CM220U4Assignment MaryHeinrich 1

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Oct 30, 2023

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1 Unit 4 Assignment Mary Heinrich Purdue University Global CM 220-12: College Composition ll Dr. Fussell October 19, 2021

2 Developing an Argument for Change CM 220 Unit 4 Assignment Part I: Thesis Review the Unit 3 reading on thesis statements and identifying the underlying assumption and common ground. You may also want to review the Writing Center’s Writing a Thesis Statement . What is your thesis statement (claim + reason)? Falls Community Hospital should develop a more efficient registration training process to improve morale and reduce complaints, claim denials, and rework. What is the underlying assumption (major premise) for your thesis? That the billing department is overwhelmed with denied claims write off for simple errors made in the registration process. If the hospital does not decrease the amount of money being lost due to the errors, it could possibly close the hospital doors for good. What common ground do you anticipate that you will share with your audience? Keeping the hospital open and running. Increasing revenue. Improving the morale of the employees. Part II: Rhetorical Situation Review the Unit 1 reading on the rhetorical situation. What is your purpose? How would you describe the problem and what are examples that illustrate the problem? The purpose is to convince administration, the board, and managers to focus on implementing a manual registration data quality audit process so that it will be known what part of the registration process is having the most errors. Then the training could focus on specific troubled aeras. Describe your audience. How does the issue affect different community stakeholders? Who would be underrepresented stakeholders? Who can implement your proposed solution? The audience I am trying to persuade is the board of directors, and they are the people that have the final say on any changes at the hospital. Next is the administration and they are the ones who decide if it will go to the board, finally the hospitals business manager that is over all of the departments managers. The insurance billing clerks are the underrepresented stakeholders because they have no say in the decision making for the policy, but they are affected buy it the most.

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