HA 511_Unit 6 DB_Elizabeth Patten-1

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1 Leadership in Healthcare Elizabeth Patten Department of Healthcare Administration, Park University HA511: Leadership and Management in Healthcare Systems Dr. Travis Manroe November 27, 2023

2 TO: Jane Doe, Chief Executive Officer FROM: Elizabeth Patten, Human Resources Director DATE: November 27, 2023 SUBJECT: Leadership Development Effective leadership is a crucial factor in the success of any organization, but even more so in healthcare. People’s lives are on the line, and patients trust healthcare staff to provide safe, high-quality care at all times. Strong leadership is critical in building a healthy, positive work culture that breeds success (Kupietzky, 2023). For this organization to be successful, it cannot merely imitate and duplicate what others are doing well. Leadership training must be developed and implemented at the right time to the right people by the right instructors (Healey, 2018, p. 190). It is my recommendation that all healthcare leaders in this organization have an initial evaluation, followed by a needs assessment plan in the first 90 days of their position. This will be reevaluated at the one-year mark to review effectiveness and what changes may need to be made. Critical Skills for Leaders Leaders must have certain skills to be successful. The following skills should be included in all reviews and actively developed to build better leaders. Each skill builds upon one another to make successful leaders. Therefore, one cannot adequately be used without understanding the others. 1. Communication – Communication is the most important skill a leader can hone. Being able to communicate clearly and efficiently is essential for relaying critical information as well as improving employee engagement. Developing a charismatic communication style helps leaders develop loyalty and inspire motivation and obedience in employees (Healey, 2018, p. 197). 2. Culture-Building – If work culture is toxic, a leader will not be able to use the other skills effectively. Employees will not trust or engage if they feel unsafe or suspicious of their work environment. A leader must be able to facilitate culture change to improve the organizational climate employees work in. Then the following skills will be easier to implement. 3. Trust-Building – The next critical skill is the ability to build trust. Lack of trust in leadership can negatively impact team cohesion, product or service quality, and employee motivation (Healey, 2018, p. 200). Without trust, organization dynamics can quickly erode, causing the organization to struggle functioning. 4. Motivational and Employee Engagement – If a leader can effectively communicate and build trust, motivation and engagement will likely follow. However, this skill goes deeper than that. A leader should be able to learn what motivates each person and

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