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BSBLDR523 Lead and Manage Effective Workplace Relationships Learning Module Learn Your Way - Take Your Studies Wherever You Go
BSBLDR523 Lead and Manage Effective Workplace Relations - Learning Module (v1.0) 2 Table of Content This Unit in Context ................................................................................................................................
3
Elements and Performance Criteria .....................................................................................................
4
Foundation Skills ....................................................................................................................................
5
Learning Objectives ...............................................................................................................................
6
1. Establish Effective Workplace Relationship Processes ................................................................
7
1.1
Identify required processes for workplace collaboration .........................................................
8
1.2 Developing consultation processes ............................................................................................
18
1.3 Develop processes for conflict management ..............................................................................
23
1.4 Develop processes for escalated issues or refer to relevant personnel .....................................
27
1.6 Section Summary ........................................................................................................................
29
2. Manage Effective Workplace Relationships .................................................................................
30
2.1 Identifying team objectives and sharing work task information ...................................................
31
2.2 Collaborate and support team to perform work tasks .................................................................
37
2.3 Identify and address issues in workplace relationships ..............................................................
41
2.4 Monitor and communicate to employees outcomes of conflict management .............................
53
2.5 Section Summary ........................................................................................................................
55
3. Review Management of Workplace Relationships .......................................................................
56
3.1 Seek feedback on management of workplace relationships from relevant stakeholders ...........
57
3.2 Evaluate feedback for improvements to leadership styles ..........................................................
61
3.3 Identify areas of improvement for future workplace relations leadership ...................................
62
3.4 Section Summary ........................................................................................................................
66
4.
References and Further Reading ..............................................................................................
67
5.
Glossary .......................................................................................................................................
69
6.
Appendices ..................................................................................................................................
70
6.1 Appendix 1: Max Lionel Realty Simulated Business ...................................................................
70
6.2 Appendix 2: Communication Plan Template ...............................................................................
76
BSBLDR523 Lead and Manage Effective Workplace Relations - Learning Module (v1.0) 3 This Unit in Context Welcome to
BSBLDR523 Lead and manage effective workplace relationships. This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem-
solving and decision-making strategies, which require the exercise of considerable discretion and judgement. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Social Competence – Leadership
BSBLDR523 Lead and Manage Effective Workplace Relations - Learning Module (v1.0) 4 Elements and Performance Criteria Element
Performance Criteria 1. Establish effective workplace relationship processes 1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel 2. Manage effective workplace relationships 2.1 Delegate and confirm responsibilities for fulfilling work tasks 2.2 Collaborate and support team to perform work tasks 2.3 Identify and address issues in workplace relationships according to processes established 2.4 Monitor and communicate to employees outcomes of conflict management 3. Review management of workplace relationships 3.1 Seek feedback on the management of workplace relationships from relevant stakeholders 3.2 Evaluate feedback for improvements to leadership style 3.3 Identify areas of improvement for future workplace relations leadership
BSBLDR523 Lead and Manage Effective Workplace Relations - Learning Module (v1.0) 5 Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance
Skills
Description
Writing •
Prepares plans and policies incorporating appropriate vocabulary, grammatical structure and conventions Self-management •
Adapts personal communication style to model behaviours, build trust and positive working relationships, and support others •
Takes responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace Initiative and enterprise •
Follows organisational policies and procedures regarding diversity and ethical conduct Teamwork •
Plays a lead role in situations requiring effective collaboration, demonstrating high level support and facilitation skills and the ability to engage and motivate others •
Evaluates outcomes to identify opportunities for improvement Planning and organising •
Systematically gathers and analyses all relevant information and evaluates options to inform decisions about organisational strategies
BSBLDR523 Lead and Manage Effective Workplace Relations - Learning Module (v1.0) 6 Learning Objectives At the end of this unit, you should be able to: Establish effective workplace relationship processes Manage effective workplace relationships Review management of workplace relationships
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