Writing Assignment #4 (2)

.docx

School

University of Maryland Global Campus (UMGC) *

*We aren’t endorsed by this school

Course

393

Subject

Information Systems

Date

Dec 6, 2023

Type

docx

Pages

Uploaded by BookWorm1320

Abreu 1 Assignment #4 UMGC – WRTG 393 Bernardo J. Abreu Nov 24, 2023 Memo to Maria Carman Subject: Operational Concerns and Security Measures Dear Maria Carman, In my capacity as the recently appointed Assistant Manager, I've meticulously examined our operations, uncovering noteworthy areas that warrant careful consideration. Enclosed in this report are the highlighted concerns, accompanied by proposed solutions designed to fortify the ongoing success of All Washed Up. Your thoughtful consideration and guidance in implementing these enhancements would be immensely valued. Best regards, Bernardo J. Abreu Assistant Manager, All Washed Up

Abreu 2 Executive Summary Although our operational methods have been successful, they harbor latent risks to both customer information security and business continuity. The issues identified include the management of credit cards, shared computer practices, and the exclusive dependence on a single employee for website management. To address these concerns, proposed solutions encompass the refinement of credit card handling procedures, the establishment of policies for shared computers, cross-training employees for website management, and the initiation of comprehensive cybersecurity training. These strategic measures are designed not only to tighten security but also to elevate operational efficiency, safeguarding against potential crises. Problem Overview: Credit Card Handling:  Manual Transportation: The existing procedure involves manually transporting numerous credit cards to the cashier's counter.  Risk of Theft: This outdated method exposes the organization to a significant risk of credit card theft.  Financial Fraud Risk: The insecurity in handling sensitive financial information puts both the organization and its customers at risk of financial fraud. Shared Use of Computers:  Unchanged Passwords: Within waiting areas, shared computers persistently use unchanged passwords.  Security Vulnerabilities: The absence of robust security measures on these shared computers creates vulnerabilities.  Potential Breaches: These vulnerabilities pose a risk of potential breaches in customer information, compromising data integrity and confidentiality. Website Management Dependency:  Sole Dependence: The organization relies solely on a single employee for website management.  Business Continuity Concerns: This dependence raises serious concerns about business continuity in the event of the employee's absence or departure.  Impact on Online Presence: Risks of disruptions in website management could impact on the organization's online presence and customer interactions adversely. The convergence of these challenges paints a comprehensive picture of the organization's susceptibility to security breaches and operational disruptions. The need for a strategic overhaul in credit card handling, shared computer practices, and website management becomes evident to mitigate these risks effectively. Suggested Solutions: To address these pressing issues, a multifaceted approach is recommended. Firstly, for credit card handling, the implementation of secure card readers at cleaning stations is proposed.

Abreu 3 Figure 1: Secured Card Readers Suggested Solutions: Revised Credit Card Handling:  Secure Card Readers: Implement secure card readers at cleaning stations.  Enhanced Security: This enhances the security of credit card transactions.  Streamlined Process: Simultaneously, it streamlines the payment process, reducing manual handling of sensitive financial data. Policies for Shared Computers:  Clear Policies: Establish and enforce clear policies and procedures for shared computers.  Regular Updates: Include regular password updates as a key component of these policies.  Robust Antivirus Measures: Incorporate robust antivirus measures to significantly reduce vulnerabilities associated with shared computer usage. Cross-Training for Website Management:  Mitigating Dependence: Cross-train employees in website management.  Continuity Assurance: This ensures continuity by having multiple individuals proficient in this critical role.  Periodic Backups: Introduce periodic backups to fortify the organization against disruptions. Employee Cybersecurity Training:  Comprehensive Training: Initiate comprehensive cybersecurity training for all employees.  Device Handling: Cover proper handling of electronic devices in the training.  Ch arging Station Implementation: Implement designated charging stations to minimize risks associated with employee practices.  Cultural Emphasis: Foster a culture of security through comprehensive training.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help