Health Care Administration Unit 9 Script

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Purdue Global University *

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230

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Health Science

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Dec 6, 2023

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In today's ever-evolving healthcare industry, the implementation of technology such as an Electronic Health Record (EHR) system is becoming increasingly essential. However, introducing such a major change in a healthcare facility can often lead to resistance among employees and stakeholders. As the Human Resource Manager, it is crucial to understand and apply the principles of change management, staffing, and leadership in the planning and execution of implementing an EHR system. I will identify these principles and discuss how they can be utilized to ensure a smooth transition and positive acceptance from staff. Change Management Principles Change management is vital in the process of implementing an EHR system. It involves a planned and systematic approach to transition individuals, teams, and the entire organization to a desired future state. Some principles of change management that can be applied to the introduction of an EHR system include: 1. Effective Communication: Keeping all stakeholders informed and engaged throughout the implementation process is crucial. Communication should be timely, transparent, and address any concerns or fears employees may have. Regular meetings, emails, newsletters, and town hall sessions can be effective communication tools. 2. Stakeholder Involvement: It is important to involve key stakeholders from different departments in the planning and decision-making process. Involving staff in the selection of the EHR system, training programs, and customization options can increase their sense of ownership and overall acceptance of the change. 3. Change Champions: Identifying and empowering change champions from within the organization can significantly contribute to successful change management. These individuals can serve as role models and advocates for the new system, addressing concerns and providing support to fellow employees. Staffing Principles Proper staffing is essential during the implementation of an EHR system to ensure the effective operation of the healthcare facility. Some principles of staffing that can be applied in this context include: 1. Adequate Training: Providing comprehensive training to employees before the implementation of the new system is crucial. Appointing skilled trainers and allocating sufficient time for training sessions will help employees gain the knowledge and confidence to use the EHR system effectively. 2. Selecting the Right Staff: Identifying employees who are open to change, possess strong technical skills, and have a positive attitude towards learning can contribute to a seamless transition. Assessing the abilities and preferences of current staff and investing in training for those who may require additional support will lead to improved employee satisfaction and overall

success. Leadership Principles Effective leadership is essential for successfully implementing an EHR system. Some leadership principles that can be applied in this context include: 1. Leading by Example: Leaders should actively participate in the change process, leading by example and demonstrating their commitment to the new system. If leaders show enthusiasm and embrace the change, it will influence employees' attitudes and acceptance. 2. Supportive Leadership: Leaders should be approachable and supportive during this transition period. Addressing concerns, offering assistance, and celebrating milestones can foster a positive and supportive work environment. In conclusion, implementing an EHR system in a healthcare facility requires careful consideration of principles of change management, staffing, and leadership. Effective communication, stakeholder involvement, change champions, adequate training, selecting the right staff, leading by example, and supportive leadership are all integral to ensuring a smooth transition with acceptance from staff. By applying these principles, the Human Resource Manager can help employees feel positive about the new system, facilitating improved patient care and operational efficiency within the healthcare facility. References: - Dixon, M. A., & Love, A. (2018). Challenges and strategies for managing human resources in health promotion. Health Promotion Journal of Australia, 29(1), 5-8. - Johnson, J. C., & Deming, H. (2008). From laggards to leaders: Four strategies for managing change. Rehabilitation Counseling Bulletin, 52(2), 89-101. - Rouse, M. (2020). Electronic health record (EHR). TechTarget. Retrieved from https://searchhealthit.techtarget.com/definition/EHR

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