Module 3 Discussion

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School

Florida Atlantic University *

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6930

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Health Science

Date

Feb 20, 2024

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docx

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2

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Module 3 Discussion In this week's discussion, I'd like to hear your reactions to Nicole Cable's perspectives, the articles, the presentation, and other material you may have found. What about dealing with various patient perspectives makes health care a challenge? What stories can you share from your experience? How does your organization support and train employees to be culturally sensitive? How might this impact not only patients' experiences but also their health outcomes and costs? Hello Everyone, In this week’s module, we watched and heard an inspiring interview from Nicole Cables. Nicole Cables' interview showed that she strongly supports patients’ experiences. In the interview, Nicole stated that she never wanted to work in the healthcare industry but would instead help somebody. I connected with her because I didn’t want to work in the healthcare industry when I first graduated from high school, and now, I work in the healthcare industry and am going for my master’s in healthcare administration. During the interview with Nicole Cables, she explained how she wanted to transform the way patients were receiving services, like the challenges of transportation, a full-risk model, the challenges of incorrect information about the patients, influencing others, trust and listening, cultural diversity, and patient and consumer engagement. As Nicole discussed how the University of Maryland was facing transportation challenges for their patients, she mentioned that they would need to pick up patients for cancer treatment, trauma appointments, and whatever they needed. The hospital setting up transportation for their patients to be seen generated more revenue for the hospital. Nicole worked with Chen Medical, a family-owned company whose founder is a doctor. Chen Medical is a full-risk module company that takes on the financial burden of the patients who go to the hospital. The model allowed them to invest in proactive care and were able to help ensure that their patients received regular care so they would not need to be hospitalized. The challenges of incorrect information about the patient are essential to acknowledge. Advancements in technology have helped reduce errors in patient information. At Nova MD, doctors and staff can see their patient's health information in real time through electronics. As Nicole discusses patient experience, she knows how challenging it can be to influence other people's behaviors. Even though you can’t handle doctors you don’t manage, given the opportunity to see how a person treats patients, the others can change, and the relationship will be built for long-term loyalty and care. There are so many other things that I have learned and understood from Nicole’s interview. I don’t have stories I can share from my experience as a healthcare industry worker, but I can share a story as a patient. I need to find a primary doctor I can trust and feel comfortable with. Last year, when I visited a doctor, I was greeted by the staff. When I went to check in, I did not feel discouraged. The wait was not long, and I felt comfortable when I was called into the exam room. The doctor came and introduced themself to me, and I was relieved. I could confide in the
doctor about my health concerns; they responded well and helped me understand them. My organization is supportive and trains employees to be culturally sensitive. Every year, they have employees take an assignment about cultural diversity to know how to communicate with employees, providers, and patients.
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