CP - Unit 6 Transcript - Annie Namgoong

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Purdue Global University *

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Feb 20, 2024

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Annie Namgoong Unit 6 Assignment Purdue Global University CS212: Communicating Professionalism Professor Willoughby October 31, 2023
1. What is your name? Hello, my name is Annie Namgoong. 2. What is the job you are seeking? Thank you for taking the time to review my submission for the role of Director of Operations in Customer Service. 3. What are three reasons why you are seeking this job, and what are three reasons why you are the best candidate for the job? I am looking to further my career to the next step and apply all the experience I have gained working in the customer service field for the past 20+ years into the role of Director of Ops. I have worked in many roles in the organization. This has afforded me the opportunity to understand the business from the entry-level position through the manager role. I have successfully built relationships within the organization that will allow me to further enhance and develop our site to become the top-ranking site in the country. These interdepartmental relationships also position the organization to have an advantage over the other nine sites. 4. What is your work history and volunteer experience? (Discuss specifics such as: job responsibilities, positions held, skills learned). When joining the organization in 2009, I started as a Customer Service Representative. Although I had managerial experience, I had not previously worked in the cable industry. It was crucial for me to understand the ins and outs of the organization so that I can fully grasp the business. This position laid the groundwork for my understanding of a customer-first attitude. Quickly mastering that role, I transitioned to the role of Quality Assurance. This position afforded me the opportunity to transfer my skills and knowledge to the frontline staff. This knowledge transfer allowed me to further position the organization for success. When an opportunity became available as a team leader in the role of Supervisor, I seized the opportunity to join our leadership team. Understanding there was more to conquer, I transitioned to the role of manager seven years later, which is the role I currently hold. 5. What experience do you have working in teams? Throughout my time in the organization, I have successfully built effective teams and worked in already developed teams. I bring a level of enthusiasm that is motivating to other team members. I hold myself and my partners in tasks accountable to achieve success in the most effective and productive way possible. I maintain the needs of the business as a priority. I have been on a frontline team, the Quality Assurance team, the Supervisor team and now, the Management team. 6. What was the most successful project you tackled as a member of a team?
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