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Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 1
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KII5094A Managing Hospitality Business
Assessment 2 KII5094A
Managing Hospitality Busines
s
KII5094A Managing Hospitality Business Assessment 2 \
Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 2
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KII5094A Managing Hospitality Business Assessment 2 Contents Introduction
3 Assessment for this unit
3 Assessment Task 2: Legal compliance project
4 Information for students
4 Activities
5 Assessment Task 2: Checklist
12 Introduction Welcome to the Student Assessment Task 2 for KII5094A Managing Hospitality Business. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. The following unit(s) of competency is covered in this subject SITXGLC002 Identify and manage legal risks and comply with law
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide
. The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit For you to be assessed as competent, you must successfully complete two assessment
tasks: •
Assessment Task 1: Knowledge questions – You must answer all questions correctly. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 3
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KII5094A Managing Hospitality Business Assessment 2 •
Assessment Task 2: Legal compliance project (this assessment)
– You are required to advise a case study organisation on their legal compliance obligations. To ensure staff comply with their findings, you are then required to develop six risk management strategies and send these to all staff. •
Assessment Task 3: Maintaining compliance – You are required to speak to a council legal representative to get information about the restaurant’s registration, then fill out, and submit, the required documentation. You are then required to ensure that all suppliers are compliant with their legal obligations. You will then review one of your risk management strategies from the previous Assessment Task to include new information. Assessment Task 2: Legal compliance project Information for students Tasks required for this unit This unit of competency requires that you: •
identify six different legal risks requiring risk management and legal compliance for the operations of a specific tourism, travel, hospitality or events business •
develop risk management strategies and legal compliance actions for each of the six legal areas above •
integrate the risk management strategies and legal compliance actions into operational planning activities for each of the six legal areas above •
identify sources of information and advice on risk management and legal compliance for each of the six legal areas above. Instructions for how you will complete these requirements are included below. ASSESSMENT COVERSHEET
Unit: Assessme
nt Tool: Assessment Task 2 Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 4
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KII5094A Managing Hospitality Business Assessment 2 Student must fill this section: Studen
t Name
: Paul David Vidal Student ID: 20220718 Privacy Releas
e Clause
: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process” Authenticity
Declaration: “I declare that: •
The material I have submitted is my own work; •
I have kept a copy of all relevant notes and reference material that I used in the production of my work; •
I have given references for all sources of information that are not my own, including the words, ideas and images of others.” Student signature: Date
: 23 May 2023
Assessment Completion Status Attem
pt Satisfacto
r y Non
-
Satisfacto
r
y Dat
e
Assesso
r’
s Signatu
re Initi
al attemp
t 2
nd
attempt/Re
-
assessmen
t Feedback to student: Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 5
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KII5094A Managing Hospitality Business Assessment 2 Information for Student: •
All work is to be entirely of the Student. General Information for this assessment: •
Read the instructions for each question very carefully. •
Be sure to PRINT your FULL name & LAST name in every place that is provided. •
Short questions must be answered in the spaces provided or follow the word limits as instructed. •
For those activities requesting extra evidence such as: research reports, ESSAY reports, etc.
The student must attach its own work formatted in double space, Arial 12 pts. •
All assessment tasks must be addressed correctly in order to obtain a competence for the unit
of competency. •
If the Student doesn’t understand the assessment, they can request help from the assessor to
interpret the assessment. •
All assessments must be submitted online. Login to www.kiionline.edu.au
and follow the
subject link to submit your assessments. Note that the hard copy of the assessments will not
be accepted. Re-assessment of Result& Academic Appeal procedures: If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Operations Manager. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process: •
An appeal in writing is made to the Operations Manager providing reasons for re-
assessment /appeal. •
Operations Manager will delegate another faculty member to review the assessment. •
The student will be advised of the review result done by another assessor. •
If the student is still not satisfied and further challenges the decision, then a review panel is
formed comprising the lecturer/trainer in charge and the Operations Manager OR if need be
an external assessor. •
The Institute will advise the student within 14 days from the submission date of the appeal.
