Week 5 Discussion

Which of the following describes the general manager’s decision to ensure employees are trained and ready to move up in the organization?   Question 2 options:   a)  Job specification   b)  Employment agreement   c)  At will employment   d)  Succession planning

Question 48: What is needed to have a fully effective performance management system?a. The system prevents one-off entries so data comparisons are more valid.b. Employees are educated about the system and know how to get value from it.c. The system encourages users to input information in their own words so proper analysis can occur.d. Managers who implement the system are ordered to do so by senior leaders. Question 52: The HR director wants to recommend that stock ownership incentive plans be offered to all levels of employees. What information should the HR director share that would best influence the rest of the leadership team to support this initiative?a. It would improve individual performance by providing development opportunities that create a results-focused culture.b. It would enhance individuals' ability to perform multiple tasks that help to increase their performance.c. It would increase competition for retention of talent and address disgruntled employees who feel they…

Organizations are far more complex than 3 levels -true -false

Activity 10: Refleçtion Direction: Write your own answer. (Shorts Explanation only). 1. A company makes a pair of shoes (a semi-durable) that can last for more than 10 years, Is this art advantage or a disadvantage for its customers? Explain 2. People "need" to eat, Some "want" to eat pizza or a sandwich. Is it possible for a "want" not to emanate from a "need"? Explain by relating your experience.

Assignment Learning Objective: To understand how to recover your brand reputation from a bad customer experience. Preamble: Small and Medium Enterprises (SMEs) take substantial marketing to build their reputation. Giving a consistently rewarding customer experience plays a critical role in this regard. However, just one bad customer experience can in a matter of days destroy a SME’s good reputation that may have taken several months or even years to build. Consider the following scenario: Shamed on Social Media - ‘Oh Yum Yumm’ Read the article attached. Instructions: 1. You are required to recommend a detailed course of action (plan) that would help restore the ‘Oh Yum Yumm’ reputation. 2. You must support your plan by citing relevant models or processes from literature you came across in the asynchronous lecture and its research activity on Crisis Management. 3. While the owner and her brand were being ridiculed on social media, two large well know companies (a pizzeria & a baking…

Question1                                                                                                                    Explain the implications of organizational development for the client?  (Maximum 200 words) Explain the nature of the consultant’s expertise? (Maximum 200 words) PLEASE ANSWER BOTH PARTS

week 1 discussionIn preparation for the course project, assignment 3, identify and describe one change needed at your current or former organization. Why is this change important? Explain your rationale for choosing it.week 1 journal  Summarize the most important concepts and approaches you have learned this week. Provide at least one concrete example of how you will apply a key principle or idea in your workplace or professional life.

interview questions as a superstore Mananager,  Question 1: Foundations of Management (Unit 1) / Management Challenges (Unit 3) What do you see as the biggest challenges for a manager in today’s work environment, and how do you try to approach those challenges?    Question 2: Planning (Unit 2b)  How do you plan and set goals for your team? What is your process in converting those goals into action plans?   Question 3: Leading (Unit 2a) How would you describe your leadership style, and what are some ways that you utilize to motivate and engage your team members?     Question 4: Organizing (Unit 2b) How are responsibilities and tasks distributed in your team?     Question 5: Controlling (Unit 2b) How do you track the performance of each of your employees? Could you describe a time where you had to put some measures in place in order to solve a problem or situation at the workplace?

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Which of the following occurs when the general manager responds to negative comments from a guest and handles the issue immediately?   Question 11 options:   a)  Accountability   b)  Empowerment   c)  Benchmarking   d)  Authority

Questions for Discussion                                                                                                                                             1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language.                                                                                                         2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities.     3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn?