Assignment 2 ITM210 Project Charter

Canadore College – Project Management Program Project Charter Template 1. General Project Information Project Name: ResNet System Implementation Executive Sponsors: Fay Beauchine Department Sponsor(s): Fay Beauchine and Peeter Kivestu Objectives (in business terms) The project was initiated to address the problem of few direct sales, the inflexibility of the current information system, and the challenges arising from increasing competition after the deregulation of the airline market. The various business objectives that the project aims to achieve are as follows : 1. To increase sales conversion by 20%. 2. To save 13% commission fees paid to travel agents. 3. To save 18% related overhead costs. 4. To reduce the headcount of salesforce by 15%. 5. To decrease training time by 25%. 6. To reduce training costs by 20%. Deliverables An in-depth analysis of the project provides us with the following products that need to be created to realize the business objectives of increasing the call-to-booking ratio, reducing costs, and ensuring efficient reservation center services. 1. Customization of off-the-shelf software, system software development, and new application development to have the new system work within the company’s business environment. 2. Implementation of ResNet by installing PCs, networks, and software at various reservation centers 3. Streamlining information on the system interface to provide a flexible and friendly character-based interface. 4. Reduce call times and increase the number of direct sales by sales agents. Scope In Scope 1. Customizing software and building extensions to accommodate add-ons for smooth integration 2. User-friendly system interface for call agents with help menus 3. Testing new reservation system software to provide justification for further deployment 4. Installing the system at various reservation centers 5. Increase in sales conversion or booking percentage 6. Improvement in operations and procedures followed by sales agents 7. Reduction in costs 8. Method for measuring true benefits of the new software Out of Scope 1. System functionalities unrelated to reservation 2. Marketing strategies and promotion programs 3. Upgrading software unrelated to reservation 4. Physical and infrastructural changes to call centers Submitted by: Jitender Kumar (A00164049) Page 2 of 4 .