The decision of the panel will be deemed to be final. •
If the student is still not satisfied with the result, the he / she has the right to seek
independent advice or follow external mediation option with nominated mediation agency. •
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-
enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to
be reliable, fair, practical and valid. Academic Appeals
•
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to
appeal through academic appeals handling protocol. •
To appeal a decision, the person is required to complete the KII- Request for Appeal of a
Decision form with all other supporting documents, if any. This form is available via our
website. The completed Request for Appeal form is to be submitted to the Student Support
Officer either in hard copy or electronically via the following contact details: Student Support Officer, Kingsford International Institute (KII), Level 6, 128-136 Chalmers St, Surry Hills, NSW 2010, Email: admin@kii.edu.au
•
The notice of appeal should be in writing addressed to the Operations Manager and submitted
within seven days of notification of the outcome of the re-evaluation process. •
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. •
In emergency circumstances, such as in cases of serious illness or injury, you must forward a
medical certificate in support of a deferred appeal. The notice of appeal must be made within
three working days of the concluding date shown on the medical certificate. •
The decision of Operations Manager will be final. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 6
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KII5094A Managing Hospitality Business Assessment 2 •
Student would then have the right to pursue the claim through an independent external body
as detailed in the students’ complaint / grievance policy. “I understand all the above rules and guidelines for the assessment” Full Name Signature Date (dd/mm/yyyy) Pre-assessment Checklist Your assessor will go through the assessment for this unit. It is important that you understand this assessment before taking on the questions and tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-
Assessment Checklist. You are required to carefully read each checklist item provided below and tick either ‘Y’
to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item,
please provide your reason under the ‘Comments’ column. When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment. Pre – assessment Checklist Comments Y
N I, the student, understand the purpose of the assessment. Y
N I understand when and where the assessment will occur,
who will assess and in what format the assessment will be submitted. Y
N I understand the methods of assessment. Y
N I understand what resources are required to complete this assessment. Y
N I understand the performance level required for each assessment event. Y
N I understand that it must be my own work. I have been explained and understand the serious consequences in case this work is found plagiarised. Y
N I understand the process if I am deemed not yet competent. Y
N I understand the feedback process and the appeals process. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 7
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Paul David Vidal
23 May 2023
KII5094A Managing Hospitality Business Assessment 2 Y
N The assessor has discussed with me if I have any special
needs and if so what arrangements have been made. Student Full Student ID Student Date Name Signature Activities Complete the following activities. Carefully read the following information. You have been appointed as the Operations Manager of a newly opened restaurant not far from your RTO campus. The restaurant, Blue Healer, is made up of the restaurant itself and an administration office. So, the two main functions are catering and administration. The kitchen has a chef, a kitchen assistant and four full-time kitchen staff. More staff are hired on a casual basis to cater for functions. There is a front of house manager and two service personnel. The restaurant’s accounts are completed, wages are calculated and records kept in a small office that opens off the kitchen. This is where you have your workplace. You are assisted by an Administration Assistant. The company wants to make sure that it is complying with the relevant laws and licensing obligations, and you have been asked to look into this.
Once these have been established, you will be responsible for developing
policies, procedures and other supporting documentation or templates needed to ensure staff comply with the relevant legislation at all times. What do I need to demonstrate? During your practical assessments you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: •
Identify and assess legal risk management and compliance required for business operations. •
Identify sources of information for compliance with laws and licensing.
•
Access regulatory and other legal information relevant to specific business operation. •
Identify risks, penalties and consequences of non-compliance. •
Assess and act on need for specialist legal advice. •
Communicate legal risk management strategies and actions. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 8
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23 May 2023
20220718
Paul David Vidal
KII5094A Managing Hospitality Business Assessment 2 •
Update personnel to ensure they have current knowledge of roles and responsibilities for legal risk management and compliance. •
Continuously evaluate business operations for non-compliance. •
Make changes where required. •
Identify and use opportunities to maintain knowledge of current legal risk management strategies and legal compliance requirements. •
Use organisational communication methods to share updated regulatory knowledge. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find submit: •
a Legal Compliance Briefing Report
•
an email with the following attached: o
Customer Service Policy and Procedures o
Diversity Policy and Procedures o
WHS Policy and
Procedures o
Information Management Policy and Procedures o
Recruitment, Induction and Termination Policy and Procedures o
Food Management Policy and Procedures. •
an email to the HR Manager. You will need to complete each activity and submit the required documents at the end of each step completed. Tips for completing your activities •
Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor. •
Stay up to date! •
Stay in touch with your assessor. Ask questions, raise issues, check in,
communicate. Most importantly, ask for help if you are having trouble! 1.
Write a legal compliance briefing report. You are required to write a report on the Blue Healer’s legal compliance obligations. Follow the guidance in the Legal Compliance Briefing Report Template and use the internet to access regulatory information from a broad range of local, state/territory and commonwealth sources to collect information that is relevant to Blue Healer’s business operations – assume this is in your local State or Territory and council area. These sources should include: Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 9
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KII5094A Managing Hospitality Business Assessment 2 •
current legislation and government regulatory documents •
professional standards and codes of practice and standards issued by regulatory authorities Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page 10
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KII5094A Managing Hospitality Business Assessment 2 •
regulatory information and business management manuals issued by industry associations (you can obtain these online). When writing the report, you will focus on the two main areas of Blue Healer’s operations and determine what laws and licensing obligations apply to it. Use the Legal Compliance Briefing Report Template
to guide your work – follow the guidance in the template and complete each section. When you have completed the report, submit it to the Senior Management Team for their consideration (role played by your Assessor). 2.
