Starbucks: Ethical Leadership Case Study

PRINCIPLES OF MANAGEMENT TEXTBOOK Chapter 11: Human Resource Management Links to an external site. Chapter 12: Diversity in Organizations Links to an external site. INSTRUCTIONS Based on your assigned readings from our Principles of Management textbook, please complete the following to demonstrate your understanding of the managerial principles and concepts.  Provide a concrete example of how different perspectives stemming from diversity can positively impact an organization or workgroup.  You may use a real-life personal example or make one up.  Pick an identity group (e.g., gay, Black, or woman) other than your own.  Imagine and list the negative experiences and interactions you believe you might encounter at work.  What policies or strategies could an organization implement to prevent those negative experiences from occurring and increase a culture of inclusivity and diversity.   Is it possible for an organization to reward people fairly without implementing a…

Some individuals feel that so much focus is put on making the workplace better for underrepresented groups that the majority of the workforce becomes neglected.       a)   Do you feel this was the case at IBM? Provide at least 1 (one) reason for your answer.       b)   Indicate at least two (2) ways that a company can ensure that no employee is neglected, regardless of demographic group.       c)   Identify and explain three (3) advantages that can be gained by IBM from having such a diverse workforce.

Scenario # 1: Theories of Work MotivationYour company provides diversity training programs to ensure that employees realise the importance of working witha diverse workforce, are aware of the equal employment opportunity legislation, and are capable of addressing thechallenges of working in a multicultural workforce. Participation in these programs is mandatory, and employees arerequired to take the training as many times as needed until they pass. The training program lasts one day and is usuallyconducted in a nice hotel outside the workplace. Employees are paid for the time they spend in the training program.You realise that employees are not motivated to perform well in this program. During the training, they put in theminimum level of effort, and most participants fail the examination given at the conclusion of the training programand then have to retake the training.Adapted from: University of Minnesota Libraries Publishing (2017)Question 1 Instructions:a. A definition of process…

Scenario # 1: Theories of Work MotivationYour company provides diversity training programs to ensure that employees realise the importance of working witha diverse workforce, are aware of the equal employment opportunity legislation, and are capable of addressing thechallenges of working in a multicultural workforce. Participation in these programs is mandatory, and employees arerequired to take the training as many times as needed until they pass. The training program lasts one day and is usuallyconducted in a nice hotel outside the workplace. Employees are paid for the time they spend in the training program.You realise that employees are not motivated to perform well in this program. During the training, they put in theminimum level of effort, and most participants fail the examination given at the conclusion of the training programand then have to retake the training.Adapted from: University of Minnesota Libraries Publishing (2017)Question 1 Instructions:This should as an essay and…

Scenario # 1: Theories of Work MotivationYour company provides diversity training programs to ensure that employees realise the importance of working witha diverse workforce, are aware of the equal employment opportunity legislation, and are capable of addressing thechallenges of working in a multicultural workforce. Participation in these programs is mandatory, and employees arerequired to take the training as many times as needed until they pass. The training program lasts one day and is usuallyconducted in a nice hotel outside the workplace. Employees are paid for the time they spend in the training program.You realise that employees are not motivated to perform well in this program. During the training, they put in theminimum level of effort, and most participants fail the examination given at the conclusion of the training programand then have to retake the training.Adapted from: University of Minnesota Libraries Publishing (2017)Question 1 Instructions:This assignment should be…

Scenario # 1: Theories of Work MotivationYour company provides diversity training programs to ensure that employees realise the importance of working witha diverse workforce, are aware of the equal employment opportunity legislation, and are capable of addressing thechallenges of working in a multicultural workforce. Participation in these programs is mandatory, and employees arerequired to take the training as many times as needed until they pass. The training program lasts one day and is usuallyconducted in a nice hotel outside the workplace. Employees are paid for the time they spend in the training program.You realise that employees are not motivated to perform well in this program. During the training, they put in theminimum level of effort, and most participants fail the examination given at the conclusion of the training programand then have to retake the training. Question a. Suggest improvements in the program so that employees are motivated to understand the material, pass…

A 2015 New York Times article described Amazon as “a soulless, dystopian workplace where no fun is had and no laughter heard” (Cook 2015 n.p.). Employees themselves came to the company’s defense (Ciubotariu 2015). Does this reputation continue to haunt Amazon, or has it been addressed?

CEO, Kevin Johnson, was presented with a challenge when two African-American men were arrested in a Starbucks while waiting for an associate. The arrests led to negative backlash for Starbucks. Johnson personally addressed the issue and took several steps to change the culture and policies of the company. This case presents several key issues, including the link between ethical practices, mission and core values, unconscious bias in the workplace, and how a CEO’s actions impact the employees.

As a future business administrator, in what areas do you suggest that a manager receive training to be able to effectively supervise people with functional diversity? When responding, you must include in your writing an answer to the following questions: Define in your own words what functional diversity is and what it represents for a company.Identify at least three actions that you understand companies are effectively taking to integrate these groups.Identify at least four elements that people with functional diversity add to the company.Indicate what skills aspiring managers must have in order to effectively supervise people with functional diversity.

