a pregnant woman who comes in for a check up. When Shelly finds out that the woman refuses to take prenatal vitamins because she prefers herbal treatments, Shelly tells the woman, “If you care about your baby, you would be taking the vitamins. Nothing else is effective for prenatal care.” 1. What is one possible cause of the conflict between Shelly and Linda? (2 points) The conflict is the specimen was not immediately labeled 2. Consider how Shelly handled the conflict. Shelly did the right thing in handling the conflict. a. What strategy did Shelly use? (1 point)

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help