The hospital wants to continue providing healthcare services to their patients during a
pandemic. The goal is to make healthcare accessible by allowing patients to schedule, consult
their doctors, and pay their bills using an online mobile application. The Information Systems
teams is tasked to deploy MyChart to meet the needs of their patients.
External Event Change: Due to a global pandemic, the government mandated social distancing
to prevent the spread of the disease. To continue healthcare services, the hospital decided to
implement MyChart. This is an application that can be downloaded on mobile phones that
allows patients to schedule consultation with their doctors, have a telehealth consultation
online, and to ask for prescription refills without having to physically visit the hospital (Sweeney,
2020).
Error or Omission
in Scope of Product Change: One of the identified problem is that patients
cannot share their data easily to providers outside the hospital system. To address this, the
implementation of Share everywhere was also deployed. This allows the patient to readily share
their health information with their selected providers even if they are from another
organization ( Bryant, 2017).
Error or Omission in Scope of Project Change: Since the turnaround time for the project is very
short, there was not enough time to conduct training for the end users. To address the issue,
the IS team published a training video that is mandatory for nurses and providers to watch. The
system also sent out an alert to their existing patient with the information and a link to a video
to educate the patients about this new application. Also, additional consultant were hired to
speed up the completion of ShareEverywhere.
Value Added Change: By adding the implementation of ShareEverywhere, physcians can easily
share health information even if they have disparate EHR systems. This allows coordinated care
and reduces duplication of testing.
Risk response Change: To mitigate cybersecurity threats to patient data, patients are required to
identify their identity using two-factor authentication.
