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Jan 9, 2024

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1 DCM2 Task 1: Personal Leadership Evaluation Cassandra Marker Western Governors University Ann Leary January 2, 2023
2 DCM2 Task 1: Personal Leadership Evaluation This paper will review my Clifton strengths assessment that outlines my dominant themes within strategic thinking and execution domains, and will review my leadership strengths and weaknesses when compared to the transformational leadership theory. I will create SMART goals to enhance my current leadership practices and provide specific actions that I will take to achieve those goals. Signature themes report See attached PDF of Clifton Strengths assessment. My five assessed strengths are ideation, deliberative, analytical, restorative, and intellectual. Reflection on Clifton Strengths My first strength from my signature themes report is ideation. A quick snapshot of ideation is someone that always has their gears turning looking for a new angle or way of thinking. When thinking of how I exhibit ideation in my leadership practices I think of the charge nurse development program that I created for our emergency department. Our unit had a lot of front-line leadership turnover that resulted in needing to hire charge nurses. As a leadership team we identified that there were potential candidates but as a whole they weren’t ready for the next step due to lack of exposure, experience, and opportunity. I came up with the idea two create a 2-tiered development program for nurses interested in progressing into leadership. The first tier consisted of nurses that needed both clinical experience, and leadership experience. The second tier consisted of clinically strong nurses that were ready to step into a leadership role immediately. This program allowed our department to start growing nurses for leadership very early in their career, which challenged the culture and mentality of needing to “pay your dues” within the department. This program has contributed to my leadership in so many ways. In terms
3 of ideation, I feel that it indicates my leadership has proven that I’m not afraid to go against the grain when it comes to brainstorming ideas to help my team or department grow. Ideation as whole guides my leadership daily. If I’m not thinking of new ideas on how to change, improve, or grow my team then I am disservice by allowing them to stay stagnant, even if they are performing well. As a leader I push my team to embrace change and grow with that change onto even better change. My next strength is deliberative. I am a very reserved, private person, who analyzes everything to try and determine the best choice possible. This is displayed in my leadership when I was offered a manager position overseeing two emergency departments. It was a big step, that I was interested in taking, but there were so many unknowns I didn’t feel as though I was informed enough to be willing to commit to the role. After negotiating we agreed upon me accepting the role in an interim capacity until I could decide if this was the right path for me or not. I feel like being deliberate and informed indicates my leadership style is one that doesn’t make split second decisions. I support my department by utilizing my strength in ideation and applying my deliberative qualities to come up with a process or improvement that makes the most sense. With leadership, this means I’m always putting my team and department first. Specifically related to the interim role, it was a trial period to deliberate on whether the role was a good fit for me and my family, as well as was I a good fit as a leader for the team. My third theme strength is analytical. Taking an idea, process, or statement and breaking it down to its core is something I enjoy doing daily. This especially applies to operations processes. My most recent project that displayed my analytical strength is working together with other hospital leaders to formulate a process for keeping track of our hospital owned iPhones. We have a significant loss problem throughout the hospital of the phones accidentally being
4 taken home, being stolen, or migrating through the hospital to incorrect units. As we continued to try and streamline a consistent process across all our units, I focused on the most common reason behind why the phones were disappearing. From that point I used the root cause to determine if any of their process ideas were going to make a difference. For example, the biggest reason the phones would be missing would be because someone left it in their pocket, took the phone home, and then never returned it. So, when it was proposed that we have separate day shift and night shift phone inventories to help keep track of them for each shift, I challenged how this would still prevent phone loss regardless of what shift the phone belonged to. We continue to work together as a group to streamline an effective accountability process. My analytical strength indicates my personal leadership is focused on finding and fixing the actual causes of problems, instead of taking initial statements. I prefer to discuss things based on facts and data, and I do that with my team. When we discuss goals, we look at real time data and show the current metric, where it should be, and what the middle data is showing us for barriers. I use actual numbers in my feedback with staff so they don’t get a general statement of “we need to do better”. Instead, they get “we need to decrease our length of stay by 17 minutes”. Leadership thrives off of direct communication, and being able to analyze something only contributes to that. My fourth theme strength is restorative. In the world of emergency medicine, it is always evolving and being able to take a failed, fractured, or declining process and revamp it into a successful one is something of an art. One way I have demonstrated my restorative strength as leader is through standing up my department triage process. I currently manage a small 15 bed emergency department. Throughout COVID the patient volume had decreased significantly. Over the last year the volume has rebounded significantly. With increased volume brings the need to change workflow. With help from the medical director, we initiated a triage process to
5 allow patients a quicker first point of contact with their care team. We took an old process that really wasn’t used anymore, dusted it off, and turned it into a very functional front end care process that decreased arrival to triage times from 112 minutes to 13 minutes. I feel like the strength of being restorative indicates a leadership style the promotes working towards the goals of the team or department. As a leader I don’t try and reinvent the wheel with new ideas. I take what they know and finds ways to improve upon it, or utilize the data from methods to not make the same mistakes again. As a leader this not only demonstrates the ability adapt, but it also shows your unit its ok to try new things, even if they may fail, because in the end you are still learning something one way or another. My last strength from my themes report is intellection. I am a thinker, all the time, my mind never stops. For me, I have a lot of ideas and thoughts that I don’t want to forget, but I can’t always focus them. As a leader it’s important for me to be able to focus and prioritize. With a busy mind I find it hard to follow through on everything, and work it out. An example of this in my leadership is more of a process I use to balance everything. I have to have a notebook with me all the time. Its small, but broken out into sections. I have a section where I itemize daily to dos. I have a section for any ideas or thoughts I need to follow up on, and a section for high priority items. I use this as an example for intellection because it allows me to continue with my flights of ideas, while being able to balance them in my every day practice. This is important to me, because as a leader it is my responsibility to follow through on things staff have requested, and to keep myself on path for new or existing projects. All my previous strengths have been in either the strategic thinking or executing category, and this one is no different. I feel this is a good strength to end on as it is one that ties everything together. Intellection keeps me grounded
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