Supervision and reflection report Deepa Poojary

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School

Business Management & Finance High School *

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Course

1011

Subject

Management

Date

Apr 28, 2024

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docx

Pages

2

Uploaded by deepapoojary13

Report
Supervision and reflection report Supervision and reflection report Use this template to develop your report. As part of your assessment, you took a leadership role in relation to quality case management and providing information advice on case management, including a complex case. Provide an evaluation of your supervision including: How effective you believe your supervision was Areas where you feel you performed well Areas you believe you can improve My supervision was effective in that it allowed for a free exchange of ideas and information between myself and my supervisor. I felt comfortable openly discussing the cases I was working on and felt that my supervisor was able to provide valuable insights and perspectives. There are several areas in which I feel I performed well. In particular, I believe that my ability to take on a leadership role in relation to quality case management was evident. Additionally, I provided clear and concise information to my supervisor on the cases I was working on, which helped to keep them updated on my progress. I believe that I could improve my ability to delegate tasks and responsibilities to others. Additionally, I could improve my communication skills by ensuring that I am always clear and concise when discussing cases with my supervisor.   I know that there is always room for improvement in any area, so I am willing to listen and learn from any feedback that is given. I take pride in being a team player and working hard at what I do. Based on your evaluation above, what opportunities for development do you consider would be appropriate. List and describe at least two. 1. I believe that I could benefit from further training in communication skills. This could involve learning how to better express myself verbally and in writing, as well as learning how to better listen to others. 2. I could also benefit from further training in delegation skills. This would involve learning how to identify when it is appropriate to delegate tasks to others, as well as how to effectively communicate those tasks. Level 8, 116 Adelaide Street Brisbane 4000 Phone: +61731065394 Toll Free Call 18001-19001 (Within Australia) ABN: 56 603 857 085 1
Supervision and reflection report As a leader of quality case management, it is important that you understand when client issues need to be referred. In your role, provide an example of where you have or would need to refer a client as it is beyond the scope of your role. In my role as a leader of quality case management, I am responsible for ensuring that clients who need help are provided with the tools they need to overcome their issues and achieve their goals. However, there are times when a client's issue could be beyond the scope of my role. In such cases, it would be necessary to refer the client to another professional who is better equipped to deal with their specific issue. For example, if a client came to me seeking help for substance abuse, I would refer them to a licensed counselor or treatment center. This type of referral is important because it ensures that my clients receive the appropriate care and attention they need while also helping me maintain confidentiality between myself and the client. As a case management supervisor, there may be issues that are beyond the scope of your role. Provide an example of where you have or would need to refer supervision issues. Briefly describe your role requirements and organisation procedures around this. There may be times when a supervisor presents with an issue that is beyond the scope of my role. In such cases, it would be necessary to refer the supervisor to another professional who is better equipped to deal with their specific issue. For example, if a supervisor came to me seeking help for substance abuse, I would refer them to a licensed counselor or treatment center. My role as a case management supervisor requires me to provide guidance and support to case managers. I am also responsible for ensuring that case managers are following proper procedures and that they are providing quality services to clients. If I were to come across a situation where a case manager was not following proper procedures, I would take appropriate action, which could involve referring the matter to my supervisor or to the human resources department. Level 8, 116 Adelaide Street Brisbane 4000 Phone: +61731065394 Toll Free Call 18001-19001 (Within Australia) ABN: 56 603 857 085 2
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