Exam 1- Day 2-03
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School
Gonzaga University *
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Course
340
Subject
Industrial Engineering
Date
Dec 6, 2023
Type
Pages
10
Uploaded by pleeparker
Name: ___________________________________ OPER 340 – 03 - Exam 1 Due:
Tue. 10/10/23, in class 64 points Instructions: 1.
Please write your full name on the first page of this question paper
(above) 2.
Print the exam (staple pages), complete exam, and turn in printed copy on due date 3.
Circle your answer choice to each objective type question
(Questions 1 –46) on this question paper 4.
Write / Type the answers to the two descriptive type questions
in the space provided below the question on this question paper
(use additional sheets if needed) Objective Type Questions (Q1 – Q46) (One point each) CIRCLE YOUR ANSWER CHOICE TO EACH OBJECTIVE TYPE QUESTION 1.
Each of the following represents an impact of E-Business on operations management except a.
better and faster decision-making b.
expanded supply chains c.
restricted access to suppliers d.
information technology synergy 2.
Economies of scale exist in production when a.
unit cost decrease as production volume decreases b.
unit cost increase as production volume decreases c.
unit cost increase as production volume increases d.
unit cost decrease as production volume increases 3.
Which of the following is a characteristic of today’s consumer market? a.
product proliferation b.
shorter product life cycles c.
more customized products d.
all of the above 4.
A process is a group of related tasks with specific inputs and outputs. a.
True b.
False 5.
The ease with which resources can be adjusted in response to changes in demand, technology, products and services, and resource availability defines the firm’s a.
vertical integration b.
process flexibility c.
customer involvement d.
capital intensity
[2] 6.
Each of the following is one of the four basic steps of strategy formulation except a.
assessing core competencies b.
defining a primary task c.
developing a balanced scorecard d.
positioning the firm 7.
The ability to adjust to changes in product volume, product mix, or product design is known as a.
positioning b.
flexibility c.
mass customization d.
None of the above 8.
All of the following could be a firm’s core competence except a.
exceptional service b.
slow response times c.
low cost manufacturing process d.
innovative product design 9.
Core competencies are most likely to be a.
static b.
products c.
processes d.
technologies 10.
All of the following are characteristics of flexibility except a.
the ability to introduce new products quickly b.
the ability to modify existing products quickly c.
the ability to adjust quickly to changes in product volume d.
offering a limited number of products 11.
Companies that control the production of virtually all of their component parts, including the source of raw materials are said to be horizontally integrated. a. True b. False 12.
The probability that a product will operate properly within an expected time frame is the dimension of quality known as a.
durability b.
reliability c.
performance d.
serviceability
[3] 13.
Achieving quality of conformance depends on all of the following factors except a.
the design of the production process b.
the performance level of equipment, machinery and materials c.
the training and supervision of employees d.
the price charged for the product 14.
Directly involving employees in the quality-management process is referred to as a.
partnering b.
a quality circle c.
Six Sigma d.
participative problem solving 15.
Which step follows defining the process in the five step Six Sigma Breakthrough Strategy? a.
improving the process b.
controlling the process c.
measuring the process d.
analyzing the process 16.
The costs of achieving good quality can be categorized as a.
internal failure costs and external failure costs b.
prevention costs and appraisal costs c.
appraisal costs and internal failure costs d.
prevention costs and statistical quality control costs 17.
Which of the following is not an example of an internal failure cost of poor quality a.
rework costs b.
process downtime costs c.
scrap costs d.
warranty claims costs 18.
The costs of testing and inspecting materials, parts, and the product at various stages and at the end of the process is an example of a(n) a.
external failure costs b.
internal failure cost c.
appraisal costs d.
prevention costs 19.
Which of the following statements is true? a.
internal failure costs tend to be low for a service, while external failure costs can be very high b.
internal failure costs and external failure costs tend to be low for services c.
internal failure costs tend to be high for a service, while external failure costs can be very low d.
internal failure costs and external failure costs tend to be high for services
[4] 20.
A firm’s information technology system is unrelated to its quality improvement program. a.
True b.
False 21.
The Six Sigma approach is more concerned with eliminating defects than it is in improving processes. a.
True b.
False 22.
Six Sigma is a statistical measure that translates to a.
60 defects per million opportunities b.
6 defects per million opportunities c.
3.4 defects per million opportunities d.
zero defect per million opportunities 23.
In SPC (Statistical Process control) a product characteristic that is measured on a continuous scale is a(n) a.
attribute b.
variable measure c.
p-chart d.
qualitative evaluation 24.
Length, weight, time, and temperature are examples of a.
attributes b.
c-charts c.
p-charts d.
variable measures 25.
Which of the following statements concerning control chart limits is true? a.
the smaller the value of z, the more narrow the control limits are and the more sensitive the chart is to changes in the production process b.
the larger the value of z, the more narrow the control limits are and the more sensitive the chart is to changes in the production process c.
the smaller the value of z, the wider the control limits are and the less sensitive the chart is to changes in the production process d.
the larger the value of z, the more narrow the control limits are and the less sensitive the chart is to changes in the production process 26.
A control chart that uses the actual number of defects per item in a sample to monitor a process is known as a a.
p-chart b.
c-chart c.
R-chart d.
-chart -
-
x
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