Applied operation assignment 1

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Conestoga College *

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8000

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Industrial Engineering

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Dec 6, 2023

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docx

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7

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Assignment -1 Applied Operation Management Prof. Mark Hammar Submitted by – Ajay kumar ( 8946818) Submission date – 22 October, 2023 1
Topic- Analysing and evaluating daily customer service numbers, process and individual resource capacities, process bottlenecks, the quantity of each resource pool being used, and the salon's capacity to manage the expected rise in demand in the two scenarios are the goals. Task 1- Task 2- Resource Pool Table : SR.No. Resource Pool (i) Unit Load (T i ) (mins) Effective Capacity of a resource unit(1/T i ) No. of units in the resource (Ci) Effective capacity of a resource pool Effective capacity of a resource pool (Ci /Ti) per Hour Effective capacity of a resource pool (C i /T i ) per day (6:30 am to 9:30 pm) – 15 Hours 1 Receptionist 2 ½ = 0.5 1 0.5 30 450 2 Shampoo Area 10 1/10 = 0.1 1 0.1 6 90 3 Styling + Billing 30 + 6=36 1/36 = 0.027 3 0.083 5 75 2
S.no. Question Answer 1 How man customers can be Served per day in salon 75 2 What is the capacity of the stylist 75/3=25 3 What is capacity of shampoo person 90 4 What is the capacity of shampoo person 450 5 What/Where is the bottleneck Styling and Billing Task 3 - Capacity utilization What is the Utilization of each resource pool if the salon serves 75 clients per day? Resource Pool Utilization of capacity Receptionist (75/450) * 100 = 16.7% Shampoo Area (75/90) * 100 = 83.33% Styling + Billing (75/75) * 100 = 100% Task 4- Question – Can Salon handle the additional demand if it anticipates an increase in demand to 90 clients per day ? Answer- Even if demand rises to 90 guests per day, the salon will not be able to accommodate the additional demand because it can only accommodate 75 clients per day. Task 5- Effect of Product Mix What would happen to the theoretical capacity if the billing responsibility was given to the receptionist? 3
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