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Industrial Engineering

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Feb 20, 2024

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Jolie Brown MANA 3319 Dr. Thomas Brill Skill 6.4.1 1. Identify plausible performance problem statements (using the four-step problem statement process from Chapter 3). Separately identify any symptoms and/or assumptions. Joe is feeling undervalued at the company and his performance is suffering. Joe is not excited about his work anymore and lacks the motivation to pursue performing at a higher level like he was in previous months. Joe does not feel as though people in the company respect him for his knowledge because he does not have the same credentials. Joe’s expectations about how he should be treated (not the work he should be doing) are incongruent with his perceived equity of treatment. 2. Discuss and list specific questions you should ask Joe in order to accurately identify, from his point of view, the obstacles to his high performance. What are your expectations for the job you are being asked to perform? What are your expectations about the way that you should be treated while performing your job? How do you perceive your ability to perform this job? What would motivate you more to do this job? What factors are impacting your perception of the performance expectations for your job? 3. Finally, brainstorm ideas for plausible solutions. Defend why these solutions are plausible.
One solution is to offer Joe some extrinsic motivators . One of these could be to offer him his own project, or a portion of an already-existing project. This solution would make Joe feel heard and valued because he is being trusted with more responsibility according to his experience. Another extrinsic motivator could be a raise, however this raise should be paired with other solutions as to discourage using disgruntledness as a means to get more money constantly. A raise would also make Joe feel appreciated for the work he already does because he is being compensated more for it and it will be on a schedule of intermittent reinforcement . Another solution is to formulate a system for reciprocal communication between architects and drafters, allowing for input from both parties. This would make Joe feel heard about his problems, and make him feel like he has input into what is being worked on by the architects. Also, encouraging Joe to approach management may help him to feel more confident that he has advocates for his work. This could become an issue if Joe begins to approach management about everything he perceives to be a problem, rather than true problems. However, it would help him to feel like he is heard about the things he perceives as problems. Another solution may be to offer Joe some kind of tuition reimbursement for school if he would like to pursue a promotion. This solution could be turned into a program in the company to grow the company. This could work because it would allow Joe to pursue something that challenges him, and allows him to grow in his career, advancing his pay and overall fulfillment with his work life, giving him greater autonomy .
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