Develop legal risk management strategies and actions. The Senior Management Team has discussed your briefing report,
and it has been decided that, to ensure ongoing staff compliance with the obligations you have identified, risk management strategies need to be developed for six different areas which are: •
Workplace health and safety •
Information management •
Customer Service •
Recruitment, induction and termination •
Diversity •
Sustainability. Create six policies and the relevant procedure documents for each of the
six areas. These policies need to be well written, detailed, relevant for your local area and State or Territory and should include, as a minimum, the following: •
Relevant laws and licensing obligations relevant •
The roles and responsibilities of personnel directly involved with regulatory compliance. It is not necessary that tasks are allocated to
specific personnel, but there should be differentiation between managers’ and employees’ responsibilities. •
A list of any supporting documentation or templates required for managing and monitoring the risk. Use your research from activity step 1, and the internet to access, and review, other organisations’ policies, procedures and supporting documentation covering these topics as ideas and guidance for language, style and layout. Do not copy these documents but draw inspiration from a variety of sources that can be adapted and suited to the scenario business provided. Use the Customer Services
Policy and Procedures Template
to guide your
work. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page
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KII5094A Managing Hospitality Business Assessment 2 3.
Send an email to all Blue Healer Staff. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachments and ask for their feedback. The email text should give some information on the format of the policies and procedures and suggest a process by which inclusions can be proposed and adopted. Attach the following to the email: •
Customer Service Policy and Procedures •
Diversity Policy and Procedures •
WHS Policy and Procedures •
Information management Policy and Procedures •
Recruitment, Induction and Termination Policy and Procedures •
Food Management Policy and Procedures. Good day Staffs,
This email is to inform you about the the recent update of the policies and procedure in different area section. It will be implemented as of the next day. Few changes and some updates are included. Additional policies and procedure was also included such as Customer Service, Diversity, WHS, Information Management, Recruitment, Induction and Termination, and Food Management. Attached on this email are the updated and recent policies and procedure. You will recieve 6 policies and procedure, 1 for each for 6 different section area. “6 FILES ATTACHED” (FILES ARE INCLUDED IN THE SUBMITED IN SUBMISSION LINK)
4.
Send an email to the Human Resources (HR) Manager. To ensure that the staff receive regular updates on changes to legal compliance requirements, and the staff roles and responsibilities involved, you are required to organise this with the Blue Healer’s HR department. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page
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KII5094A Managing Hospitality Business Assessment 2 It should set out an annual plan of information updates for Blue Healer staff members. To: HR Manager
Good day Ma’am/Sir
As of today, we got the recent and update policies and procedure from different area section. This email is to ensure that every one
of our staff received, analysed and implemented the new and recent update policies and procedure. And for the future changes,
I hope we can do the same as informing them as it is. Your help is
much appreciated as you hold for all the staff. Thank you.
PAUL DAVID VIDAL
Assessment Task 2: Checklist Student’s name: Paul David VIDAL
SID 20220718
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully?
Comments Yes No 1.
The student has evaluated areas of business operation for which legal risk management and compliance is required. 2.
The student has Identified legal risks and compliance requirements that arise in business operations. 3.
The student has identified a broad range of sources that supply information on laws and licensing compliance obligations. 4.
The student has determined the compliance requirements for each area of the Blue Healer’s business operations. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page
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KII5094A Managing Hospitality Business Assessment 2 5.
The student has accessed, and documented, regulatory information relevant to the Blue Healer’s business operations. 6.
The student has identified, and documented, the risks and consequences of not complying with the compliance obligations. 7.
The student has assessed each business area’s need for specialist legal advice on its compliance obligations. 8.
The student has used a
range of opportunities to
improve Student’s name: SID Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully?
Comments Yes No their knowledge of hospitality regulatory requirements. 9.
The student has used computers and communication technology to share the regulatory knowledge they have developed. 10.
The student has reviewed, and distribute, policies and procedures that will ensure compliance with the Blue Healer’s legal and licensing requirements. 11.
The student has created practices to ensure that all staff are updated with current knowledge of roles and responsibilities. Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page
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KII5094A Managing Hospitality Business Assessment 2 Task outcome:
Satisfactory
Not satisfactory Assessor signature: Assessor name: Date: Kingsford International Institute |CRICOS: 03689D RTO: 45363 |KII5094A| Jan 2023 v1.0 Page
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