BSBOPS505_AE_Pro2of3 (4).docx

Assessment 2 of 3: Project Criteria Unit code and name BSBOPS505 - Manage organisational customer service Qualification/Course code and name Select your Qualification/Course code and name from the dropdown. Student details Student name Student number Document title: UnitCode _AE_Pro # of # Page 1 of 10 Resource ID: Enter Project ID _ UnitCode _AE_Pro # of #

Version: 20231211 Date created: 21 January 2022 For queries, please contact: Technology and Business Services Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 © 2022 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The content in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 7 January 2024. For current information please refer to our website or your teacher as appropriate. Document title: ca3120acc983de936b5d638f92900e8c465e7f37.docx Page 2 of 10

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment will assess your knowledge and performance in performance in using advanced-level critical thinking skills in a workplace context. It includes using methods of analysis, synthesis, and evaluation Assessment event number 2 of 3 Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit. This assessment is in two parts:  Managing organization customer service  Assessment checklist  BSBOPS505_AE_Pro2of3_Appx_1CustomerServiceSurveyTe mplate  BSBOPS505_AE_Pro2of3_Appx_2KEYComplaintsManageme ntRegister  BSBOPS505_AE_Pro2of3_Appx3StyleGuide Note : This assessment may contain links to external resources. If a link does not work, copy, and paste the URL directly into your browser. Submission instructions On completion of this assessment, you will submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. This is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to To achieve a satisfactory result for this assessment, you must Document title: ca3120acc983de936b5d638f92900e8c465e7f37.docx Page 3 of 10

Assessment details Instructions do to achieve a satisfactory result? answer all the questions correctly. If a resit is required to achieve a satisfactory result, it will be conducted at an agreed time after a suitable revision period. What do I need to provide? • TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601. • Computer or other devices with word processing software and internet access • Writing materials, if required Due date Time allowed Location The assessment will submit by the due date noted on the Unit Assessment Guide. You will allow a minimum of six hours to complete this assessment. Students may need additional time for preparation, research, and revision to ensure they have responded to each question satisfactorily. • TAFE NSW campus/ TAFE Digital Campus/ TAFE NSW Moodle/ a location determined by your Teacher/Assessor Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. • Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Specific task instructions Document title: ca3120acc983de936b5d638f92900e8c465e7f37.docx Page 4 of 10

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help