Alyssa is an assistant manager in a retail chain. She is awarded the "Best Worker of the Year", award for her consistent performance. When the opportunity for a promotion arises, she is ignored and one of her male colleagues is promoted instead. She is as qualified as her male colleague but is passed over for the promotion. This is potentially an example of: Group of answer choices the achievement gap. affirmative action. the glass ceiling. racial discrimination.     An organization's stated public policy is that it is committed to environmental protection. It has a waste recycling department to filter chemically charged waste. However workers are instructed to ignore any such directive as the whole operation is very expensive. Therefore everyday thousands of gallons of chemically contaminated waste is released into the nearby water bodies damaging the local ecosystem. This is an example of:  Group of answer choices cultural expensing. company resource conservation.…

From an ethical point of view, is there any difference between managers calling subordinates during off hours for work-related questions and sending e-mails or text messages?

One role of management within an organization is enforcing ethical business practices among employers. This may entail making sure employees are behaving in a respectful and responsible way that represents the company positively, as well as making sure laws are enforced. At Independence Materials, in a meeting with two of her employees, the Director of Sales finds out her team has been using unethical practices to earn sales. What is her response to this situation? question: Why is important for Neil to modernize his actions with customers? Multiple Choice: 1. To ensure that as society changes, Neil can still be a good representative of Independence Materials and relate to potential customers. 2. Independence Materials needs to maintain its good image, since branding is everything. 3. It is not important because working in the gray happens everyday. 4. Neil brings in accounts.

1. Theory X managers assume that workers inherently enjoy working Select one: a. TRUE b. FALSE   2. The power that refers to the ability to influence others through the control of incentives such as pay raises is Select one: a. Legitimate power b. Coercive power c. Reward power d. None of the above

Please help me answer this question in detail  Question:  Access the attitudes of the employees you have observed recently and categorize them into three attitudes as predictions of behavior.  Note: Definitions of the predictions of behavior are attached above  Please make sure the employees belong to the healthcare industry

Why does ethical leadership has a “positive effect on employee work engagement? Why does empowerment acts as a mediator for the relationship between ethical leadership and employee work engagement? Whats the emphasis on business ethics?

13 Which statement is true about empowerment?     a)  Empowerment is not related to job performance.   b)  Employees who are nervous about empowerment may also worry about the increased responsibility.   c)  The notion of empowerment is appropriate for all employees.   d)  Empowerment is a relatively easy concept to implement in the workplace.

Heilman, Manzi and Braun (2008, p. 90) found that: “Despite women’s advancement in the workplace, their representation in male-dominated fields and occupations remains distressingly low.What accounts for the scarcity of women in traditionally male roles? It is not a consequence of differential experience, education or skills. Rather, we posit that women’s participation in the workplace is hindered by gender bias in evaluation.” What is the name of this perceptual bias and how can its effects be reduced?

Lesson 1:  (introduction to organizational behaviour) Organizational behavior knowledge helps us to understand, predict and influence organizational events. What is your view of this statement. (brief explanation) The study of organizational behavior is humanistic and performance oriented. Do you agree with statement (brief explanation) There are three levels of analysis in OB, and as we move from the individual level to the national level to the global level, we add systematically to our understanding. Do you agree with this statement and briefly justify your view.

à. In what ways can authentic leadership positively impact the bottom line of a company, and how can this impact be measured?

The Right Way with Employees? As a senior manager for a global player in automobile production and sales, Kirby Ellis had joined thousands of fellow employees in the excitement surrounding production of the company’s new hybrid vehicles. But barely two years into production, embarrassing component shortages, delivery delays, and a recall of the first models had a ripple effect, presenting the company with mounting concerns. In the confusion, many customers canceled orders and turned to competitors for purchase of the eco-friendly vehicles. Ellis’s company was facing a financial downturn. With three decades of service to the company, Kirby led a contingent of managers intent upon keeping together as much of the company and as many employees as possible. “We know there will be some necessary cuts,” Kirby admitted. “But this company has a long history of sticking by its people. Our first priority should be internal streamlining of how we do things and making sure we have the right…

Whole Foods allows for employees to access a Wage Disclosure Report which provides information as to how much colleagues are paid. Do you believe that this level of disclosure could lead to tension in the workplace?  Using the equity theory (external, internal, individual and procedural equity) explore whether you believe there would be tension in the workplace.

Give a short summary of 20 words about the topic "Women are better managers"

Question: Describe how you used theories and concepts to improve your understanding of relationships or events in your organization. Describe your analysis and explain how the theory provided new insights or a better mental model.   Theories & concepts that help you to response to question:  Charismatic Leadership  Transformational Leadership

H2. The role of leadership in creating an ethical work environment applies primarily to larger corporations. True or False

Option 2) Explain how scientific management is applied to your job in companies such as Amazon (or a similar one) including its principles and motivational approaches.  In the end,  give your conclusions.

B 14:58 Which of the following is included in the traditional approach for determining the leadership potential of an employee? Multiple Choice O personality traits boss ratings intelligence team effectiveness