Group 1_BCMH Surgical Unit

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University of Texas, El Paso *

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4304

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Health Science

Date

Apr 3, 2024

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pptx

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Uploaded by bnmarquez89

Blue County Memorial Hospital Surgical Unit Bianca Huntsman (PM), Jessica Nelson, Ericlyne Kohn-Armah, Ahmad Al-Turck

Mission Statement • Our aim is to reduce time that the patients must wait for service. • Overall, we are aiming to provide high quality service.

Goals • Be considerate to patient emotional need before and after surgery • Reduce patient wait times • Proper use of space and resources that we have • Reduce post-surgical complications • Provide care that is centered around the patients

Goals (minimal wait time) ❖ Provide care that is centered around the patient ➢ Put in place surgical case managers (prior to check in) ➢ Provide electronic check in via email prior to surgery ➢ Give patients and staff access to electronics forms for surveys ➢ Work on ways to improve patient satisfaction scores by 15% ❖ Increase start time to be accurate 90 to 95% within 6 months ➢ Look into staff workload (improve team work) ➢ Improve the process of data entry during the intake process ➢ Make sure that all staff know their roles and responsibility ➢ We will create a start policy of being on time with cases that will be enforced (Parker, Hattle, Prejeant & Stock, 2006)

Average First Case Delay by service line (Parker, Hattle, Prejeant & Stock, 2006) Prior to goals

Average First Case Delay by service line (Parker, Hattle, Prejeant & Stock, 2006) When start time is at 90% low

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