Case Study – Grow Management Consultants
Grow Management Consultants is a management consultancy company specialising in providing
services to companies to assist them to improve the leadership performance of their staff. The
company also offers a range of other services including professional development workshops, as well
as an extensive library of e-books which are sold through an online shop. The e-books are very
popular and focus on a wide range of leadership themes.
Grow Management Consultants staff all work remotely in their own homes (all located within 10 km of
each other). Staff include the CEO, Paul Burns supported by three Principal Consultants who provide
consulting services and write the e-books. A Customer Service Officer answers all customer enquiries
and processes orders for consulting services and workshops.
eBooks are stored on the company’s internal system, OneDrive and link directly to the online shop so
that if changes are made, this automatically updates on the shop. The e-books are the company’s
main source of income so any disruption to the online shop would have an immediate impact on the
company’s functions.
Further any disruption to the existing software, Microsoft Office for Business hosted through OneDrive
will have a significant impact as consultants will not be able to carry on with their critical consulting
work which drives clients to the online shop.
For the purposes of this assessment, you are to assume you are an ICT professional contracted to
prepare a disaster recovery plan.
It is noted that the business does not have any specific statutory or commercial requirements to abide
by other than the usual legislative requirements for businesses.
It is also notes that the business uses Xero for its accounting system and stores staff and customer
information as Microsoft Word documents. These systems are all critical.
The company is in a strong financial position and is prepared to put forward at least $20,000 per year
to assist in prevention measures to assist with mitigating disaster.
Staff knowledge of cyber security threats is limited. There is no specific policy on anti-virus software or
firewalls.
Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
Simulation Pack – ICTSAS526 - Review and update disaster recovery and contingency plans
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