MGMT3000 reflecrtion 4
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MGMT3000
Art of negotiation
Reflection
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Throughout the course of this semester, I have had the opportunity to practice and increase my negotiation skills through live simulation in class. I have had previous experience in my former line of work to do some consulting work which involved partaking in negotiations. The task at hand was to negotiate with the union party who was attempting to gain maximum benefit for the employees of the university. In my experience, the biggest conflict between the opposition and ourselves was our ability to establish terms that would ultimately determine the culture amongst the workplaces. This
would ultimately be decided through us being able to establish effective communication of the impending changes and the plan to facilitate a win-win solution for all. Internal communication is the key when undergoing major change within an organisation (Liston, 2023) and with myself going into unchartered territory it was going to be challenging. For myself to aid in us achieving this obvious solution, integrative negotiation tactics were employed as creating value for both parties are conducive in increasing the receptiveness of both parties (Harvard Law School, 2023). This allowed me to explore different ways I could approach the other party in the attempt to create and build rapport for the most valued and agreeable terms. I explained to my group we needed to establish a unitarist agenda for us to be productive. Unitarist approach was the obvious solution for me to chase as a less collaborative stance with the union would only create more resistance against the current system (Ross and Bamber, 2009). I decided the best way to implement the culture of communication was by laying out the entire proposal and then gradually breaking it down to
agree upon each aspect up for negotiation. This proved difficult as my usual inclination was to attempt to strong arm and exercise legitimate power over their negotiation proposal. But this proved fickle as building a rapport to find mutual benefit ultimately superseded my primary weapon of utilising strategic contingencies theory. The group and I were successfully
able to negotiate all aspects of the situation presented to us and came to a solution that was
viable for both the management and union parties. The biggest aspect I saw myself progress on was my ability to articulate and build rapport with the opposing party during the negotiation and my understanding of strategic contingencies theory. This states that the intra-organisational power needed in a firm or organisation is predicated upon its ability to deal with its problems (Saunders, 1990). This was not only a test of us as representation of management, but individuals within the organisation to deal with the problem the union has with how we conduct ourselves. I was able to prove to myself and my peers that exercising caution and strength was vital in us presenting to the opposing party we were ready to change and had plans to do so effectively. Now this showed me that I could prove my competency in reaching outcomes and my team as we were able to come to conclusions within our boundaries. The working hour week and greater contribution to superannuation for workers were two of the aspects that were most discussed and needed the most attention. Identifying my biases and understanding where I could improve upon was another factor, I saw myself improve on. In order for this to be achieved, I had to work hard to better my communication and rapport building skills to better engage and create receptiveness with the opposing party. Following the negotiation communication model, following the process of information, intention, agreement, and settlement (Gimpel, 2020), I was able to structure my negotiation tactics better. I coupled this with exercising power, active listening, and bargaining for effective outcomes and I instantly sharpened my negotiating skills. This was achieved by analysing and rectifying issues I had through my group members providing their input on how I can improve. Using the delivery of my message as my influence has increased as a means of
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