SSG120 Define Project Files (1).xlsx

1. Please fill out the project charter. Write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measu 2. Please complete a High Level “As Is” Process Map. 3.Please create a SIPOC of the process based on the information that you know. Feel free to use your imagin 4.Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC, included in this file) 5.Please create an Affinity Diagram or List based on VOC so you can identify Customer “NEEDS” for CTQ Tree 6.Please create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and

urable, Attainable, Relevant and Time Bound): nation for this. e Requirements or Metric to needed to meet these needs

VILLANOVA UNIVERSITY Project Title: Improvement of patient satisfaction and workflow Black Belt Project Champion Executive Sponsor MBB/Mentor Jose Reynosa Problem Statement Business Case Project Goals Project Scope The project will only consist of Dr. Deasly clinic operation Milestones Constraints & Dependencies Project Risks Any additional information Approval/Steering Committee Stakeholders & Advisors Project Team & SME's Name Organization Name Organization Name Organization Dr. Deasly Tampa Clinic Dr. Deasly Tampa Clinic Jose Reynosa Boeing Ms. Smith Tampa Clinic Ms. Smith Tampa Clinic Head Nurse Tampa Clinic Dr. Deasly Tampa Clinic administration Tampa Clinic Administration Tampa Clinic Patients Tampa Clinic Nurse Tampa Clinic The long wait times at Dr. Deasly's Tampa clinis, is causing a negative impact on patient satisfication as well as staff efficiency and fustration. The office is undergoing a project to solve for the work flow and inefficiencies. The long wait times at the clinic and the delays of call backs, have caused patients to seek care elswhere. the patient complaints have caused a high turnover rate amongst the staff. This has caused a negative impact on the revenue for the clinic The goals are to reduce the wait times for patients. improve the workflow within 3 month, by cutting wait time to 10 min and increase patients up to 15 per day. Tampa clinic operation to increase the colume of patients and employee morale. reduce the cost of training as well increasing revenue for the clinic. changes. the 3 months wuk be difficlut to start changes and get the positive results. Getting the patients to process the new changes. Dr. Deasly may have trouble keeping the visits to only 30 min per patients. The Tampa clinic may have set backs on the changes. Whhich will result in loss of revenue, that may be hard to recover from.

VILLANOVA UNIVERSITY Hints: 1. The Problem Statement should state the impact of the proposed project, but usually will NOT have metrics (defect levels, dollars, etc.) 2. Metrics DO belong in the Business Case and Project Goals 3. The Project Goals must be SMART. Do not forget to include a target for reduction of defects (Specific) and Measurable) and a date for completion (Time-Bound) 4. For the Project Scope, Include the startng step and ending step of the process that will be included in the project

SIX SIGMA PROCESS MAP TEMPLATE PROCESS ANALYSIS COMPLETED BY DEPARTMENT(S) DATE COMPLETED K E Y COPY AND PASTE BLANK ICONS BELOW LEARN MORE ABOUT SMARTSHEET FOR PROJECT MANAGEMENT YES NO STEP START / END START / END INPUT / OUTPUT INPUT / OUTPUT DOCUMENT DOCUMENT FLOWCHART LINK FLOWCHART LINK DECISION DECISION YES NO CONNECTORS Patient Arrival Start Start Patient checkc wait time Patient checkc wait time Called to exam room Called to exam room Visit urgent Visit urgent YES NO Patient sign in Doctors exam/ treatment Doctors exam/ treatment routed to waiting area End End END END returns to waiting area called to exam room called to exam room Dr. exam/ treatment

VILLANOVA UNIVERSITY S.I.P.O.C. Template Suppliers Inputs Process Outputs Customers Admin Medical records appointment patient Patient Insurance arrival instruction Exam/treatment type Admin Statisical data notify dr. patient arrival patient Patient insurance registration paperowrk doctor head nurse Admin prep room Finish with prior patient Patient exam/ treatment Doctor medical supplies use of supplies patient exam treatment patient Start Scheduling check in Waiting Examination End

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